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Reviews of DoubleTree by Hilton Midland Plaza 4 stars

117 West Wall Street, Midland, TX 79701, United States

#24 of 47 hotels in Midland

Guests' Choice

Review score

Based on 171 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.8

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 17 October 2023

    9.0
    I loved the view, and I do not have any complaints other than that it felt a bit chilly at times.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    My room was a bit chilly, and I could not seem to get the heater/cooler/fan to work. I am not sure if I could control it anyway, but it would have been nice if I could have, even just for 5 degrees more. I know the weekend of my stay was an unusually chilly weekend for Midland.

    I liked the view from my window, and the room was nicely laid out. The shower was nice and hot, and amenities were great. I kept the do not disturb hanger on my doorknob for my stay, and none of my items were moved, so it was nice that my privacy was respected.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    It was good.
    • Business trip
    • Solo traveller
    • King Room - Hearing Access
    • Stayed 2 nights

    One of the main elevators was undergoing renovation (I think). Also, the internet was spotty - apparently, I was not the only one who noticed. There was no good answer from the staff.

    It was a located LITERALLY directly across the street from the Bush Conference Center where I was conducting training. So it was very convenient.

    Stayed in September 2023

  • Reviewed: 17 July 2023

    8.0
    Decent value.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only one of three elevators functioning. Minimal close parking.

    Good value for a good hotel. Friendly staff and helpful.

    Stayed in July 2023

  • Reviewed: 10 April 2023

    8.0
    we thoroughly enjoyed our stay and will definitely encourage others to stay here when in Midland, TX
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    all was great except the pillows were too soft and website states have shuttles to the airport when in fact it does not.

    great. very clean

    Stayed in April 2023

  • Reviewed: 10 January 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room - Hearing Access
    • Stayed 4 nights
    • Submitted via mobile

    parking

    clean and neat

    Stayed in January 2023

  • Reviewed: 1 December 2022

    9.0
    good stay,would book again .
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    disliked that the room we got didn't have a fridge. we have babies and needs to keep milk cold with ice in the sink 🥴

    loved the location and just the whole vibe of the hotel . staff was super friendly & made check in & check out process very easy .

    Stayed in November 2022

  • Reviewed: 8 November 2022

    8.0
    Next trip to Midland we will stay here. No doubt.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Robert, our valet, was always ready to get our car !! Very pleasant. The beds were very comfortable and the shower was awesome.

    Stayed in October 2022

  • Reviewed: 11 October 2022

    7.0
    comfortable
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    the bathtub was flooded

    location, staff and the bed and pillows

    Stayed in October 2022

  • Reviewed: 26 July 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    clean and comfortable

    Stayed in July 2022

  • Reviewed: 25 July 2022

    9.0
    Hotel is great but disappointed on Management
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    would not extend my check out time. I worked night and wanted to extend my check out time. I was told the Management would not allow it. Every time I come to Midland is book here and I guess it doesn’t matter for a return customer

    Stayed in June 2022

  • Reviewed: 24 July 2022

    9.0
    Overall Nice location, lots of options instead, friendly staff & cleanliness
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were told it was a Comp breakfast as well as different restaurants in the hotel. We got the complimentary breakfast one morning then was charged $17 for each person. 🥴 I paid it and went on with life but if they would have told me when I checked in I would have ordered form the restaurant instead.

    They had very friendly staff when you checked in or saw around the hotel! loved the double shower heads in the shower & the balcony view! (don’t know how we got it but it was nice) beds & pillows were comfortable!

    Stayed in July 2022

  • Reviewed: 20 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The hotel is just older and has obviously not been updated recently. It is not in an area with a lot of demand so it is understandable but we have stayed here twice in 3 months and the revolving front door has never worked. The first stay they had no hot water and both stays at least one if not more elevators did not work.

    The location was key for us and the hotel is perfectly located right in downtown and close to restaurants and our family. Staff is always very friendly.

    Stayed in June 2022

  • Reviewed: 6 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights

    The bathroom did not have a counter and the shower did not work well. The hot water was out which the staff did communicate well.

    We did not choose to pay for the breakfast. The hot water was out and the staff was wonderful about trying to make it Ok and offering a refund but we stayed where we did specifically for the location so changing hotels was not an option. Our room was fine but the bathroom had no counter and overall the hotel was just warn and outdated. But staff was wonderful and the location was great!!!

    Stayed in April 2022

  • Reviewed: 10 February 2022

    8.0
    Great place to spend the night.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    Great location and great place to stay.

    Stayed in January 2022

  • Reviewed: 31 January 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lack of food service bar staff one in particular was less than friendly

    Comfortable and convenient

    Stayed in January 2022

  • Reviewed: 23 December 2021

    8.0
    overall pleasant stay. I will be back
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    a little run down. only 1 working elevator, ice machine on my floor out of order,old tiny bathroom

    Great location! within walking distance to lots of stuff comfortable beds

    Stayed in December 2021

  • Reviewed: 20 September 2021

    9.0
    Good place to stay in Midland.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Hotel was a little tired, showing some signs of wear and age.

    Right in downtown Midland, easy walking distance to restaurants. Initially, we were given a room that was directly above a very loud party. We asked to be moved a more quiet room. Best nights sleep since leaving home. Very comfortable bed and pillows.

    Stayed in September 2021

  • Reviewed: 25 June 2021

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Parking

    Stayed in June 2021

  • Reviewed: 24 April 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When we enter our room and I hear water running from the toilet. Had to mess with the handle to flush so the water can stop running.

    The food 😋

    Stayed in April 2024

  • Reviewed: 19 April 2024

    2.0
    Avoid this place until Hilton renovates it.
    • Business trip
    • Solo traveller
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    This place is very dated. Rooms are pretty beat up my bathroom sink faucet was broken. They only had one working elevator for a 10 story hotel which made it a challenge to get to your room.

    Stayed in April 2024

  • Reviewed: 13 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Very difficult to find and parkings a little crazy - would love a printed map or an email ahead of time that there's a blocked road or two!

    Front desk team was excellent !

    Stayed in February 2024

  • Reviewed: 20 November 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The front desk lady was very nice.

    There was men underwear in the dresser. The bathroom is outdated and floor didn’t seem cleaned. Carpet had an odor smell

    Stayed in November 2023

  • Reviewed: 11 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very loud street noise til 11. 30 at night

    Room clean..staff very helpful

    Stayed in October 2023

  • Reviewed: 2 October 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    The room was very humid. I changed the temp a few times but it stayed feeling humid. Check out was at noon which was great but housekeeping was knocking at my door at 9am. I think the day when the people are checking out housekeeping should wait until they check out to try and go into to clean the room.

    The room was clean and it faced the park as I was wanting. Check out was at noon.

    Stayed in October 2023

Showing 1 – 25

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