Reviews of Hilton Des Moines Downtown 4 stars
435 Park Street , Des Moines, IA 50309, United States
#13 of 42 hotels in Des Moines
Guests' ChoiceReview score
Based on 233 hotel reviews
8.5Score breakdown
-
Cleanliness
9.1
-
Comfort
9.0
-
Location
9.0
-
Facilities
8.9
-
Staff
8.7
-
Value for money
8.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 27 May 2024
Olivia
United States1 review9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
You have to pay for parking at the hotel.
The room was clean and comfortable. The staff was polite and accommodating. The breakfast was good.
Stayed in May 2024
-
Reviewed: 27 May 2024
Antoinette
United States4 reviews10Exceptional- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The Pillows Are Unnecessarily Soft.
Stayed in May 2024
-
Reviewed: 25 May 2024
Joan
United States13 reviews10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Location, easy to drive to, clean rooms, touch screen room temp and fan speeds, lighted makeup mirror, parking garage. Staff was excellent!
Stayed in May 2024
-
Reviewed: 17 May 2024
Kristin
United States1 review10“It was amazing trip and if we come back to Iowa we will 100% be booking the same place.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 2 nights
- • Submitted via mobile
The only thing I didn’t just like is the bar location being in the lobby only for personal preference since I don’t drink normally it just felt a little awkward walking through the downstairs entrance.
Amazing pool and very clean. Loved the skywalk to get to and from. They ran out of room for parking but the parking garage was so easy to get to and the skywalk made it super quick to get back to and from it.
Stayed in May 2024
-
Reviewed: 6 May 2024
Michael
United States17 reviews2 helpful votes10“Nice visit.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted via mobile
Parking in their garage was an additional charge.
Close to our activities.
Stayed in May 2024
-
Reviewed: 19 April 2024
Madeline
United States1 review10“perfect”- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted via mobile
how it was convenient for wells fargo and how it felt 100% safe
Stayed in April 2024
-
Reviewed: 26 March 2024
Mike
United States4 reviews10Exceptional- • Leisure trip
- • People with friends
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Location to Wells Fargo so skywalk great because of cold weather.
Stayed in March 2024
-
Reviewed: 12 February 2024
Holly
United States2 reviews10“Wow !”- • Business trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Hard to exit without room key.
Location, extras such as bar and restaurant and privacy.
Stayed in February 2024
-
Reviewed: 4 February 2024
Phil
Canada7 reviews10“Always is and has been good service. Front desk staff was very friendly and ready to assist.”- • Business trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
Costly to park.
Attached to arena
Stayed in February 2024
-
Reviewed: 29 November 2023
Jessica
United States1 review7.0Good- • Leisure trip
- • Group
- • Skyline Suite
- • Stayed 2 nights
- • Submitted via mobile
The pull out couch and the room service was dinner was not that great.
Stayed in November 2023
-
Reviewed: 27 November 2023
Stephanie
United States1 review9.0“We love when we stay at the Hilton. Will definitely be back again. Thank you!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Wish there was continental breakfast.
The staff was so helpful and friendly! Love the location and the cleanliness. The pool area is great for the kids, and the fitness area looks wonderful as well.
Stayed in November 2023
-
Reviewed: 5 November 2023
Heather
United States10 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The parking is GREAT - especially if you are coming for an event like concerts at Wells Fargo (and parking fills up QUICKLY in that area.) So having parking available that is for the hotel guest only is great - but cost $25 per car. It's a bit pricey - but worth still worth it.
The hotel is super clean. The staff is helpful & friendly. Also, the hotel is super close to Wells Fargo Arena so easy to walk the block or use the skywalks & close to restaurants. We also felt very safe at all times. For the hotel being sold out - it was VERY quiet.
Stayed in November 2023
-
Reviewed: 5 November 2023
Eddi
United States3 reviews1 helpful vote8.0“For the money I thought it would be a lot more top end”- • Leisure trip
- • People with friends
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted via mobile
Hair dryer didn’t work usb ports didn’t work fridge wasn’t cold tub did not drain properly
Comfortable beds
Stayed in November 2023
-
Reviewed: 30 September 2023
Branden
United States1 review10“Very pleasant location and clean.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Only thing I didnt like was the bed which was really hard like a board. Could not get comfy.
The young lady at the front desk was very helpful and her customer service skills are top notch.
Stayed in September 2023
-
Reviewed: 19 September 2023
Blair
United States1 review8.0“Very enjoyable. We'll recommend it to others and we will be back.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Would have liked more than 2 coffee pods w the coffeemaker.
Very convenient location for our plans. We had breakfast someplace else. The staff was friendly, check in and out was quick and easy.
Stayed in September 2023
-
Reviewed: 14 September 2023
Rahmid
United States1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Double Room with Two Queen Beds and Bath Tub - Mobility/Hearing Accessible
- • Stayed 3 nights
- • Submitted via mobile
The room was slightly dirty I.e the floor and under the bed.
Service and the room
Stayed in September 2023
-
Reviewed: 8 September 2023
Scott
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
There was a thick layer of dust on the floor behind the bed, and a stain on the wall in the bathroom which both indicated the rooms need an occasional deep cleaning.
The place was clean and well located.
Stayed in September 2023
-
Reviewed: 3 September 2023
Kathleen
United States3 reviews10“Excellent room and very clean. Staff does a super job to make our stay memorable.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
We just wished that it had not been necessary to pay an extra $25 to park our vehicle at the Hotel garage.
We very much enjoyed our stay at this Hotel. Very clean and quiet room. We wish we could have tried the restaurant but our friends were joining us at their hotel and we had breakfast there instead. If we are in Des Moines in the future we would definitely stay at this Hotel again. Yes, it was pricey but worth it. Thank you to the excellent staff.
Stayed in September 2023
-
Reviewed: 3 September 2023
Allan
United States7 reviews8.0“I love this hotel but the beds are just ok an the bar is pricey”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
the bar and snack area are a bit on the pricey side and the beds aren’t very comfortable
I love the professionalism of the hotel, and the location is perfect
Stayed in September 2023
-
Reviewed: 21 August 2023
Eleanor
United States3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds and Bath Tub - Mobility/Hearing Accessible
- • Stayed 1 night
- • Submitted via mobile
The pillows weren't great.
The location is fantastic. The hotel is gorgeous and almost new. The pool was beautiful and overlooked Des Moines and the whole place has a warm feel.
Stayed in August 2023
-
Reviewed: 7 August 2023
Easter
United States1 review7.0“The booking said free breakfast and it’s false advertisement.”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The booking said free breakfast and it’s false  advertisement
Stayed in August 2023
-
Reviewed: 27 July 2023
Robin
United States21 reviews1 helpful vote10“Enjoyed my brief stay at the Hilton. The hotel shuttle driver was very pleasant. Sadly I did not catch her name.”- • Business trip
- • Solo traveller
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Location and comfort. 
Stayed in July 2023
-
Reviewed: 18 July 2023
Hope
United States9 reviews1 helpful vote10“Nice place, a little pricey considering no breakfast and we had to pay for parking.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Parking garage was completely full so we had to park in a ramp that we had to pay for. The hotel staff said when the hotel was built, the parking garage wasn’t built large enough which was odd. Also, we were in the pool and maintenance came in and said that we all needed to get out because they needed to test the water. They then said the chlorine level was too high so the pool was closed indefinitely until the levels were corrected. We weren’t able to enjoy the pool at all before we had to check out and my kids were super bummed.
It was modern, clean and well maintained! Sky walks to Wells Fargo Arena we’re super convenient.
Stayed in July 2023
-
Reviewed: 3 July 2023
Alicia
United States7 reviews9.0“We enjoyed 2 nights in a comfy room & enjoyed the pool and bar.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
I asked for housekeeping during our stay, since it was offered and 4 people use a lot of towels. I requested addition towels the first night right away. We only had 3 for 4 people. The towels didn’t come. So the next day I replied to the text message and housekeeping brought towels. They took the trash and asked what else I needed. I got new shampoo and conditioner and soap. I thought they would come back and replenish stuff and take the dirty towels. Nope. That was a bit disappointing. Everything else was good.
Great location. Nice facilities. Loved the restaurant and bar area. Easy access to downtown activities.
Stayed in July 2023
