Room was 1st floor and road facing, so slightly noisy.

Hotel was clean. Staff were friendly and helpful, especially as we left a cell phone in the room after we'd dropped our key off, so helped us get back in the room at 5am

Stayed in May 2024

Nothing much. The breakfast restaurant staff keep annoying you to upgrade your breakfast options. They don't serve drinks and ignore your requests if you don't upgrade.

Location was excellent, just by the Metro Centre and near Chinatown/Fords theatre. Breakfast was good. It's a bit pricey, but worth every $$ spent.

Stayed in April 2024

Parking was too expensive!

Conference food was excellent.

Stayed in May 2024

The ubication

Stayed in April 2024

The cleaning staff sometimes forgot to replace the body lotions, shampoo, bottles of water, etc.

The location was perfect.

Stayed in April 2024

Although we knew about construction ahead of visit, construction noise outside of expected hours occurred

Location is great. Facilities are normally great.

Stayed in April 2024

Great location 👌 a wonderful family trip!

Stayed in March 2024

Hyatt's are always beautiful, well kept and friendly personnel

Bed was large but uncomfortable--too padded, prefer a firmer mattraess.

Stayed in April 2024

It did not feel luxurious. They are redoing the rooms and we obviously had an old one. The lobby has no real style. They don’t have a lot of staff at the front desk. Check in was a long wait.

It was decent enough . Valet staff were nice.

Stayed in April 2024

The location, being so central can be noisy due to traffic, sirens, etc. (which I appreciate is not the hotel's fault). The room offered a coffee machine but no kettle for tea drinkers. However, bottled water was complimentary.

The Grand Hyatt is in an excellent location. Close to the metro, which is on the silver line straight to Dulles airport. It is also walking distance to the main museums, galleries and attractions of Washington. Room size was very generous compared to other hotels. Bed very comfortable. The staff were very good. I particularly liked that there was no additional 'holding deposit' charged to our credit card. It was good value, considering hotels in Washington are quite expensive.

Stayed in April 2024

Bit tired- is undergoing a refurb

Great location

Stayed in April 2024

The rooms could have been cleaner.

It was a great location and we felt very safe inside and outside the hotel. We parked our car at the connecting parking lot, but walked or took the metro to see the city.

Stayed in March 2024

The bathroom could be more modern.

Restaurants that allowed me many options and not having to venture outside.

Stayed in March 2024

Stuff

Clean

Stayed in February 2024

What I loved and liked about the hotel was easy access when arriving to valet parking, and very quick access to the inside of the grand lobby and the feeling of grandness when you walk in that you surrounded by very big pluses on that on my end really loved the look of Walking in to the lobby that was a great visual experience

Bed wasn’t that great. It was tilted with my feet raised up on my right side and tilted down towards my left, which created a pain in my sides. Not really happy with that set up don’t know if there was a malfunction with the bed nobody over saw it or looked at it for the price that we paid for staying there. The bed was not of the standard. I’m used to and what I expected from, the hotel explained this to the front desk, and there was no compensation towards me for any of those problems room 960

Stayed in February 2024

The charge you for some nonsense stuff like destination fee which is mandatory. And it is almost nothing. Also there was no swimming pool.

It was luxury, quite and nice

Stayed in December 2023

Although the room was fine, the bathroom was not what is expected of this kind of hotel. Small, and could need some maintenance (paint chipping off the wall and door)

The welcoming and helpful staff, the perfect location.

Stayed in December 2023

Bathroom looked dated, and there was no vent

Beautiful lobby and friendly staff. Great location, steps away from dining and shopping. Short commute to landmarks and museums by car. Parking at the hotel was convenient. I was able to reserve the hotel parking online before arriving - which made it easy as I only had to scan a QR code at the entrance. Parking for two days at this hotel was about $60 - I found this fair as most places around had similar pricing, and the garage had an elevator that took us directly to the lobby. I also like that they have a Starbucks inside.

Stayed in December 2023

Parking and room service rates were quite high

Interior view of the hotel from the windows is really cool

Stayed in December 2023

Parking was pricey if done through the hotel, was able to get cheaper parking in a garage across from the hotel that was very nice. Room was clean, but there were a few stains that caught my eye immediately, but I am a germaphobe so I am especially bothered by things like that. Layout of room was a bit weird, kinda a tight fit to get to the other side of bed. Bathroom didn't have a fan, so hot showers left a lot of steam in the bathroom. Last room issue was with the tv, was very slow software wise.

Good location, was within walking distance of many shops and to the Capital One Arena. The lobby of the hotel was beautiful, and having a Starbucks attached to the hotel was a great plus. Front desk employees were very friendly and welcoming. Mini fridge in room was a good size. Bed was comfortable to me, and liked the pillows, were very comfortable.

Stayed in December 2023

Nothing

Great location if attending a concert downtown. The room was very nice and had enough seating so friends could visit. Staff was very helpful and accommodating.

Stayed in December 2023

The staff are exceptionally friendly. We were on the 10th floor and never waited for a lift. It was quiet and peaceful and in an excellent location. The metro was being renovated but it was only an 8 minute walk to the Gallery metro.

Stayed in December 2023

Slightly old fashioned decoration in the bedrooms.

Very good location, with shops and metro near by.

Stayed in December 2023

Location

Stayed in November 2023