8288 South Main Street, Helen, GA 30545, United States
#41 of 54 hotels in Helen
Guests' ChoiceBased on 264 hotel reviews
6.8Cleanliness
7.2
Comfort
7.2
Location
8.8
Facilities
6.8
Staff
8.2
Value for money
7.4
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 November 2023
Stanley
United StatesOlder rooms but clean. Toilet run periodically during night.
Staff super nice There was no coffee pot in room and desk person brought actual mr coffee style pot to room. Very informative about events and locations in town.
Stayed in November 2023
Reviewed: 9 November 2023
Micha
United StatesHad to replace some water pipes. City of Helen was the entity responsible for this.
Sufficient Continental breaky. Muffins, honeybuns, sausage biscuits, waffles, grits, fresh fruit and brewed on the spot coffee.
Stayed in November 2023
Reviewed: 9 November 2023
Hayley
United StatesI felt gross as soon as I walked into the room. It had the weirdest smell. It didn’t look like it had been cleaned at all. I’ve stayed in cheaper hotels that were nicer and cleaner than this one. If they would just take a little bit more time to clean the rooms, it wouldn’t be bad at all. You would probably get good reviews.
The location
Stayed in November 2023
Reviewed: 7 November 2023
Andrew
United StatesNot able to sleep. Motrorcyles and pick up trucks roaring through parking lot reving up their engines. Expected more German restaurants and German music.
Good location
Stayed in October 2023
Reviewed: 30 October 2023
Tracy
United StatesIt smelled a little musky when you walked in. But it didn't bother us.
The front desk employee was very Friendly and helpful. Our room was clean, and the bed was surprisingly comfortable.
Stayed in October 2023
Reviewed: 30 October 2023
Vincent
United StatesRoom. TV power plug was burnt and chipped; unable to be used. Room phone had no signal. AC did not work.
Location.
Stayed in October 2023
Reviewed: 25 October 2023
Inger
Denmarkthe smell in the room, like old smoker-room, the bathroom was in a very poor state. The rate was high compared to the standard. The breakfast was bad.
Easy to find with an ok location
Stayed in October 2023
Reviewed: 22 October 2023
Tanya
United StatesNa
Very neat and clean
Stayed in October 2023
Reviewed: 19 October 2023
Shirley
United StatesNo hot water in shower or sink !
Not much
Stayed in October 2023
Reviewed: 19 October 2023
Leigh
New ZealandBathrooms left a bit to be desired - towels tiny, toilet not flushing properly, needs a good scrub Swimming pool out of action
We were a little nervous about this stay given reviews and the fact that Helen PD pulled in as we were checking in, however we were pleasantly surprised and the place served its purpose for us - an affordable place for us to safely rest our heads for a few days exploring the area. Sure the hotel and rooms are dated and in need of some tlc, but our room seemed to have had a coat of paint and a new vanity some time in recent history. PROS: The beds were fine Water pressure okay Breakfast enough to get us started for the day Walking distance to everything we needed. Thankfully no sign at all of permanent residents.
Stayed in September 2023
Reviewed: 19 October 2023
Makayla
United StatesAir unit didn't work and 2 lights in room didn't work. Toilet didn't flush well. TV wouldnt change.
Location close to other things to do
Stayed in October 2023
Reviewed: 17 October 2023
Andrew
United StatesRooms are tired, old, and in need of repair.
Location is spot on for Oktoberfest Festhall
Stayed in October 2023
Reviewed: 15 October 2023
Brittney
United StatesAll of it
Nothing
Stayed in October 2023
Reviewed: 11 October 2023
Greg
United StatesJust gross... Nasty,.... door would not lock....
Great location but......
Stayed in October 2023
Reviewed: 7 October 2023
Jane
United StatesRooms were not clean, breakfast subpar.
Location
Stayed in October 2023
Reviewed: 6 October 2023
Patricia
United StatesBathroom definitely needs renovating. Hat water was non-existent first day and not much more than warm on second.
Stayed in October 2023
Reviewed: 26 September 2023
Russ
United StatesClean and close to everything. John at the desk is always friendly.
Stayed in September 2023
Reviewed: 26 September 2023
Peter
United StatesThe place needs to be torn down very poor condition.
Did not eat as place so 😥
Stayed in September 2023
Reviewed: 25 September 2023
Kristy
United StatesThe ac kept shutting off and didn't get wifi password. No elevator for the 2nd floor.
The price and they you are not far from the downtown area of helen.
Stayed in September 2023
Reviewed: 24 September 2023
Donna
United StatesWe reserved a king room. Once arrived no king rooms available.
Stayed in September 2023
Reviewed: 17 September 2023
Gretchen
United StatesVery comfortable old style motel right on the main street and easy to get to tubing rental.
Stayed in August 2023
Reviewed: 8 September 2023
Robert
United StatesDated rooms that lacked years of maintenance. Smelled like wet cigarettes.
Stayed in September 2023
Reviewed: 21 August 2023
Britt
United StatesNothing yes
Easy check-in process. Room was completely renovated. Even had sausage biscuits for breakfast
Stayed in August 2023
Reviewed: 17 August 2023
Magda
United StatesThe room was non smoking but still had a smell to it. It needs some renovation.
The front desk was so nice and welcoming. It was clean too. The ac worked verywell
Stayed in August 2023
Zagreb, Croatia
Soustons, France
Priekulė, Lithuania
Montegranaro, Italy
Isigny-le-Buat, France
Sanremo, Italy
Korschenbroich, Germany
Cape Town, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content