We booked the hotel and chose it largely based on having a pool. My sister had spinal fusion surgery so it’s very important she can swim as part of her rehab. When we arrived we found out the fitness and pool area were under renovations. We pull have chosen a different property had we been informed. I feel some financial compensation is due- not a full refund but partial. She was in a lot of pain that day due to not being able to swim.

Location was great and I appreciate any place with valet parking staff were all lovely and bubbly!! Made the stay great!

Stayed in October 2023

Undergoing renovations. Pool has no lighting. Some locks don’t require keys to get in.

Pool is big with 5 ft depth.

Stayed in July 2023

garbage behind curtains

location

Stayed in June 2023

No humidity fan in the bathroom. You can hear the streat noise. And the bed was not the most compf

Cleanliness, staff professionalism.

Stayed in April 2023

No restrooms near pool, pool shower stall was freezing water, and amount of staffing at restaurants were almost none. I waited 30 min in line to an I hop before giving up, and 10 for a beer at Applebee's then another 10 min for the check. Neither place buisy. Ps. No USB ports in room.

Location and staff

Stayed in March 2023

I did not like the Wifi being unavailable, especially for the price of the rooms. My computer would not access the Wifi due to being open and unsecured. I would suggest having a more secured connection with a password for guests.

The room was good, liked the size and was clean. The staff were helpful and professional. The location was perfect for the convention I was in town attending.

Stayed in November 2022

The bathroom drain didn't work. There was no housekeeping. When we arrived at 5:00 we were assigned a room when we went in it looked like a tornado struck. We had to wait an additional hour to get into our room. I got food poisoning on Friday night from eating at their Applebee's restaurant so we couldn't do the touristy things we had planned. 7

It was close to everything we wanted to do. The staff was very helpful with informing us how to get about.

Stayed in October 2022

Parking, I did not like the fact we had to pay to stay we had to pay a parking structure that was behind the place and it wasn’t no instructions on how to get to the hotel

Had breakfast at ihop and it was ok wasn’t as good as it should be bring that it’s ihop

Stayed in October 2022

There were alot of broken things in my room, like things in the shower area, couldn't use the safe, the water pressure was bad and it would get really hot then kinda warm. The room coffee bar wasn't stocked right. I would say also if your renting a room and ihop is in the same building then you should offer at least complimentary breakfast pass for ihop at least 4 guests if you have a 2 bedroom suite.

Loved the heated pool, weight lifting options, deck view, being able to walk around the city, friendly and helpful staff, comfortable bed.

Stayed in September 2022

No continental breakfast.

Very convenient location. Even though the city is noisy, the room was quiet.

Stayed in July 2022

Room never got cold

Location

Stayed in March 2022

The pool was not available due to maintenance and our floor’s ice machine was also not functioning.

The location was close to downtown so our view was awesome. The staff was friendly. The rooms were clean and the bed was very comfortable.

Stayed in May 2022

ease of access to guest rooms without credentials, restaurant staff were rude

Great location, good fast valet service, great water pressure in shower.

Stayed in April 2022

The smell of the entire establishment was permeating everything and everywhere.

Breakfast and fitness room

Stayed in April 2022

Shower curtain had mold, comforter seemed old and discolored, overpriced

View, size of room, proximity to Ren Cen

Stayed in March 2022

No hot water Pillows too big

Location Amenities Value

Stayed in March 2022

The thermostat did not work. Few calls to front desk and issues was not resolved. We stayed 2 nights. Room was too warm. Also safe was not working. After a few calls it was resolved.

Stayed in March 2022

No housekeeping. should have been told about that on arrival. No way to control the heat. it was way too hot.

convenience

Stayed in March 2022

Got the room an hour late, waiting at the lobby for that hour. The room was not very clean

Beds comfy

Stayed in March 2022

There was no rooms available at check-in.My check in was horrible. I was late to an event due to waiting over a hour to be set in a room.

The room was comfortable. Having restaurants available was convenient.

Stayed in March 2022

The temperature in the room. It was way too hot, difficult to adjust thermostat.

No breakfast, the location was great. Walking distance to some places we went. River view from our window was beautiful

Stayed in March 2022

The staff was slow, some times no where to be found

Location

Stayed in March 2022

The restaurant was not open on a Saturday night. I'm sure staffing issues don't help that. A bit pricey for one night, but we were in town for a concert so maybe that didnt help

Nice hotel, bed was comfy. Has restaurants in the lobby and a little snack area. All in all not a bad place. Clean and accommodating

Stayed in January 2022

The staff were friendly and time efficient, cleanliness, location, price, and amenities.

Stayed in February 2022