26328 Oso Parkway, Mission Viejo, CA 92691, United States
#4 of 4 hotels in Mission Viejo
Guests' ChoiceBased on 231 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.4
Facilities
8.1
Staff
8.3
Value for money
7.8
Free WiFi
6.7
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End of dialog contentReviewed: 4 April 2022
David
United StatesThe room had an unpleasant odor. The need ozone or clean filters or something
Overall the place was clean. The room had the unpleasant odor musty/ stale. Breakfast was good.
Stayed in March 2022
Reviewed: 21 March 2022
Azdren
United StatesIf you are going to have a an unusually short two-hour breakfast window (7-9am), you should at least be prepared to properly serve your guests during that time. If you don't have enough kitchen staff, or enough stoves to properly serve people within a 2-hour window, then your breakfast window should be expanded to spread out the arrival of guests to the dining hall. When I went down for breakfast (around 8:25am), many basic items were missing. My partner had breakfast just 20 minutes before me, and the difference was big. For example, when I went to have breakfast, there was no bacon, no Nutella packs, no bananas, no coffee. I mean, maybe they were making more bacon at the moment, but then again, this is the problem with cramming all the guests into a abnormal, unusually short breakfast window.
Nice staff, nice location, clean rooms. Spacious parking lot. Beautiful vegetation.
Stayed in March 2022
Reviewed: 21 March 2022
Chris
United StatesI was disappointed to find a drumstick and a few trash items under our bed. I was checking the room at the end of our stay and found old food and trash under the bed. I notified staff, but then was disappointed that the room wasn't as clean as it should have been. no discount was offered. The breakfast was great, but they ran out of potatoes, delicious, and only one waffle maker. the wait for waffles was long. The toaster didn't work. Couldn't toast our bagels, either. Not enough seating, saw lots of guests taking food to their rooms. Was a windy day, but pool needed cleaning.
The location was very close to where our destination was located. The breakfast was very good. The staff was very friendly and helpful. The gym was set up nicely and had decent equipment.
Stayed in March 2022
Reviewed: 14 February 2022
Scarlet
United Statesexquisite
Stayed in February 2022
Reviewed: 31 January 2022
Sydney
United StatesI didn’t like the drive way. I passed it up initially on my way in. it’s behind a gas station.
the location was near the place we needed to go.
Stayed in January 2022
Reviewed: 19 January 2022
Sharon
United StatesLocated close enough to freeway, gas, beaches and Starbucks.
Stayed in January 2022
Reviewed: 27 December 2021
Don
United StatesWe did not have maid services even to offer fresh towels. Just the same towels we used on our first night there. One small soap when we checked in.
Food was good and staff attentive.
Stayed in December 2021
Reviewed: 7 December 2021
Josh
United Statesthey have tea tree soap, shampoo and conditioner in each bathroom. i was shocked and excited.
Stayed in December 2021
Reviewed: 17 November 2021
Michael
United StatesNice clean rooms nice staff and good breakfast
Stayed in November 2021
Reviewed: 23 October 2021
Alireza
TurkeyFree car parking. Gym
Unexperienced front desk staffs, not daily and itafter 4 days stay, 1 time cleaning!! interconection
Stayed in October 2021
Reviewed: 18 October 2021
Rodney
United StatesI enjoyed the comfortable bed and the breakfast.
When I checked in at 3:15pm on Saturday, October 16, 2021, I waited at the counter for 5 minutes looking for staff. Instead a custodian by the elevator cleaning and vacuuming. When the staff person arrived, she didn't welcome me or smile. She basically just wanted my credit card and ID. I requested to be on the top floor she said she only had a 4th and 2nd floor with a King size bed. I took the 4th floor #435. The bathroom door knob was looseand needed to tighten. When I called the front desk to request toothpaste and toothbrush the guy said he will have it for me. I go down to the desk and went to the counter to pick up the items, in a rude way he said I'm helping customers. I decided to leave and didn't want to wait for 2 customers to get taken care of before I get my items I requested on the phone.
Stayed in October 2021
Reviewed: 4 October 2021
Pamela
United StatesLocation was good and the room was very clean and comfortable!
Stayed in September 2021
Reviewed: 29 September 2021
Stephanie
United StatesThe breakfast At this location feels like a home cooked meal. The employees and cooks clearly put a lot of effort into the preparation and presentation each morning. Sausage eggs home style potatoes fruits bagels waffles oatmeal yogurt and juice was above and beyond. The room was immaculate, up to date and tastefully decorated. Especially since COVID.. breakfasts have been few and far between in the times I have stayed. One simple issue with an extension on a reservation that was caused by a switch from 3rd party to booking with the hotel was the only hiccup and was corrected immediately by the manager. 10/10!
Stayed in September 2021
Reviewed: 17 September 2021
Stacey
United StatesThe bathroom was shabby. The shower curtain was torn in several places. The blow dryer had no hot air and was useless.
The location is convenient. The breakfast was very good.
Stayed in September 2021
Reviewed: 10 September 2021
Melody
United StatesNothing
The location and the clean room and it was family oriented.
Stayed in August 2021
Reviewed: 18 August 2021
Cristina
United Statesarea close to a lot of shopping places
peaceful place
Stayed in August 2021
Reviewed: 16 August 2021
Maritza
United StatesEverything was amazing
Stayed in August 2021
Reviewed: 10 August 2021
Christine
United StatesIt was prefect
Clean
Stayed in August 2021
Reviewed: 3 August 2021
Richard
United StatesDriving onto the property between the gas stations.
The breakfast was great. The location was perfect.
Stayed in August 2021
Reviewed: 1 August 2021
Angelica
United StatesSpiders in our room and not having our rooms turned, and having a hard time getting fresh towels and pillows.
The hot breakfast provided in the morning.
Stayed in August 2021
Reviewed: 6 July 2021
Rick
United StatesA/C didn't work. Really not up to Marriott standards
Not much. Breakfast.
Stayed in July 2021
Reviewed: 22 June 2021
Suzanne
United StatesDirty carpet with bits of stuff in various areas of the room including a very sharp piece of plastic...nasty shower curtain liner...long black hair in tub ...and I have short red hair. Hallway corridor needed vacuuming too. No sanitizing notices or towelettes provided in room..thank heavens I carry my own spray for remote, etc.
Ok location
Stayed in June 2021
Reviewed: 4 July 2021
Anonymous
United StatesMay not be the property’s fault, but I was told that we would have a bedroom with adjoining living room with a sofa bed. We didn’t, we had one room with two doubles.
Location, on a main thoroughfare, right off of the freeway.
Stayed in July 2021
Reviewed: 11 July 2022
Anonymous
United StatesI spent two days in the hotel and the room was not cleaned every day. Disappointed
Stayed in July 2022
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