This hotel seems a lot older once you get inside. The balcony should not be advertised as a balcony.

I really liked the atrium.

Stayed in August 2021

It was a little dated , i looks like it was a beautiful hotel years ago . Only one elevator was working.

Stayed in August 2021

I think that with a renovation that this hotel could be a lot better, it was just too outdated. I expected more being that this is the Embassy.

I like that it was cleaner than the previous hotel that we booked and it was quite.

Stayed in August 2021

I didn’t try the breakfast but my husband said it was terrible. The only negatives which were hardly worth mentioning is the hotel is obviously dated and could use a good renovation. Secondly, the restaurant is VERY expensive, and the service was quite slow. It is a Ruth Chris so price is expected to be high but I paid $12 for a side of mashed potatoes and it tool over 20 minutes to get them while I was sitting at the bar. (Side note: the were incredibly delicious!)

The room was ver spacious and allowed for a lot of space to relax after being in a car all day and traveling many more miles the next day. The center of the hotel has a really beautiful atrium including some super vibrant coy fish!

Stayed in July 2021

The worker who checked me in

Restaurant

Stayed in July 2021

Couldn't get back in the room. Waited 30 min. + for maintenance to get there. Had to drill the lock to get door open. Had to move to another room. This evidently is an on going problem. Also rm 403 coffee maker no cleaned and ready for our occupancy. Looked as though housekeeping didn't finish their job.

Front desk was quick to find us another room. Needed additional towels. Timothy from housekeeping brought towels. Saw our problem with lock. Tried himself and stayed there until maintenance showed. Made several calls to see where they were. Excellent employee.

Stayed in August 2021

Air didn't work in room

Stayed in August 2021

Upon entering my room. I noticed an unpleasant odor. A kinda musty smell. The light in the bathroom was not working. After flushing the toilet it wouldn't stop running..

Check-in was quick and easy. The staff were friendly and courteous.

Stayed in August 2021

We needed sheets and a blanket for the sleeper sofa and they took hours to arrive.

I wanted a suite with a door between rooms and it had that.

Stayed in August 2021

Nice place...a little expensive for the value...!!! Some lights wouldn't work in my room...!!! Close Parking was limited..!!! Be prepared to walk a long ways from side and back parking lots...!!! Breakfast was OK...could have had a more variety...!!! Good stay with no problems...!!! Please turn on the hallway lights on sooner...!!! It was dark in hallway entering room in the corner back room...!!! Lights need to come on an hour earlier...!!!

Large rooms and ambeonce was very nice...!!! Staff very friendly and helpful...!!!

Stayed in July 2021

Hot tub is no longer here, which is quite a bummer

Staff was friendly. Extra towels and blankets brought up to our room fairly quickly. Quiet halls . Pool was nice and deep

Stayed in July 2021

Facility in need of renovations.

Stayed in July 2021

The carpets in the rooms need some deep cleaning. The sink in the bathroom didn't drain properly but there were more sinks thankfully. The only pillows available in the room were down so if you have down allergies ask at the front desk before check-in for regular pillows.

The bed was super comfortable and the room was huge. The King Suite is like a mini apartment. There was plenty of storage. The shower was hot and had good pressure.

Stayed in July 2021

The room wasn’t what I expected for 200$ but I stayed and made it work

Ruth Chris was very nice

Stayed in July 2021

The room wasn't really clean, the air wasn't working good, the toilet didn't flush good, and the breakfast wasn't good either. It wasn't the normal food.

Stayed in July 2021

A homeless person appeared to be living in the stairwell

Food was great but service was not so good

Stayed in July 2021

Easy access to interstate.

Every excuse they had was, we are under staffed, either we will have to wate till we get to it or sorry we didn't know when we will be able to your request.

Stayed in June 2021

I had to return my meal back and the pump on the swimming pool went out

Breakfast was good location also

Stayed in June 2021

Good breakfast and staff

Stayed in June 2021

They were low staffed but nice. Busy hotel they ran out of sheets and blankets for the let out couches.Also they didn't have a full breakfast and no social. I should have stayed at the one in Hoover.

The location

Stayed in June 2021

We had to ask for towels and trash bags several times but they were always brought promptly and staff was friendly and accommodating.

Property was dated but clean. Staff was extremely friendly. Overall a good comfortable stay.

Stayed in June 2021

Bed uncomfortable 😫 one trash can for the entire suite, out of condiments, it was not good

Location

Stayed in June 2021

One of my beds was leaning on the floor, it was a lot of stains in the front sitting area, the TV in the front sitting area was cracked!!

Stayed in June 2021

There was nothing to dislike 😊

The breakfast, swimming and the upscale restaurant. The hotel itself was wonderful beautiful I truly enjoyed my stay there ❤

Stayed in June 2021

The roaches ,nasty bathroom,Customer service sucks

The front desk workers were okay but the temp workers needs customer service training They were very rude

Stayed in June 2021