Wifi only works one device per room. Even the one device connected is slow and restricted. Have to pay for using decent quality internet.

Clean and good amenities. Friendly staff. Superb location, right off of the highway and surrounded by great restaurants.

Stayed in October 2023

Very convenient location, friendly staff, good parking.

Stayed in August 2023

The floors were filthy and my sweet on the third floor. Upon arrival the jetta tub was also filthy. As I arrived late I cleaned myself, which was no easy task.

I stayed 14 nights in Federal Way Aug 22 - Sep 5 I was visiting my family in Auburn. I enjoyed my suite it was big spacious and comfortable although the floors were very dirty and the bathtub was filthy when I arrived periodI enjoyed my suite it was big spacious and comfortable although the floors were very dirty and the bathtub was filthy when I arrived. I did get to know one of the cleaners Carrie, who was exceptional. I did have someone siphoned gas out of my rental car which I found very unnerving Ashley, was gracious, and able to compensate me with waived parking fees, and a few free breakfasts. I thought the breakfasts were outrageously priced. Otherwise, overall I was very comfortable.

Stayed in September 2023

Parking

Location

Stayed in July 2023

Breakafast was only available from 6-930. We would have preferred it to be until 10am. The avocado toast was not as good as it was last year. I think they are using a different kind of bread. We would have preferred sourdough.

The location.

Stayed in July 2023

Miss Ashley provided the best service I’ve had since precovid. We stayed near an Elevator and had no hot water the first night, but her pleasantness/kindness will have us returning if in the area. Good for you hiring exceptional staff.

Stayed in April 2023

cannot think of anything

Property was located in a convenient location to freeway, restaurants and shopping. Bistro had good food with a range of options.

Stayed in February 2023

Even after doing a "tushy test" on multiple beds, due to having back issues, the beds were absolutely horrible. I had better beds to sleep on during my vacation to Afghanistan for 14 months. The beds alone, would be the only reason for not staying at this hotel again.

The environment was very nice and clean. Staff was amazing and went well beyond our expectations.

Stayed in September 2022

Pricey, no free breakfast.

Location, clean

Stayed in August 2022

The AC in both our rooms was difficult to adjust and get to cool. It was unusually hot in Seattle but it really seemed difficult to get the AC to cool. Otherwise room was fine.

We had stayed here before because the location is perfect for our family who live in Federal Way. This time the staff was just exemplary. We had some issues with our room AC and they changed our room immediately to fix it. The lock on the door didn't work and maintenance came right away. My mother is quite elderly and a bit forgetful and by the second day the restaurant hostess understood and automatically charged her breakfast to the room, plus they helped her step through the security process when she lost her room key. They were incredibly thoughtful and courteous. Made my Mom (and therfore me) feel really great.

Stayed in July 2022

They had no room service and neither would they allow food delivery to rooms. I had to go down and get it. I picked this hotel because it was 100.00 more than the surrounding hotels, but i wouldnt say it was worth the extra money.

They found early check in for me and the room was extra clean.

Stayed in August 2022

The hotel was in a good location close to stores and restaurants. I read several reviews that the beds were uncomfortable, I am very picky about beds and these were fine. A little on the firm side which I like. I slept very comfortably.

Stayed in July 2022

The service.

The view.

Stayed in May 2022

Needs to be clean. Was filthy and there was hair around the floor.

Location

Stayed in February 2022

I loved the fact that my room was ready, comfortable and my name was on the TV to welcome me!

Stayed in January 2022

when we got there it took us about 30 minutes to check in I guess they where having some computer trouble…the room was cold had to call to get the heat fixed but I don’t really think they fixed anything but that didn’t stop me from enjoying myself

I loved the bath tub after a long day

Stayed in December 2021

Rudeness of your staff

Stayed in December 2021

Strange that they had a $3k Italian espresso machine, but no Half & Half.

Stayed in November 2021

Did not have breakfast at the hotel.

Stayed in October 2021

Clean and convenient.

Stayed in July 2021

none

Location

Stayed in April 2021

No free breakfast

No free breakfast

Stayed in December 2023

nothing

clean!

Stayed in April 2023

Cannot think of anything that needed to be improved

Courteous staff. Nice & quiet, clean room

Stayed in March 2023