1738 Carothers Parkway, Brentwood, TN 37027, United States
#5 of 20 hotels in Brentwood
Guests' ChoiceBased on 413 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.0
Facilities
8.4
Staff
8.6
Value for money
8.1
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End of dialog contentReviewed: 27 May 2024
Larry
United StatesSmelled like old cooking grease on all of first floor
Stayed in May 2024
Reviewed: 9 May 2024
Jana
United StatesSee above. All other things are amazing
The fourth floor was super hot and smelled a little stale. Probably because of the humidity, but maybe get that tinted stuff for the hall windows to keep the heat out more.. it was just real stuffy up there
Stayed in May 2024
Reviewed: 9 May 2024
David
United StatesBooked this hotel based on it advertised a restaurant on site. After a very long drive, that was important. However, restaurant was closed due to staffing issues per front desk person. Very disappointing. But the good news is that a great Mexican restaurant within a very short walking distance to hotel
Location was good. Very quiet. Easy to get to restaurants.
Stayed in May 2024
Reviewed: 5 May 2024
Daniela
United StatesCarpets in room were rather dirty. Was a bit grossed out.
Breakfast was outstanding and the staff very friendly and attentive.
Stayed in April 2024
Reviewed: 26 April 2024
Larry
United Stateswalls were paper thin. staff did not speak very good English. understaffed.
clean
Stayed in April 2024
Reviewed: 16 April 2024
Gillian
United StatesI would love to know where you buy your sheets. They were so soft. Also, the breakfast buffet was excellent.
Stayed in April 2024
Reviewed: 7 April 2024
Emily
United StatesWhile checking in, the employee didn’t say a word to me. They didn’t tell me where my room was, about the charge for incidentals, or that you had to pay for breakfast. In the morning, I was getting breakfast for my kids and was told I needed a coupon to do so. This is something that needed to be mentioned during check in. There were no signs stating that rule either.
I loved our room!
Stayed in April 2024
Reviewed: 1 April 2024
Carol
United StatesBathroom sink drained VERY slowly. It may also have leaked around the faucets. Sodas in market area were not cold.
Facility was clean and beds were comfortable. It was an easy in/off the interstate.
Stayed in March 2024
Reviewed: 26 March 2024
Amanda
United StatesUncomfortable bed, super old dingy carpet in room
Friendly staff, sufficient for the night
Stayed in February 2024
Reviewed: 18 March 2024
Kathleen
United StatesIt was a little hard to find the hotel at first, we were just looking the wrong direction
Everything was very good, nice breakfast and appreciated the fact that there were plenty of outlets so we could charge all our devices
Stayed in March 2024
Reviewed: 17 March 2024
Kieu
United StatesBreakfast was not complimentary.
Stayed in March 2024
Reviewed: 28 December 2023
Richard
United StatesThe handicap shower let water run onto bathroom floor
Stayed in December 2023
Reviewed: 25 December 2023
Michael
United StatesI didn't like the fact that when we went to checkout, the person at the desk said he had already checked us out. Something about because of us going through a third party. I've been using third party for several years and that's never happened before and right before that, somebody tried to get into our room. I didn't like that at all.
It was close to Franklin Surgery Center which was the purpose for the stay.
Stayed in December 2023
Reviewed: 18 December 2023
Tomoko
United StatesThe lighting switch didn’t work
Every clean and staff is friendly
Stayed in December 2023
Reviewed: 27 November 2023
Jacqueline
United StatesI thought breakfast should have been included in the cost of the room. It would have been $10.00 per person for what you normally get at most hotels included in room price.
Stayed in November 2023
Reviewed: 23 November 2023
Vitale
United StatesExcellent staff. Everything went well, but not happy you have to pay for your breakfast. Stayed at another Holiday Inn Express in alabama and they offered free breakfast.
Stayed in November 2023
Reviewed: 8 October 2023
Trasie
United StatesNothing
The rooms were nice and large.
Stayed in September 2023
Reviewed: 2 October 2023
Lyndon
United KingdomN/A
Good overnight stop on a road trip.
Stayed in September 2023
Reviewed: 16 September 2023
Mcmanus
United StatesCost
Convenience
Stayed in August 2023
Reviewed: 13 August 2023
Donna
United Statescheck in was not clear about breakfast. the buffet should not be added charge
cleanliness
Stayed in August 2023
Reviewed: 16 July 2023
Rachel
United StatesHot breakfast was not good
Fresh fruit and cold stuff was good
Stayed in July 2023
Reviewed: 7 July 2023
Adeline
United StatesClose to interstate
Stayed in July 2023
Reviewed: 28 June 2023
Christine
United StatesThe room was very musty/moldy smelling, as if wet clothing had soured. When we first entered it smelled heavily of air freshener, which of course dissipated and left the true odor. WiFi was difficult to connect. Room in general seemed to need updating, e.g. light switch plates were stained/grimy.
The beds were very comfortable, with nice selection of 4 pillows on each bed. Easy to access off interstate.
Stayed in June 2023
Reviewed: 6 June 2023
Susan
United StatesIt was an excellent breakfast with a good variety of food.
Stayed in June 2023
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