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  5. Reviews of Holiday Inn Express Hotel & Suites Tucson Mall, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Tucson Mall, an IHG Hotel 3 stars

620 East Wetmore Road, Tucson, AZ 85705, United States

#60 of 105 hotels in Tucson

Guests' Choice

Review score

Based on 307 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 22 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Our room was abit run down but clean.

    Good location, great breakfast and large comfortable room. Even had a small kitchenette. Good parking. Did not use the pool but a nice option for others.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Staff very friendly and helpful. Really good & safe location. Stores close by. Excellent breakfast.
    • Leisure trip
    • Couple
    • Queen Suite with 2 Queen Beds
    • Stayed 6 nights

    Not a great problem but the phone in the room didn't work. The maintenance guy did switch it but I think there's was a problem with the line. It just meant that we couldn't call out or receive calls in. It didn't spoil our stay though.

    Location in Tucson was great, with stores just across the road. Reception staff were very friendly and helpful. Room better than we expected. Breakfast choices were great. Parking easy with loads of spaces.

    Stayed in January 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Ada room toilets too low.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    8.0
    quick stay
    • Business trip
    • Couple
    • King Suite
    • Stayed 2 nights

    only 1 scarry elevator - only ice on the ground floor no bacon at breakfast - no potatoes at breakfast old carpet in hallway makes it difficult to roll bags

    Old property - lots of parking - good breakfast - great location - clean

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Too costly

    Stayed in February 2024

  • Reviewed: 12 October 2023

    8.0
    Adequate
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights

    I would like to see more nondairy options for breakfast

    Breakfast was standard but acceptable.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    8.0
    Convenient and overall good.
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Music in lobby is ridiculously loud. It took several minutes and phone calls to get someone at the front desk in the morning around 9:00 am. The lights were off and we were trying to check out. The vacuuming in the room was lacking, there were crumbs along the walls and corners. Obviously this is a mechanical limitation and missing attention to detail.

    Location, large breakfast area, good mattress and pillows.

    Stayed in October 2023

  • Reviewed: 3 September 2023

    7.0
    Good stay.
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No trash bags, tub has stain

    Good breakfast and beds comfortable.

    Stayed in September 2023

  • Reviewed: 6 August 2023

    8.0
    good
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night

    more towels

    breakfast was good

    Stayed in July 2023

  • Reviewed: 4 August 2023

    9.0
    Great and my family makes this trip every year at this time. We use to be at best western, but are .
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Soup and sandwiches or salad for brunch to

    Breakfast was fine,

    Stayed in July 2023

  • Reviewed: 20 July 2023

    7.0
    It was nice for the price.
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pillows are so uncomfortable, also our bathroom floor was all cracked and shifting around when we stepped on it.

    The rooms were clean, breakfast was decent.

    Stayed in July 2023

  • Reviewed: 1 June 2023

    8.0
    Clean comfortable convenient
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night

    A better kitchen

    The room was clean; breakfast was good; the location was great, stores are within walkable distance; the staff was very helpful and friendly. I was allowed early check-in as I reached early. Really appreciate it.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    9.0
    very pleasant accommodations
    • Couple
    • Queen Suite with 2 Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    needed cleaning in one corner that had crumbs. tub needs to be replaced. looked like water stains but surface is peeling

    location and price

    Stayed in May 2023

  • Reviewed: 20 May 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Tv needs to have a guide in it. We have to surf each channel to see what's on and it's usually a commercial every time we change the channels. Also the back button doesn't work on the remote. This isn't our first stay. Breakfast was great variety but tasted terrible.

    Love the beds! Wish I had one at home just like it!!

    Stayed in May 2023

  • Reviewed: 16 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    called twice for a new blow dryer- one in the room was not working. never got one

    Stayed in May 2023

  • Reviewed: 1 May 2023

    9.0
    Excel Inns are a good place to stay.
    • Leisure trip
    • Couple
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night

    Staff was very helpful. Room was clean and the breakfast in the morningl

    Stayed in April 2023

  • Reviewed: 2 April 2023

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Key card did not work initially

    Facilities and beds

    Stayed in April 2023

  • Reviewed: 20 March 2023

    8.0
    Very good
    • Business trip
    • Group
    • Room Selected at Check-In
    • Stayed 5 nights

    One issue all the guests seem to have was the slow elevator (there is one) and the stairs hard to find.

    Great location for my purpose.

    Stayed in March 2023

  • Reviewed: 16 March 2023

    8.0
    Night Shift front desk was extremely helpful and friendly
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    kitchen lady was not friendly at all

    location

    Stayed in March 2023

  • Reviewed: 6 March 2023

    7.0
    Good for one night sleep
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Open bed was really bad - didn't support the weight of 11 years old kid. Breakfast is very basic - the same every day. We we're a family of 6 in the room they kept taking the towel's and bringing back only 4. Can't say the room felt clean.

    We came with a trailer and it was comfortable that we parked in the back of the hotel. Good WiFi networks in the hotel

    Stayed in March 2023

  • Reviewed: 2 March 2023

    9.0
    Superb
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom floor tiles were cracked and loose. Also the body wash dispenser needed to be replaced.

    Pretty much everything except for recommended improvements. Very impressed that housekeepong wanted to clean our room during our stay. It seems most hotels inform you that there will not be any housekeeping unless requested.

    Stayed in February 2023

  • Reviewed: 27 February 2023

    9.0
    Superb
    • Family with young children
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    I didn't like when I booked the room it said nothing about a 100 dollars deposit would of been nice to know .. plus in the room could use some work done on it the vent over the spa tub was falling off. The door to the pump was broke

    Love the rooms

    Stayed in February 2023

  • Reviewed: 21 February 2023

    7.0
    Not terrible
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I had to call up to the front desk to ask where sheets for the pullout couch were. They told me I had to get them upfront and then I had to go back to the room and make the bed myself which is just a pain after a long day of traveling. we also had a baby cockroach in our room and I let the front desk know exactly where it was (on the wall above the bathroom) and they just ok. No apology or anything, just a little frustrating because it did make a few of my kids scream when they saw it and it was a whole ordeal with my family and being in the room after that.

    This property was very nice inside and had a very good breakfast selection.

    Stayed in February 2023

  • Reviewed: 5 January 2023

    7.0
    Overall comfy and private. Buzzing sound not good.
    • Leisure trip
    • Group
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    There was a constant buzzing sound either in the room or right above. Annoying.

    Breakfast was good and satisfying.

    Stayed in January 2023

Showing 1 – 25

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