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  5. Reviews of Rose City Inn & Suites

Reviews of Rose City Inn & Suites 2 stars

2631 West Northwest Loop 323, Tyler, TX 75702, United States

#27 of 34 hotels in Tyler

Guests' Choice

Review score

Based on 348 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.3

  • Location

    6.6

  • Facilities

    5.8

  • Staff

    6.5

  • Value for money

    6.3

  • Free WiFi

    4.6

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Showing 1 – 25

  • Reviewed: 10 April 2024

    6.0
    TV Problems
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The TV kept freezing up on all channels. I told the office as soon as I got there, but nobody showed up to look at it. It was very irritating and I had to turn it off.

    Everything was acceptable except the TV.

    Stayed in April 2024

  • Reviewed: 24 March 2024

    6.0
    It was alright, coulda been cleaned a little better
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Location

    Stayed in March 2024

  • Reviewed: 3 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were forced to leave a $25 deposit which I’ve never done before at that hotel but OK we left it and then our room was very clean when we left but the manager woman came in and accused us of smoking neither one of us smoke, and she would not give us back the deposit

    Very disappointing reached at their previously years ago. The manager and owner were very kind and very nice when we stayed there. This was prior to Covid now the woman at the front desk and just exceptionally rude.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing hardly worked. no ice machine was broke, the vending machine took my money and hotel wouldnt refund it, I had to keep restarting the heater as it would get cold and run real loud day and night. the internet wifi was constantly in and out which made it hard to do my work on my laptop. holes in the walls every where, no closet. the one little shelf on the wall with a clothes hanger was broke hanging half out of the wall. I will never stay there again.

    the bed had memory foam mattress and was comfortable, I liked the extra big desk to do all of my studying and computer work for school, it was quiet, big freezer on the refrigerator, most hotels dont have freezers. the big walk in shower.

    Stayed in January 2024

  • Reviewed: 23 October 2023

    6.0
    Arrive Friday for Putt Putt events. Met with friends for dinner both nights. Comfortable bed.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A/C turned completely off. Took some time to cool down. Minor inconvenience.

    Did not eat or observe breakfast available.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    6.0
    The breakfast was horrible, the overnight staff was not welcoming
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast and the service

    The breakfast was horrible!

    Stayed in September 2023

  • Reviewed: 15 August 2023

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The breakfast was sad to look at. The room was in need of major fix up. Their Internet was not up to par the channels only went so far. The picture on the site does not represent the real view.

    The location was accessible

    Stayed in August 2023

  • Reviewed: 27 June 2023

    4.0
    Never again
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Filthy. Smells like cigarettes, no even soap in the bathroom.

    Stayed in June 2023

  • Reviewed: 7 April 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I picked this location because it offered breakfast when I booked it and when I arrived there was nothing and that was disappointing and large amounts of trash at the entrances that smell bad and was drawing bugs to it. We are talking about at least 15 bags of garbage in hot Texas Sun

    Good price and the staff was polite.. large rooms if the property was just taken care of I would have been very satisfied

    Stayed in April 2023

  • Reviewed: 22 February 2023

    4.0
    Disappointing
    • Couple
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Price

    Stayed in February 2023

  • Reviewed: 14 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It didn't include breakfast and when I booked it. It said breakfast included. There was some mold on the bathroom wall behind the toilet

    Friendly staff, bed was very comfortable overall the room was decent and clean.

    Stayed in November 2022

  • Reviewed: 24 October 2022

    4.0
    Good location, but a no return due to service and they don’t tell you that there won’t be breakfast like you booked.
    • Business trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast, had to continue to call about trash and towels. Left and came back, still no clean towels and trash still sitting by the door. The halls smelled like marijuana.

    very roomy

    Stayed in October 2022

  • Reviewed: 14 September 2022

    5.0
    You get what you pay for!
    • Leisure trip
    • Family with young children
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The wifi service is patchy in a few of the rooms.

    Alpesh and his family are fantastic people! They are great with kids and are often accommodating beyond their means. They have a huge heart.

    Stayed in June 2022

  • Reviewed: 20 August 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My flooring was coming up. The toilet was leaking. The doors didn’t open half broke. The smoke detector was just hanging from the Ceiling. Grown people just laying down in the hall way on the floor.

    The free ice.

    Stayed in July 2022

  • Reviewed: 14 August 2022

    4.0
    Disappointing
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff, location, only 1 entrance opened the rest locked

    Room quality

    Stayed in July 2022

  • Reviewed: 14 August 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast sucked. Some eggs and meat would have been nice. A BREAKFAST BOWL MAYBE

    Room was roomy

    Stayed in August 2022

  • Reviewed: 30 June 2022

    4.0
    it was comfortable bed and cool air conditioning. but not very clean and rooms stink.
    • Leisure trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    bad area and could hear right through the walls.

    comfortable bed and nice employees

    Stayed in June 2022

  • Reviewed: 20 June 2022

    5.0
    always get a clogged up sink or tub and they don’t do anything about it
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    always get a clogged up sink or tub

    comfort

    Stayed in June 2022

  • Reviewed: 14 June 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    was offered a smaller room and told it would be cheaper and paid $2 more. I also was told if I didn’t book using the app the night before my next stay that I had to pay the properties daily price of $70. one bed is 57. two bed is 55 on this app and if i don’t use and pay cash on site it’s $70. make it make sense.

    Stayed in June 2022

  • Reviewed: 20 May 2022

    4.0
    Beware...enter at your own risk!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The upfront deposit that is not specified on the booking for the rooms. If you don't have 25 dollars and you've already made a reservation and booked...you are screwed! No refunds at all. But if you do have 25 dollars in cash...you are in luck but if you pay with your card...then good luck...it will take Forever to get it back. No holds. They charge your card.

    The bed was comfortable. Spacious room.

    Stayed in May 2022

  • Reviewed: 5 May 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The free breakfast was old cereal and a tiny bit of milk left in a gallon jug

    Stayed in April 2022

  • Reviewed: 28 April 2022

    4.0
    it was an okay place for 2 days but I will not stay again or recommend it to anyone.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    there was roaches. the rooms were very dark. the walls had old water stains and paint peeling off the walls.

    the rooms were big.

    Stayed in April 2022

  • Reviewed: 2 April 2022

    5.0
    You get what you pay for
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pretty sketchy place, feels like the kind of place people go to do illegal activities. Has a bit of a twilight zone atmosphere. Overall grody in terms of cleanliness. There’s a lack in staff as well, felt like I was the only one in the hotel, not in a good way.

    The maintenance guy was nice, the wifi was okay and the room was also okay - you get what you pay for. At least they had working wifi, that being said I was one of a few residents and if there had been more the wifi would likely have slowed significantly.

    Stayed in January 2022

  • Reviewed: 17 March 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    there was a bag of defrosted chicken wings in the microwave when we got into our room , the smell was awful we just took it outside to a trash can

    no breakfast was served

    Stayed in March 2022

Showing 1 – 25

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