2 Galleria Boulevard, Metairie, LA 70001, United States
#9 of 17 hotels in Metairie
Guests' ChoiceBased on 164 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.8
Facilities
8.2
Staff
8.8
Value for money
7.9
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End of dialog contentReviewed: 30 October 2023
Cooley
United StatesTrouble registering
Room service
Stayed in October 2023
Reviewed: 10 August 2023
Todd
United StatesAfter the first night we came back to the room to find it not made up by housekeeping. No big deal. After the 2nd night we asked the front desk to please make up the room. When we got back to the room for our last night it still was not made up, This was the only part of the stay that was not good and very frustrating.
The hotel seemed to be completely remodeled and was very fresh looking and clean. The location was great and it was very quiet each of the 3 nights we were there.
Stayed in August 2023
Reviewed: 30 July 2023
Reggie
United StatesCan't think of nothing
Everything
Stayed in July 2023
Reviewed: 12 June 2023
Darla
United StatesBooking , cancellation. what a mess !!!
booking.com cancelled my reservation and we then got double charged. we paid $1600 for rooms and hotel charged as well. Will never use booking.com again
Stayed in June 2023
Reviewed: 5 June 2023
Ronald
United StatesOngoing construction, limited breakfast menu, poor quality breakfast items, staff attitude mediocre, some staff rude and dismissive
Comfortable, clean room
Stayed in May 2023
Reviewed: 30 May 2023
Perry
United StatesNothing, very good.
Stayed in May 2023
Reviewed: 4 April 2023
Mark
United StatesThe pool was under construction. It was a couple of hot days. Could have used the pool if it was finished. Wasn't told this on the app. Lots of remodeling going on. Also not on the app That was inconvenient.
Loved the room. Newly remodeled. The bed and couch were very comfortable and lots of room.
Stayed in April 2023
Reviewed: 2 November 2022
Tira
United Statesthe bed wasn’t as comfortable
nice clean pretty inside lobby
Stayed in November 2022
Reviewed: 19 September 2022
Maurice
United StatesWindows that were not completely cloudy and unsble to see through (rm 511)
I would have enjoyed complimentary coffee without trusting the questionable coffeemaker in my room.
Stayed in September 2022
Reviewed: 16 May 2022
Brenda
United StatesHouse cleaning
Didn't eat breakfast
Stayed in May 2022
Reviewed: 2 April 2022
Matt
United StatesA little on the high side
Close to where I needed to be
Stayed in March 2022
Reviewed: 30 March 2022
David
United StatesThe sprinklers had gone off, shorting out the bistro, so breakfast was not an option. the desk was quick to offer to refund that from my bill though.
very comfortable room.
Stayed in March 2022
Reviewed: 18 March 2022
Mary
United StatesChildren running up and down the hall and knocking on the door after midnight.
Good location. Excellent shower.
Stayed in March 2022
Reviewed: 15 March 2022
Rick
United StatesPillows not comfortable, recommend bringing your own favorite pillows. Reserved a king room but was put on a double Queen room, it’s ok but not my preference.
No breakfast offered, pretty quiet location, easy to get to. Water pressure was great in the shower. Staff was friendly and helpful.
Stayed in March 2022
Reviewed: 8 March 2022
Jamar
United Statesvery clean and comfortable.
Stayed in March 2022
Reviewed: 14 February 2022
Yvonne
United StatesI made the reservations in September 2021 for our trip February 2022with Booking.Com. Two weeks before the trip, on couple had to change the arrival date from 2/10 to 2/11 and Booking.Com said they could not do anything and I had to call the hotel directly. When I called the hotel, they said they couldn't change anything on the reservation as it was made through Booking.Com. After 10 days of multiple phone calls and many emails, I just gave and paid the one night charge for the couple myself. This should have been an "easy fix" but sadly it wasn't ~
George, the manager, and Chrystal at the front desk were both very helpful and patient with challenges of large group.
Stayed in February 2022
Reviewed: 21 January 2022
Rockea
United StatesThe air conditioner or refrigerator didn't get cold
Stayed in December 2021
Reviewed: 17 January 2022
Eric
United StatesBathroom was small
Room was nice and well sized
Stayed in January 2022
Reviewed: 29 December 2021
Kyle
United StatesBad smell in the lobby area.
Stayed in December 2021
Reviewed: 28 December 2021
Kori
United Statesscreen door would not slide out to the patio
very close from airport and safe area
Stayed in December 2021
Reviewed: 30 November 2021
John
United StatesNothing at this time
I love this location because it’s on a quiet street behind the galleria and so central to everything in Metairie and very close to the Orleans parish border
Stayed in November 2021
Reviewed: 27 November 2021
Juno
United Statesthe water never got hot and the room has trouble cooling off. no microwave but has a mini fridge?
loved the look and feel of everything
Stayed in November 2021
Reviewed: 21 August 2021
Jodi
United StatesGreat location and staff was awesome
Stayed in August 2021
Reviewed: 8 August 2021
Jennifer
United StatesThe bed is not comfortable at all.
Pet friendly and easy to get on and off the interstate. Parking is plentiful and it’s quiet. Several great restaurants within walking distance of the weather permits.
Stayed in August 2021
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