2007 Veterans Boulevard, Eagle Pass, TX 78852, United States
#21 of 26 hotels in Eagle Pass
Guests' ChoiceBased on 131 hotel reviews
7.5Cleanliness
8.2
Comfort
8.2
Location
8.5
Facilities
7.8
Staff
8.1
Value for money
7.0
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 February 2023
Anita
United StatesThe room smelled of cigarettes. The bed looked unmade, I kept wondering if someone had just gotten up from it.
Stayed in February 2023
Reviewed: 2 January 2023
Gonzalez
United Statesbed sheets dirty
staff was great
Stayed in December 2022
Reviewed: 3 January 2022
Ana
United StatesNOT BEING GREETED AND NO CONVERSATION FROM THE STAFF. WISH THEY WERE A LITTLE MORE OPEN/SMILE/APPROACHABLE. WRINKLES ON THE BEDDING; OUTLETS AND REMOTE CONTROL WAS A BIT BROKEN. WALL PAINT STAINS.
LOVED HOW THE ROOM SMELLED (ONE OF THE BEST EXPERIENCES IN THIS DEPARTMENT); COMFORTABLE BEDDING; LOVED THE MAKE UP WIPES AND THE THE SHAMPOO/CONDITIONER/BODY WASH SET UP. LOVED THE COFFEE MAKER. VERY CLEAN ROOM
Stayed in January 2022
Reviewed: 28 October 2021
Edith
United StatesThe breakfast
I did not have the room that i had reserved
Stayed in October 2021
Reviewed: 11 October 2021
Jacqueline
United StatesThe bathroom floor was sticky.
The room was good. We only stayed 1 night.
Stayed in October 2021
Reviewed: 11 October 2021
Just
United StatesVery bad moldy smell.
Comfortable beds
Stayed in October 2021
Reviewed: 7 October 2021
Rosario
United StatesMost elevators were not working and it seemed a bit overpriced.
Staff was very friendly!
Stayed in October 2021
Reviewed: 22 August 2021
Baldemar
United StatesThat the hot tub was not working
The hot breakfast was great. Nice clean rooms and property.
Stayed in August 2021
Reviewed: 12 August 2021
Sarena
United StatesIt was all good
Room was excellent
Stayed in August 2021
Reviewed: 10 August 2021
Sarena
United StatesComfort
Stayed in August 2021
Reviewed: 18 July 2021
Louis
United StatesParking
Cleanliness
Stayed in July 2021
Reviewed: 16 July 2021
Samuel
United States2nd day rate increased tho wasn’t a weekend No luggage carts, because corporate hadn’t filled their order in over 6 months
Front desk Denise was awesome helping us take luggage to our room since hotel didn’t have luggage carts & Im handicapped
Stayed in July 2021
Reviewed: 28 June 2021
Joseph
United StatesWater pressure was a little low and AC didn’t work well in the common areas.
Staff was amazing.
Stayed in June 2021
Reviewed: 28 June 2021
Javier
United StatesLocation to casino is great. A lot of good restaurants close by and staff was very nice. Room was very clean and smelled great.
Stayed in May 2021
Reviewed: 26 June 2021
Yanira
United StatesTowel service
Location
Stayed in June 2021
Reviewed: 24 June 2021
Mrsmejia
United StatesCeiling was caving in and dripping water above sofa.
Comfortable pillows and beds. Breakfast buffet was good.
Stayed in June 2021
Reviewed: 14 June 2021
Shannah
United StatesI didn't like that when they clean your room they only empty your trash and give u towels. They don't make your bed or change your sheets.
I enjoyed the pool and the breakfast.
Stayed in June 2021
Reviewed: 2 June 2021
Roger
United StatesLooked new outside but inside old
Called numerous times, let phone ring a long time
Stayed in May 2021
Reviewed: 29 May 2021
Melissa
United StatesDidn’t like how we lost power for hours n no elevator so had to take stairs n I’m disabled ☹️
Stayed in May 2021
Reviewed: 20 May 2021
Rosa
United StatesThe AC needed to be worked on but overall a very nice stay.
The room was clean and staff was very friendly.
Stayed in May 2021
Reviewed: 10 May 2021
Jo
United Statesswimming pool area
cleaniness - restroom - space
Stayed in May 2021
Reviewed: 12 September 2022
Rosalba
United StatesCouldn’t get a room. They said my booking.com confirmation was not valid.
Can’t answer. We were turned away because my Reservation was through booking.com and not Holiday Inn express. And they had no Vacancies.
Stayed in September 2022
Reviewed: 9 July 2022
Rocky
United StatesThe price was more than we ever paid for a Holiday inn Express. I think it was definitely overpriced I’ve stayed at The Palmer in Chicago and paid less and that’s a 4.5 star hotel with exceptional customer service.
Friendly staff and very clean.
Stayed in July 2022
Reviewed: 15 April 2022
Jacqueline
United StatesThe AC felt humid and sounded like it struggled all night. We had the thermostat at 67 and it never felt comfortable. It was fine for one night, but for over $200, I expected more. Breakfast was mediocre. I'd think that for a border town, perhaps some Mexican breakfast foods would be available. Felt like a missed opportunity.
Location was great. Room smelled clean.
Stayed in April 2022
Brides-les-Bains, France
Fuefuki, Japan
Great Yarmouth, UK
Sunny Beach, Bulgaria
Fukui, Japan
Istanbul, Turkey
Vavuniya, Sri Lanka
Ioannina, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content