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  5. Reviews of Fairfield Inn & Suites Tyler

Reviews of Fairfield Inn & Suites Tyler 3 stars

1945 West South West Loop 323, Tyler, TX 75701, United States

#20 of 34 hotels in Tyler

Guests' Choice

Review score

Based on 78 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.3

  • Value for money

    7.4

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 17 May 2023

    8.0
    Great hotel Kendrick was awesome.. Just charged different price than booked
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N A

    Stayed in May 2023

  • Reviewed: 27 March 2023

    6.0
    did the job but not what I expected for the price.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    when I walked in my room. the ac unit cover was off and tools remained in room. phone didn’t work and issues with the tv. no offer to refund me any part of money for room which in my opinion was overpriced. rooms also smelt musty.

    the fitness equipment was very nice and so was the staff.

    Stayed in March 2023

  • Reviewed: 4 February 2023

    7.0
    ok
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Told a lot of things @ checking by manager that never happened. Pool & elevators not in service. Should have been disclosed on booking.

    beds very comfortable

    Stayed in February 2023

  • Reviewed: 3 October 2022

    7.0
    Comfy stay for a one nighter
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was ok. They had waffles but not the kind you make. The waffles were packaged and placed in a warmer so not the greatest. Made the texture hard and some were not warm at all.

    They offered free continental breakfast.

    Stayed in September 2022

  • Reviewed: 10 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    old and in need of repair

    nice staff

    Stayed in July 2022

  • Reviewed: 5 July 2022

    8.0
    Great staff, real good breakfast and comfortable rooms.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    We did not plan on nor did we use the pool but when I looked in it looked like it had not been cleaned in quite a while. The water looked cloudy and a little green.

    Staff greeted us and made sure our family members had rooms close. Breakfast, very good. The blue berry scones were excellent! When I mentioned it to the staff, she offered to get me a fresh one before I left after checking out.

    Stayed in July 2022

  • Reviewed: 16 May 2022

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I only went to sleep, but when I go check in the men on the front desk telling me: He didn't have any reservation on my name or my reservation number. I have to wait about 25 to 30min to check in ☹️☹️ Is the first time; I have a problem like this. I want to cancel but I'm not sure if their charge on my card and have to pay twice 😨☹️

    😬😬

    Stayed in May 2022

  • Reviewed: 4 May 2022

    8.0
    decent price, clean room
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Gym equipment broken, no bread or bagels with breakfast, limited breakfast

    clean and convenient location

    Stayed in May 2022

  • Reviewed: 2 December 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Okay

    Okay

    Stayed in November 2021

  • Reviewed: 28 June 2021

    7.0
    it was ok
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    the outside was very messy need to mow and weed eat ice machine was broke guess it was the only one there

    The grab and go breakfast was dumb need to have a breakfast

    Stayed in June 2021

  • Reviewed: 22 April 2024

    5.0
    Good except for wake up call incident.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Set a wakeup call for 6:00a never got the call ,and was late.All I heard was excuses that it was made on a different shift.No apology.

    Good location,clean

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Outside traffic noise made it hard to go to sleep.

    Clean

    Stayed in April 2024

  • Reviewed: 14 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    .

    Everything!! A really cozy lobby, great staff my parents loved the breakfast, a very convenient location

    Stayed in March 2024

  • Reviewed: 8 April 2023

    4.0
    Would have been OK for 40% less money!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Room stank like dirty socks. Manager promised to “do something” in compensation, but nothing happened.

    Breakfast was nice, clean, and had multiple selections

    Stayed in April 2023

  • Reviewed: 5 April 2023

    2.0
    Very poor
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Staff ( if we could ever find them) were rude. Smell of weed in hallways. Pool & hot tub was closed ( would of been nice to know beforehand). I've never stayed at a Fairfield in this poor condition, and won't be back.

    Comfortable beds, cleanliness, nice breakfast.

    Stayed in March 2023

  • Reviewed: 25 March 2023

    9.0
    comfortable room
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    the noisy traffic outside

    the breakfast was excellent. was disappointed the indoor pool was closed. our second trip in a month. the noice from the outside traffic was very loud. hard to sleep at night

    Stayed in March 2023

  • Reviewed: 9 December 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    everything was good

    Stayed in December 2022

  • Reviewed: 18 November 2022

    10
    all good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    everything

    Stayed in November 2022

  • Reviewed: 14 November 2022

    10
    Nice stay
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was very friendly and any time I even walked to my car or in the lobby they asked to make sure my stay was going well and if I needed anything.

    Stayed in November 2022

  • Reviewed: 10 October 2022

    1.0
    horrible
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    it was an awful experience I am being triple charged for my rooms they have $515 of my money in pending the staff was very rude and very unprofessional about what was going on . When my daughter and her family entered their room it was already people in their room. 2 of my grand baby got bed bugs from their rooms. I also took pics of them with bits all over them. I will never stay at a Fairfield inn again.

    nothing

    Stayed in October 2022

  • Reviewed: 16 August 2022

    5.0
    Great value and cleanliness.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Odd smells in lobby and elevator. Main dislike - we were in room by the street and heard traffic all night long. The bed was not the most comfortable - mattress protector bunched up with every move.

    Staff, room size, cleanliness, location

    Stayed in August 2022

  • Reviewed: 23 July 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Swimming indoors not heated. We had to go swim somewhere else during the stay.

    Staff friendly and helpful

    Stayed in July 2022

  • Reviewed: 1 June 2022

    3.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    When we arrived at about4:40 pm there were not enough staff to handle the amount of people.We we’re not greated like all the other Fairfield Inns we have stayed at. No trash bags were in the trash can, microwave was dirty, we had to ask for more conditioner, pillows(I had to ask for pillowcases due to the Noe’s we were given did not have them). The girl on our floor said that you were out but the front desk when approached said they had them. Every time we went to get coffee other than during the beginning of breakfast it was out( This has never been like this at other locations). I am a Titanium Elite member and they didn’t even give me credit or ask me if I wanted to pick out a item or get 200 points added.

    Being able to have a cold room in this Texas heat was good.

    Stayed in May 2022

  • Reviewed: 11 April 2022

    10
    staff was awesome
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    noise from outside traffic

    the location and price

    Stayed in April 2022

Showing 1 – 25

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