877 Edelweiss Strasse, Helen, GA 30545, United States
#28 of 52 hotels in Helen
Guests' ChoiceBased on 1743 hotel reviews
7.7Cleanliness
7.8
Comfort
7.9
Location
9.1
Facilities
7.6
Staff
8.7
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 21 April 2024
Tracey
United StatesHonestly the price was ridiculously high. I usually don’t spend this much, unless I’m going to the beach. Won’t be back for that price.
Breakfast good, location good. Friendly workers.
Stayed in April 2024
Reviewed: 5 April 2024
Eric
United StatesNothing I can recall.
Only stayed one night but we liked it there. Staff was friendly. Would use this hotel again.
Stayed in March 2024
Reviewed: 4 March 2024
Mejia
United StatesSome empty rooms left unattended with doors open and not cleaned for days. Elevator had issues.
Location
Stayed in March 2024
Reviewed: 23 February 2024
Claudia
United StatesGreat breakfadt
Stayed in February 2024
Reviewed: 21 February 2024
Rosabel
United StatesThe Wi-Fi it was so slow. I had issues trying to connect my devices.
Stayed in February 2024
Reviewed: 7 February 2024
Lewis
United StatesNo breakfast week days just weekends
Clean
Stayed in February 2024
Reviewed: 27 January 2024
Mike
United StatesFriendly staff, clean and comfortable room, room fireplace was unexpected bonus.
Stayed in January 2024
Reviewed: 26 January 2024
Grace
United StatesThe property was close to everything
Stayed in November 2023
Reviewed: 13 January 2024
Heather
United StatesJust needs a little updating. Some things look worn. Staff were friendly but didn’t seem very professional.
Walking Distance to everything, fireplace in the room was great!
Stayed in December 2023
Reviewed: 11 January 2024
Eek
United StatesCheck in was a bit lengthy and room keys did not initially work.
Close proximity to the main strip of restaurants and stores.
Stayed in October 2023
Reviewed: 6 January 2024
Donna
United StatesThe sink outside the bathroom.
Close to everything I wanted to see.
Stayed in December 2023
Reviewed: 2 January 2024
Jenny
United StatesCheck in was delayed by about 3 hours from the check in time stated on our reservation. There was a massive line at check-in around 6:30 PM and few rooms ready for check-in due to several housekeeper staff quitting they said. The staff at the front desk was very nice despite dealing with guests who were not happy about the wait.
Breakfast was excellent. The staff at your hotel were all absolutely phenomenal and deserve a raise/reward for being so attentive and patient even when some guests' patience was very low.
Stayed in January 2024
Reviewed: 23 December 2023
Carla
United StatesSee above
There were not enough clean blankets the night we arrived. We had 2 queen beds and a sofa sleeper. Unfortunately, one of our group got cold while sleeping.
Stayed in November 2023
Reviewed: 22 December 2023
Tabatha
United StatesThere was tiles broken and a little dirty around elevator doors
The employee that did breakfast was the best. She was very nice, interacted with everyone she seen , and just a positive attitude.
Stayed in December 2023
Reviewed: 18 December 2023
Sancira
United StatesNice
Stayed in November 2023
Reviewed: 11 December 2023
Bobbi
United StatesLocation
Stayed in December 2023
Reviewed: 1 December 2023
Karen
United StatesIncluded breakfast could have a few more options and more seating in breakfast area is needed for high volume weekends.
Whirlpool tub in room. Convenient location. Clean.
Stayed in November 2023
Reviewed: 29 November 2023
Jeff
United StatesWe had noisy neighbors, but beyond that great stay
Comfortable Stay overall
Stayed in November 2023
Reviewed: 27 November 2023
Mary
United StatesN/A
Staff was excellent and very helpful
Stayed in November 2023
Reviewed: 27 November 2023
Serrena
United StatesIt seemed worn.
Very close to town.
Stayed in November 2023
Reviewed: 27 November 2023
Tristancaige
United StatesThere were some finishes that I expected better. There were lights blinking over the sink, the sink was cracked, the tub had cracks, there was a piece of the trim was broken off. It was nothing that impeded our stay, but for the cost, these are things that I would have not expected needed attention.
We came on a spontaneous road trip. I loved how close it was to everything. Kept us from paying the $10 parking fee for downtown. The outside was clean and inviting. The lobby was decorated very nicely. There is plenty of parking, too, thank goodness. The breakfast was decent and the worker was very friendly.
Stayed in November 2023
Reviewed: 27 November 2023
Johnson
United StatesCoffee maker in room didn’t work, could’ve used some towel holder in the bathroom.
Staff was very helpful and friendly.
Stayed in November 2023
Reviewed: 25 November 2023
Joshua
United StatesThe room has a lot of damage done by previous renters. Mold around the vent in the bedroom, scuff marks on the walls, holes in the curtains, the couch is stained and looks run down we didn’t even use that part of the room. The shower floor feels like you are going to fall thru also looks like it was painted to hide something. The door to the room does not shut all the way unless it’s locked while in the room then if you leave it’s difficult to lock. Stains on the ceiling. The wi-fi is terrible. I am over all unsatisfied with the room. The lobby was busy so the staff were rushed and not friendly. The 5star rating is a lie.
The location
Stayed in November 2023
Reviewed: 21 November 2023
Warren
United StatesThe breakfast was horrible.
A familiar hotel chain with all the amenities you would expect at a fair price
Stayed in August 2023
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