You can wait for elevator for 15 minutes.

Location is really good, subway is just across the street!

Stayed in December 2023

Elevator and fridge in the Room

Landscape and Location

Stayed in January 2024

Elevator takes too long. Not all were in service but it was extremely long. At least 10 minutes to get to lobby and we weren’t on a high floor but too high to take stairs

Downtown location. Quieter and lovelier downtown than the midtown hustle and bustle. A quick subway ride to cool locations. At a much cheaper price

Stayed in December 2023

The slow elevators. Only three for 44 floors. It took us 20 min to get down from our room.

The location was perfect.

Stayed in December 2023

The view was not so great, I do not recommend paying extra $ for a room with the "view " it was not worth it. Elevators are terrible! Every time, you have to wait at least 15 minutes for the elevator with enough space. A lot of guests were taking stars, even from upper floors.

Helpful staff and comfy bed

Stayed in January 2024

Noisy room due to the door between two rooms. It was not mentioned on the description.

Location was perfect.

Stayed in December 2023

There are three elevators and 44 floors. It's a nightmare to wait for them. Took 20 minutes to get to the lobby from the 14th floor. With luggage, the stairs are a nightmare.

Same block as R train and within short walking distance of popular tourist sites like Battery Park and 9/11 Memorial.

Stayed in December 2023

The elevators and location are horrible. It took 15-20 minutes every single time to catch an elevator. Then when one finally comes they are so packed you have to wait again. Also, a little overpriced per night for the room size and literally nothing extra. No gym, no spa, no breakfast etc. close subway location is great but if you want to taxi or Lyft/uber to Times Square or Rockefeller center area…. It’s $45 bucks (at least) each way. Restaurant staff is great and I loved going in for wine!!

The staff is nice and friendly. Rooms are small but clean.

Stayed in December 2023

Rooms, it has very thin walls, you can hear everything, The elevator was saturated, so many floors for 3 elevators

Not much to say, it is a regular hotel

Stayed in November 2023

We had to walk 5 blocks to our car and walk back to the hotel

Was very nice

Stayed in December 2023

The elevator was a little slow, took forever to go up and down. I think they need to put a mini refrigerator and microwave in the room instead of having to go downstairs to the main lobby to heat your food up or buy cold drinks (at their overpriced mini market). The lobby has one microwave which everyone has to take turns using. Imagine staying at a hotel with 20 plus floors and having to share one mini microwave.

The hotel was clean, the staff was really nice. The hotel room itself was organized. I had no problem with the room. The room size was good. It was more spacious than I expected especially with the hotel being in NYC. Most NYC hotels are usually small. On the main lobby they do have utensils, plates, condiments and a little lounge for their guest to sit, work, eat etc. The location was definitely great. Nearby many restaurants and train stations.

Stayed in November 2023

elevator situation is really bad especially being on the higher floors, waited up to 15 mins just to be able to get down to the garage

Stayed in November 2023

Main problem was that the elevators were horrible - worst and slowest I've seen at a major hotel. Really impacted planning.

Room was very small, but comfortable.

Stayed in October 2023

Nothing

Quiet

Stayed in September 2023

Nothing to complain about, it was fine. Not fancy, it's just a hotel.

Great location.

Stayed in October 2023

I am still waiting for the return of my incidental deposit. Have emailed and telephoned 7 times

Good location

Stayed in August 2023

Not enough elevators.

Location

Stayed in September 2023

The small room & the small elevators that took forever to get to the room floors. The fact the front desk was on the 2nd floor was a design flaw. Plus no valet sucked as well

The bed was big & nice. The staff was very helpful too especially front desk

Stayed in September 2023

Barely working elevator, tiny rooms, dysfunctional WiFi, no breakfast, no overnight luggage storage facility.

Location, staff

Stayed in August 2023

The elevator took way too much time

The location and proximity to other places

Stayed in September 2023

Elevator service

Great location and staff was amazingly professional and helpful!

Stayed in September 2023

The wait for the elevators was a little long.

The location was wonderful and the staff was very helpful!

Stayed in August 2023

elevator

Stayed in August 2023

The elevators were always busy.

The location

Stayed in August 2023

The breakfast was disappointing and the lift was slow

Great location - just near the subway and next to Wall St. The room was basic but fine for what we needed. Breakfast was in a separate downstairs restaurant and the bufet options were really basic and disappointing to be honest. Paid wifi so it is worth signing up for the membership so you get it free.

Stayed in July 2023