Service was too late, no bath gel or water, lights were dim

Shuttles

Stayed in December 2023

Still not have access to my deposit, do not understood about it

Clean and good location.

Stayed in December 2023

I still don't know what happen to my deposit, l don't see a reverse in my account since then.

No breakfast included, great location, clean and comfortable.

Stayed in December 2023

Parking facility not there

No parking for the guests

Stayed in December 2023

Lack of convenient eating or drinking

It was ok but there was nowhere to eat or drink until early evening so I went to the Renaissance next door for both!

Stayed in December 2023

Too crowded and paprking a car for $50/nite is vay too expensive!

Large hotel near LAX airport.

Stayed in November 2023

Your shuttle buses from LAX need to be marked with the "Four Points", not just the name of the hotel next door that you share the shuttle service with. Our flight landed at LAX at 6:30PM and we didn't arrive to the hotel until after 9:30pm. We did not have a problem finding the area outside the airport to get the shuttle, we went through that event when we left for our vacation. We were also told that your service was down 1 vehicle. We weren't the only people waiting for the shuttle and some folks were EXTREMELY rude to your driver(s). Find a way to be better to your staff so they don't have to be screamed at. The shuttle was over loaded and that's because the driver was feeling alot of pressure. There was an altercation on the shuttle between 2 passengers, but fortunately another passenger called a halt to it. Please, work with your drivers, male and female and make it a better work situation for them.

Staff was very helpful. Comfortable room.

Stayed in November 2023

Bathroom was not well maintained, there was a water leak. The towels were very old.

It is close to the airport.

Stayed in December 2023

A bit dated. And paid an extra $70 to check in early after a long flight.

Good price and close to LAX with free shuttle. Great for a stopover. Close to a liquor store and restaurants within walking distance.

Stayed in November 2023

Came in at noon to check in but Had to come back at 4pm because that’s the designated time for check in And of course the line was out beyond the lobby Terrible system

Comfortable beds

Stayed in November 2023

Everything else

The front desk.

Stayed in December 2023

Room very outdated, horrible mattress

Close to airport, reasonable price

Stayed in December 2023

It seems a motel with a wall to cover up! Rooms have the windows on the hallway

Close to the airport-free shuttle

Stayed in December 2023

Dated, the bath tub didn’t work, the water pressure was extremely low and no hot water. Had to request for another room.

Conveniently located and with a shuttle service

Stayed in December 2023

Staff seemed ill trained; noisy for sleeping.

Clean, affordable, convenient

Stayed in December 2023

The bathroom was rough. The walls were very dirty, rusty fixtures, tub drained too slow, hairs coming up from the drain, bad repair job on the toilet paper fixture and the towels were so old they didn't look clean

The lobby was nice

Stayed in December 2023

The hotel is very run down, and there is no free WiFi available.

The staff were friendly and helpful, and the location is easy to get to with the airport shuttle.

Stayed in November 2023

Convenient location

Stayed in December 2023

Out dated old room set up like a motel yet over priced

Location

Stayed in November 2023

I didnt enjoy the fact that after putting a 135$ down for deposit that i would also have to pay a daily parking rate of 50$! I think that if you come to a hotel parking should always be included for anyone as long as they have a room. Ridiculous amount of daily rates for people who have a room. We had to park across the street at anotber hotel lot fot 30$ and i thought that was even more ridiculous that people actually pay for these nice hotels and cant even get the reasonable price for parking at their location.

I enjoyed the beds, got the best sleep.

Stayed in November 2023

Outside noise level

Convenient

Stayed in October 2023

One of the employees was very rude to me (didn't get his name). During our stay the hotel cards kept on de-magnetizing, whereby we had to go down to the front counter to have them fixed. One night both cards de-magnetized, and naturally we made sure they didn't come close to our wallets or cellphones. We immediately put both of them in the room on the TV stand far from any wallets or cellphones, yet they still de-magnetized and didn't work. I had to go out to run an errand, and after I returned I went to the front counter to have them fixed, however there was an extremely long queue (seemed like a lot of people arrived from the airport) and I assumed already checked-in guests would get preference. Oh not, this little prick very arrogantly told me I need to fall to the back of the queue and wait until it is my turn. So a guest whom already checked in now needs to wait for 40+ minutes just to get back into their room? This seems ridiculous, especially since it takes them less then 30 seconds to fix the card. I was very upset about this decision and also his arrogant response. He clearly had a bad day and made sure I suffered with him. In addition to this, the rooms were not bad, but also were not great. The carpets seemed like they hadn't been cleaned for a very long time!

Edgar's service was nothing short of STELLAR!! He was extremely friendly, very helpful, and he even gave us reduced parking fees as was noted on our booking. He was just such an amazing person to deal with, kudos to him!

Stayed in November 2023

The bar was still closed at 2pm.

The room was small but the bed was very comfortable. The shower was good. It is really close to the airport.

Stayed in October 2023

Quieter room location

Bad pillows, noisy street outside

Stayed in November 2023

Lack of cafeteria during the day. Pretty poor for such a large hotel.

Proximity to airport.

Stayed in November 2023