Small rooms but I guess the norm in Manhattan - recommend book a double bed vice king room as they are a bit bigger

Excellent location and great breakfast

Stayed in May 2024

The air conditioning would go on/off every few seconds which woke me up a lot.

It is right in the heart of the theater district and close to so many other places. It is also very easy to get to from public transport and taxis.

Stayed in May 2024

Nothing, had a great stay.

The location, breakfast and friendly staff.

Stayed in May 2024

Rooms a bit too small but I guess the norm in Manhattan

Excellent location and great breakfast

Stayed in May 2024

Very friendly stuff. We liked the breakfast. Room was clean.

Stayed in May 2024

There wasn't an awful lot of customer service. Staff seemed distracted or it sometimes felt as though you were bothering them, asking them something. I think this is a New York thing rather than this hotel specific, however, as I noticed it in quite a number of places. I work in customer service so I know the difference between good and not so good. Breakfast time does get very busy. I did take the advice of reviews and came down early. It was busy enough each day at 6.30am! And the lifts do get busy from about 10am. There are four of them and they are quick to get you where you want to go, so if you don't mind waiting a few minutes. They are fine.

Room spotlessly clean and immaculately presented. Very quiet considering where we are located. Comfy beds. Lots of hot water in a powerful shower. Lifts /elevators super fast but you might need to wait for them sometimes. Plenty of food choices at breakfast (not sure about dietary requirements though, did notice gluten free batter mentioned for the waffles 😋). Would definitely go back as I had a great stay. The location is amazing. You are literally round the corner from Times Square and Broadway and fifth avenue. Moma 10mins away and 2mins from the subway.

Stayed in May 2024

Your staff who is named with Tashy Th helped me a lot when i was leaving for taking a Flixbus to go home. He called a taxi on the street then brought my luggage to catch that taxi. He served me very well.

Stayed in May 2024

Bit cramped in the room, but hey, it’s almost right on Time Square.

Great location and the staff were good.

Stayed in May 2024

The air conditioning in one of the rooms we received was extremely noisy and there were no rooms available to change. We had to vacate the room at night and my daughter moved to sleep in my room with us. Only the next day we got another alternative room. Although we received a credit for the cost of one night in this room, we were disappointed and very heartbroken.

Stayed in May 2024

The rooms were lovely and clean, but they are tiny. The desk and chair are almost impossible to get around unless you climb over the bed. The breakfast offering is dull.

Perfect location, right on Time Square and easy to get to transport links, train, subway, airport, etc. Easy access to tour buses which get you all around New York with ease.

Stayed in May 2024

Small room, but hey, it’s NYC

Clean, new, excellent location, great customer service.

Stayed in May 2024

The capacity of the elevators and the way they operate (stop at every floor even if full) is not sufficient. You wait for ages or walk down 22 floors. But you will not do this on your way up with luggage. The breakfast please is so crowded, that you rather skip breakfast. Nowhere to sit, no coffee, ... The hotel is too busy.

The location was great! Right next to the Time Square. Our room was nice and clean. The staff at the front desk was kind and helpful. They arranged a cab or advice with other needs. The beds were comfortable and there we were not disturbed by outside noise despite the extremely busy part of the city (day and night).

Stayed in April 2024

The breakfast spread was good however I would have preferred a bit of change in the daily menu.

The room was small even for 2 people but still comfy and well decorated. The room had everything that you needed including a microwave and small fridge. The staff at the front desk and coffee house remained calm and courteous even though they were running full force daily during our stay there.

Stayed in May 2024

Room was very small. Breakfast was crazy crowded.

Excellent location at reasonable price, breakfast included.

Stayed in April 2024

Elevator system needs improvement you may end up waiting 15-20 min

Great location , clean , welcoming staff

Stayed in May 2024

Our room was very small like a cruise cabin. Nowhere to sit around in the room or lobby with friends or family.

The location was excellent. But, it would have been helpful if Hampton had warned guests that there were other Hampton Inns downtown Manhatten. We went to the other location first to check in only to be told we were the fourth guest to make that mistake that day.

Stayed in May 2024

Noisy air condicional, and costs

Good place to stay

Stayed in May 2024

Breakfast , rooms small ac didn’t work

Location

Stayed in May 2024

Elevators were the worst system ever. Took 10mins on 2 occasions (out of 3 days) in the morning to get to the lobby. Breakfast area also too small

Stayed in May 2024

elevators can be slow during rush hours

centre point of most attractions I wanted to see - walking distance for me.

Stayed in May 2024

Property is a bit small for the number of guests.

Good location, clean, helpful staff

Stayed in May 2024

Small rooms, long elevator quees and not enough place during breakfast

Location and cleanliness

Stayed in May 2024

Great location, clean and perfect for our stay in NYC. The staff were friendly and the breakfast was good. Quite a few options.

Stayed in May 2024

The breakfast was mediocre but sustainable. For my taste, I got a good coffee just down the street. The elevators were diabolical, their electronics need a good AI tweek to be more efficient,

The location just off 7th Ave is ideal for subway downtown and across town. It's close to MoMA, Central Park and of course Times Square.

Stayed in May 2024