1201 Riverplace Boulevard, Jacksonville, FL 32207, United States
#109 of 167 hotels in Jacksonville
Guests' ChoiceBased on 907 hotel reviews
6.7Cleanliness
7.2
Comfort
7.3
Location
8.6
Facilities
6.9
Staff
8.0
Value for money
6.4
Free WiFi
7.4
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End of dialog contentReviewed: 4 July 2022
Christi
United Statescheck in was a nightmare. we waited 45 mins AT the desk while 6 people were checked in behind us at other desk.
location view and room
Stayed in July 2022
Reviewed: 20 June 2022
Jane
United StatesThe ice machine on our floor was broken so we had to go to another floor to get ice. And the toilet paper holder was coming off the wall in the bathroom.
The view from our room was awesome. My sister said the shower head was amazing!
Stayed in May 2022
Reviewed: 20 June 2022
Elena
United StatesFrigidaire, microwave, nor patio furniture on city side. Tub faucet old and was dripping water for entire stay. Found underwear behind the TV.
Location and Ruth Chris restaurant
Stayed in June 2022
Reviewed: 14 June 2022
Lindsey
United StatesValet! Messed my brand new car up and broke my keys.
Stayed in June 2022
Reviewed: 12 June 2022
Jeroen
Netherlandsnot up to standard, uninterested and unhelpful staff
location
Stayed in May 2022
Reviewed: 6 June 2022
Everett
United StatesThe property overall was very clean, however, the price value does not appear to coincide with the rooms. The showers need upgrading to meet current standards. There should be a small refrigerator in the rooms: I can attribute this to the hotel driving traffic to the on site restaurants. However, I have been to hotels in this price ranged that still a small refrigerators to hold drinks. The carpet and base boards should be upgraded and the sliding door to the balcony was very old and was hard to open. If the room was occupied by a elderly couple, opening this door would have been a challenge.
The location and staff personal were excellent. The restaurants on location was also excellent as well as the nearby activities and venues.
Stayed in June 2022
Reviewed: 5 June 2022
Kathy
United StatesThe bathroom has no place to put toiletries, clothing. The slider to the balcony didn't slide, had to be pried open. Refrigerator not standard, extra charge. The bar/restaurant food options very limited.
The location is awesome, great river view. Close to our ultimate destination which was the Florida Theater. Room weas clean, beds comfortable, clean. Staff very friendly. Unfortunately, can't say too much more.
Stayed in June 2022
Reviewed: 3 June 2022
Rodney
United Statesroom was clean, view was okay
Stayed in May 2022
Reviewed: 27 May 2022
Charles
United StatesWas charged 3 times for parking and only stayed one night. Have not been able to reach anyone for a refund.
Was charged 3 times for parking and only stayed one night. Have not been able to reach anyone for a refund.
Stayed in April 2022
Reviewed: 23 May 2022
John
United Statesrooms are showing the age of the hotel.
Stayed in May 2022
Reviewed: 9 May 2022
Jessica
United Statesthe balcony door to our room didn’t close all the way, the actual door to our room was so ajar on its hinges that lights from the hallway shined through all night. the room smelled like mildew, parts of the carpet were ripped up along the edges. the breakfast was a joke. $47.00 for all you can eat continental breakfast for 2 and it was AWFUL. parts of it were actually inedible it was fine for only staying one night, but if I was going on in action school extended trip I would recommend doing your research and looking elsewhere
great location, lobby area was very nice
Stayed in May 2022
Reviewed: 7 May 2022
Gary
United Kingdomthe decor in the room was a little tired . couldn’t get a table for dinner in the restaurant so we had to outside
location great
Stayed in May 2022
Reviewed: 25 April 2022
Armando
United StatesFacilities need upgrading badly
Stayed in April 2022
Reviewed: 20 April 2022
Omni
United StatesYou could tell the AC needs to be updated they just had a cover over it which caused it to be stuffy in the room.
Room was nice Could tell it had been remodeled.
Stayed in April 2022
Reviewed: 20 March 2022
Larry
United Statesgetting old needs new look to old fashioned
everything just needs upgrading remodel new age stuff an it will really blossom
Stayed in March 2022
Reviewed: 7 March 2022
Juan
United StatesWhen I got to my room my first impression was I can’t believe they are charging 200 dollars for an old hotel facilities, not dirty at all but there was some wear and tear.
Front desk employees were super nice and look for my Hilton honors member number without even asked for.
Stayed in March 2022
Reviewed: 1 March 2022
Deon
United StatesWet floor in room no good view
Breakfast
Stayed in February 2022
Reviewed: 27 February 2022
Leah
United Statesthe balcony’s are always my favorite
Stayed in January 2022
Reviewed: 15 February 2022
Armando
United Statesdid not advise me that I had to request room service to have the room serviced
location
Stayed in February 2022
Reviewed: 13 February 2022
Miyah
United Statesice machine only worked on 3 floors
the riverfront view
Stayed in February 2022
Reviewed: 17 January 2022
Nashawnda
United StatesDead bugs smashed on wall. Dirty chairs, carpet, and ceiling.
View from balcony and comfortable bed
Stayed in January 2022
Reviewed: 25 December 2021
Donita
United Statesclean
location
Stayed in December 2021
Reviewed: 22 December 2021
Amy
United Kingdomrooms tired and run down.
location on the water was good.
Stayed in December 2021
Reviewed: 16 December 2021
Jordan
United StatesI didn’t like the first room I was assigned the shower was broken and they put up a shower rod very tacky
location was everything was right on the water
Stayed in October 2021
Reviewed: 15 December 2021
Kurtisha
United StatesOur air conditioner made a horrible noise that made it difficult to sleep. The hotel is located downtown so it was a little noisy. We were on the 7th floor and could hear traffic on the street below.
Stayed in December 2021
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