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Reviews of Fairfield Mission Viejo Orange County 3 stars

26328 Oso Parkway, Mission Viejo, CA 92691, United States

#4 of 4 hotels in Mission Viejo

Guests' Choice

Review score

Based on 231 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    6.7

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Showing 76 – 100

  • Reviewed: 4 April 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The room had an unpleasant odor. The need ozone or clean filters or something

    Overall the place was clean. The room had the unpleasant odor musty/ stale. Breakfast was good.

    Stayed in March 2022

  • Reviewed: 21 March 2022

    6.0
    Beautiful hotel, friendly staff, but it is lacking a bit of organization MGMT experience.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    If you are going to have a an unusually short two-hour breakfast window (7-9am), you should at least be prepared to properly serve your guests during that time. If you don't have enough kitchen staff, or enough stoves to properly serve people within a 2-hour window, then your breakfast window should be expanded to spread out the arrival of guests to the dining hall. When I went down for breakfast (around 8:25am), many basic items were missing. My partner had breakfast just 20 minutes before me, and the difference was big. For example, when I went to have breakfast, there was no bacon, no Nutella packs, no bananas, no coffee. I mean, maybe they were making more bacon at the moment, but then again, this is the problem with cramming all the guests into a abnormal, unusually short breakfast window.

    Nice staff, nice location, clean rooms. Spacious parking lot. Beautiful vegetation.

    Stayed in March 2022

  • Reviewed: 21 March 2022

    6.0
    The difference between a good stay and a great stay could be easily corrected.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    I was disappointed to find a drumstick and a few trash items under our bed. I was checking the room at the end of our stay and found old food and trash under the bed. I notified staff, but then was disappointed that the room wasn't as clean as it should have been. no discount was offered. The breakfast was great, but they ran out of potatoes, delicious, and only one waffle maker. the wait for waffles was long. The toaster didn't work. Couldn't toast our bagels, either. Not enough seating, saw lots of guests taking food to their rooms. Was a windy day, but pool needed cleaning.

    The location was very close to where our destination was located. The breakfast was very good. The staff was very friendly and helpful. The gym was set up nicely and had decent equipment.

    Stayed in March 2022

  • Reviewed: 14 February 2022

    10
    10/10
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    exquisite

    Stayed in February 2022

  • Reviewed: 31 January 2022

    5.0
    facility and amenities were great, but staff seemed overwhelmed and they don’t know what customer service means. made a
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the drive way. I passed it up initially on my way in. it’s behind a gas station.

    the location was near the place we needed to go.

    Stayed in January 2022

  • Reviewed: 19 January 2022

    10
    Will definitely use on our next visit to see our family and friends!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Located close enough to freeway, gas, beaches and Starbucks.

    Stayed in January 2022

  • Reviewed: 27 December 2021

    5.0
    Not up to this facility usual standards. We have stayed at this location many times and this was th
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    We did not have maid services even to offer fresh towels. Just the same towels we used on our first night there. One small soap when we checked in.

    Food was good and staff attentive.

    Stayed in December 2021

  • Reviewed: 7 December 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    they have tea tree soap, shampoo and conditioner in each bathroom. i was shocked and excited.

    Stayed in December 2021

  • Reviewed: 17 November 2021

    10
    Good time I’m trying to book a room there right now
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nice clean rooms nice staff and good breakfast

    Stayed in November 2021

  • Reviewed: 23 October 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Free car parking. Gym

    Unexperienced front desk staffs, not daily and itafter 4 days stay, 1 time cleaning!! interconection

    Stayed in October 2021

  • Reviewed: 18 October 2021

    2.0
    The good does not out weigh the bad.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I enjoyed the comfortable bed and the breakfast.

    When I checked in at 3:15pm on Saturday, October 16, 2021, I waited at the counter for 5 minutes looking for staff. Instead a custodian by the elevator cleaning and vacuuming. When the staff person arrived, she didn't welcome me or smile. She basically just wanted my credit card and ID. I requested to be on the top floor she said she only had a 4th and 2nd floor with a King size bed. I took the 4th floor #435. The bathroom door knob was looseand needed to tighten. When I called the front desk to request toothpaste and toothbrush the guy said he will have it for me. I go down to the desk and went to the counter to pick up the items, in a rude way he said I'm helping customers. I decided to leave and didn't want to wait for 2 customers to get taken care of before I get my items I requested on the phone.

    Stayed in October 2021

  • Reviewed: 4 October 2021

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 3 nights

    Location was good and the room was very clean and comfortable!

    Stayed in September 2021

  • Reviewed: 29 September 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast At this location feels like a home cooked meal. The employees and cooks clearly put a lot of effort into the preparation and presentation each morning. Sausage eggs home style potatoes fruits bagels waffles oatmeal yogurt and juice was above and beyond. The room was immaculate, up to date and tastefully decorated. Especially since COVID.. breakfasts have been few and far between in the times I have stayed. One simple issue with an extension on a reservation that was caused by a switch from 3rd party to booking with the hotel was the only hiccup and was corrected immediately by the manager. 10/10!

    Stayed in September 2021

  • Reviewed: 17 September 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was shabby. The shower curtain was torn in several places. The blow dryer had no hot air and was useless.

    The location is convenient. The breakfast was very good.

    Stayed in September 2021

  • Reviewed: 10 September 2021

    10
    Loved it.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location and the clean room and it was family oriented.

    Stayed in August 2021

  • Reviewed: 18 August 2021

    10
    very good days in the hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    area close to a lot of shopping places

    peaceful place

    Stayed in August 2021

  • Reviewed: 16 August 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was amazing

    Stayed in August 2021

  • Reviewed: 10 August 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    It was prefect

    Clean

    Stayed in August 2021

  • Reviewed: 3 August 2021

    10
    It was all good.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 4 nights

    Driving onto the property between the gas stations.

    The breakfast was great. The location was perfect.

    Stayed in August 2021

  • Reviewed: 1 August 2021

    3.0
    Poor
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Spiders in our room and not having our rooms turned, and having a hard time getting fresh towels and pillows.

    The hot breakfast provided in the morning.

    Stayed in August 2021

  • Reviewed: 6 July 2021

    5.0
    Not the best.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    A/C didn't work. Really not up to Marriott standards

    Not much. Breakfast.

    Stayed in July 2021

  • Reviewed: 22 June 2021

    5.0
    Not as clean as it should be
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Dirty carpet with bits of stuff in various areas of the room including a very sharp piece of plastic...nasty shower curtain liner...long black hair in tub ...and I have short red hair. Hallway corridor needed vacuuming too. No sanitizing notices or towelettes provided in room..thank heavens I carry my own spray for remote, etc.

    Ok location

    Stayed in June 2021

  • Reviewed: 4 July 2021

    9.0
    Superb
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    May not be the property’s fault, but I was told that we would have a bedroom with adjoining living room with a sofa bed. We didn’t, we had one room with two doubles.

    Location, on a main thoroughfare, right off of the freeway.

    Stayed in July 2021

  • Reviewed: 11 July 2022

    5.4
    Service cleaning room
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    I spent two days in the hotel and the room was not cleaned every day. Disappointed

    Stayed in July 2022

Showing 76 – 100

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