We arrived early- the girl at the desk said she would call me when we could get in the room, she never called and went off shift. We checked in at 4. I know they is checkin time, but don’t tell me you will get us in earlier and call and the. Not do it.

Clean open quiet

Stayed in October 2023

Nothing it was fine

Peaceful and inclusive facilities

Stayed in June 2023

It was a little dated

Proximity to the tennis garden was amazing

Stayed in March 2023

Uncomfortable bed and pillows. Air conditioner is controlled at the lowest temperature is 70° unacceptable. Uncomfortable especially when it's 107° outside.

Pool and location

Stayed in August 2022

No regular coffee in the rooms, only decaf(?) I called to have some regular brought to my room and no one ever came. Also, the pool deck was very dirty the first two days we were there. It wasn’t until Tuesday morning staff hoses it down, but Sunday and Monday it was muddy, drain was clogged and garbage cans were full and not emptied leading to tons of ants around them. Also, more umbrellas were needed. Other than the two gazebos, which were typically occupied there were only three umbrellas for shade.

The rooms were great and my kids had a ton of fun in the pool. Location was great and the price was right.

Stayed in June 2022

The bedroom carpet needed shampooing.

Quiet, large space

Stayed in March 2022

old and tired, dropping tap, stuffy air

location. spacious

Stayed in February 2022

I could hear my neighbours talking… not very well sound insulated.

easy to get around. Close to shops and I-10.

Stayed in February 2022

I didn't know you provided breakfast.

Stayed in December 2021

The fitness center was closed during our stay.

Some covid restrictions still were in place.

Stayed in June 2021

The pool closes at 8pm. Like that its gated. Never have been able to go to the 3rd pool. The bathroom is very small .

The adult pool. The condo style room. The balcony.

Stayed in May 2021

Nice place For relax

Stayed in June 2021

Wish they had a bigger pool , the bed was a little too firm for me .

N/a

Stayed in May 2021

Room smelled like cigarettes and was pretty gross. Also, they came in my room before checkout and threw away my food and I hadn’t checked out yet.

Would never stay there again. Wish I could get a refund

Stayed in January 2024

none

all staff professional -especially Joyceln at the Front Desk.. Quickly helped with TV issues... Quiet beautiful resort.

Stayed in December 2023

Staff

This place needs better staff. Except for the young lady that checked me in, theyre all rude and inconsiderate. My family and i were woken up at 730 by the employees outside watering the walls and sliding doors (that are connected to the rooms we slept in) and located at the back of the building. We asked them to stop because we were trying to sleep. They then decided to go around to the front of the building and started watering the front windows and front door! They were ridiculously loud, practically yelling to one another. I went out and Asked them to stop once again and they said they couldn't because that was there job and that they were almost done.

Stayed in August 2023

Toliet was clogged. Pls update the address. GPS brought me to the business area next to the resort

Stayed in December 2022

The first room that we were assigned to (202) was dirty. Floors were not swept, spots on the wall, two hairs on toilet in master bathroom, outside of refrigerator had not been wiped down along with some kitchen cabinets, food spots on stove. Bed in master room looked like a kid made it. 2nd room (209) much cleaner but opened 2nd bedroom closet one closet was full of popcorn kernels with a few pretzel sticks along with a pretzel stick leading to the closet. 2nd closet didn't have as many popcorn kernels in it. Very disappointed that 1st room wasn't clean and I had to relocate to an upstairs room with my seniors. I didn't like that at all. Also room 202 needs a good deep clean doors, floors, baseboards, wall. I just felt like I needed a bleach bath when I went in.

Stayed in September 2022

it made me feel safe and it was very clean

Stayed in August 2022

Pools closing so early

The size of the room and the friendly staff!

Stayed in July 2022

That the pools close so early

Love the adult pool and the extra pool we found that is open late. 8pm is just to early on a summer day!

Stayed in July 2022

N/A

I love that it’s gated I felt secure

Stayed in June 2022

the gym was closed and the small individual jacuzzi was closed.

very nice

Stayed in May 2022

pools were closed, some for whole stay, some for half the time, available pool was far away and full of debris, restrooms onsite not open. staff cavalier about it when we got there, but we weren’t informed when booking about the closures. frustrating since we planned to be poolside he whole trip!

nice roads, easy exit and entrance, good a/c and large living space for family. also had three beds so each kid had own sleeping space.

Stayed in April 2022