50 Russell Road, Westfield, MA 01085, United States
#2 of 3 hotels in Westfield
Guests' ChoiceBased on 178 hotel reviews
7.3Cleanliness
7.9
Comfort
7.7
Location
8.0
Facilities
7.3
Staff
8.6
Value for money
8.1
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Camille
United StatesThe heating
Clean
Stayed in April 2024
Reviewed: 19 April 2024
Cale
United StatesThe Tv is pretty far from the bed and small, making it a little hard to see at times.
I liked the value the most as this was cheaper than most motels in the area. It's not an amazing room but it's comfortable and serves its purpose.
Stayed in April 2024
Reviewed: 25 March 2024
Brandy
United StatesTemperature control was hard to get right, very dated
Very clean, comfortable beds
Stayed in March 2024
Reviewed: 20 March 2024
Tonya
United StatesQuiet, did the job!
Stayed in March 2024
Reviewed: 22 February 2024
Jailen
United StatesThe bathroom design makes it uncomfortable to maneuver around in it.
The way it was designed was cute.
Stayed in February 2024
Reviewed: 27 December 2023
Laurie
United StatesThe high step up into the room
Nice and clean and very quiet
Stayed in December 2023
Reviewed: 10 November 2023
Kurt
United StatesCouldn't find any wifi password information in the room.
The room have been updated recently, though still not to a level comparable to name brand hotels. The mattress was nice and firm, so I got a good nights sleep. The owner was very friendly at check-in. The early morning check-out was easy, just leave the key card in the room.
Stayed in November 2023
Reviewed: 7 November 2023
Peter
United StatesHighway was somewhat noisy.
Room was very clean.
Stayed in November 2023
Reviewed: 15 October 2023
Yanitza
United StatesThe place did seem to be quite outdated and not so clean.
It was sustainable for being a place to stay for one night.
Stayed in October 2023
Reviewed: 9 October 2023
George
United StatesThe Elm is a basic hotel that provides a clean bed and bathroom and sometimes that’s all you need. I’ve stayed at the Elm for years through several owners as I return for bicycle events in the area. I never need more than a simple bed and a quiet night’s sleep and The Elm consistently delivers. On my recent stay, I was particularly impressed with the kindness of the staff when I arrived late in the evening as well as the cleanness of the renovated room. As a friend commented, “you get what you pay for with The Elm.” It’s strange how rare this is these days. Sometimes the ordinary can be extraordinary. I’ll be back. Thank you.
Stayed in October 2023
Reviewed: 17 September 2023
Daisy
CanadaNo hair dryer or microwave in room.
Clean updated room and comfortable bed. Staff were very pleasant.
Stayed in September 2023
Reviewed: 13 September 2023
Deb
United StatesW would have appreciated prior notice that the electricity would be shut off at 9am on 9/12. A nice woman came to our door to about 8:50am to let us know. Perhaps, they only received notice that morning.
We appreciate being able to stay at an affordable price as we my Dad has been in a nearby elderly home for 4'years. It's always clean and the staff is very nice.
Stayed in September 2023
Reviewed: 3 September 2023
Stephen
United StatesThe new flooring is mop-able, but could have been cleaner. The parking lot needs some attention. But if you need to stay in Westfield, this is your option, take it.
We stayed at the Elm because it was the closest lodging to a festival we attended. Some previous photos had us a bit worried. However, the bathroom had remodeled shower walls, and the flooring was new hardwood composite that looked good. The bed was comfortable, the staff were pleasant and helpful, and our stay satisfied our needs very well for the long weekend. It is not a very attractive looking place, but the room was better that the parking lot.
Stayed in August 2023
Reviewed: 18 August 2023
Elizabeth
United StatesThis is a simple motel in the process of being renovated. Desk staff very helpful. Mattress and pillows comfortable.
Stayed in August 2023
Reviewed: 27 June 2023
Jennifer
United StatesThe sounds of traffic, but that's not their fault
The lady who checked me in is the nicest, and the rooms are as advertised.
Stayed in May 2023
Reviewed: 1 May 2023
C
United StatesLove the Elm, but the shower shampoo packets are the worst product ever.
Stayed in April 2023
Reviewed: 13 March 2023
Shawn
United StatesPrice
Stayed in March 2023
Reviewed: 10 January 2023
Oliver
United StatesI was traveling home from my first semester of college and saw the 18+ booking online. However, when I arrived the stay was 21+. They were nice enough to let me stay as I was traveling alone, but it's a hard game to get a hotel room that an 18yr old can stay in. So the booking needs to be updated.
The price was right, for an adequate night of sleep. The check-in lady was kind and understanding.(see below) There was a certain charm to the room as well as a good sense of privacy.
Stayed in December 2022
Reviewed: 31 December 2022
Stephanie
United StatesThere was no upper door lock but made do!
Bed was comfortable. Shower was good and TV worked
Stayed in December 2022
Reviewed: 5 December 2022
Shawn
United StatesCoffee pot and TV remote were broken and the hair dryer was missing
Cheapest around
Stayed in December 2022
Reviewed: 1 December 2022
Shawn
United StatesIt took awhile for the heater to work
The pillows
Stayed in November 2022
Reviewed: 20 November 2022
Jennifer
United StatesShower is slow to drain, but thats only complaint
Heat works amazing, the shower was nice and hot, person behind the counter was beyond pleasant.
Stayed in November 2022
Reviewed: 22 October 2022
Vytenis
United Statesfurniture a little worn
n/a
Stayed in September 2022
Reviewed: 22 October 2022
Marianne
United Statesproblem with reservation
clean well maintained
Stayed in October 2022
Fremantle, Australia
Buenos Aires, Argentina
Istanbul, Turkey
Maranello, Italy
Estoril, Portugal
Santa Marta, Colombia
Trieste, Italy
Playa del Ingles, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content