4705 Old Shepard Place, Plano, TX 75093, United States
#43 of 60 hotels in Plano
Guests' ChoiceBased on 78 hotel reviews
7.6Cleanliness
7.9
Comfort
7.6
Location
8.8
Facilities
7.7
Staff
8.1
Value for money
7.7
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End of dialog contentReviewed: 3 May 2024
Lynette
AustraliaBreakfast very basic but ok.
Good location.
Stayed in April 2024
Reviewed: 13 April 2024
Gautham
United StatesMy restroom had water coming back into shower when someone else is showering. The staff is excellent and I understand things like this happen. Just wished I got a little compensation because my room stinked the whole night when this happened and this happened past 10pm so I rather chose to bear it than call room service.
Location
Stayed in April 2024
Reviewed: 9 April 2024
Willow
United StatesWiFi barely worked, it was frustrating Elevator didn’t work 1st night when we had all the luggage. Breakfast wasn’t very good. Waffle line was super long, people were coughing on food and wiping nose with hands and grabbing food so we didn’t go back after first morning.
Nice comfortable room, quiet location, staff was friendly. Cleaning staff was exceptional. Kitchen area was nice and worked well.
Stayed in April 2024
Reviewed: 31 July 2023
Tracie
United StatesThe elevator had issues. The manager had to reset it twice but adventially got it up and running. My sofa had some rips. It needs to be remodeled, so I think the price was a little high.
The staff was very nice & made sure our accommodations were met. The breakfast was good, and the person over it made sure we had everything we needed. The kitchenette was really nice to have. Was clean and had everything you needed. I will go back.
Stayed in July 2023
Reviewed: 8 June 2023
Weekes
United StatesNothing
The ease of getting to it. Not everyone used the same elevator. They are dog friendly, breakfast was good. Staff was friendly and the room had plenty of space.
Stayed in June 2023
Reviewed: 3 May 2023
Lakisha
United StatesCongested parking
Breakfast great, Parking sub par
Stayed in March 2023
Reviewed: 10 February 2023
Jun
ChinaIt’s weird that you stay longer the rate becomes higher
Stayed in February 2023
Reviewed: 11 November 2022
Ktnkcaj
United StatesA water bottle in the fridge would be nice.
Clean and good location.
Stayed in November 2022
Reviewed: 25 March 2022
Edward
United StatesBreakfast fair, fairly noisy too late, handicap bathroom is a joke
location
Stayed in March 2022
Reviewed: 13 February 2022
Cynthia
United Stateshad problems with AC. room was a little stuffy
location, breakfast, room size
Stayed in February 2022
Reviewed: 6 September 2021
Cheryl
United StatesWhen I called to confirm a few days before our stay, I had great difficulty understanding the desk clerk. If it makes a difference to you, be aware that no masks were seen at breakfast with a full buffet. Showing a little wear…baseboards, wallpaper in bathrooms…little details.
Clean, quiet, safe area. Suite was comfortable. One of our TVs didn’t work and the staff fixed it quickly.
Stayed in September 2021
Reviewed: 10 August 2021
Patricia
United StatesEverything was great; however, the refrigerator did not work well, so we lost nearly $200 worth of food that we had purchased.
Stayed in August 2021
Reviewed: 13 October 2023
Anadeile
United StatesThey canceled my reservation and keep all the money from my booking. Very unethical people to deal with.
The manager name Cris cancel my reservation the day of my stay and promise a full refund, which was never processed and stole my money! And they lied about it
Stayed in October 2023
Reviewed: 13 October 2023
Anadeile
United StatesVery unethical stuff, lied and lied again and again. Unbelievable
they are stealing my money! They canceled my reservation the day of my big event. They told me there was a leak in the 2 bed suite and they will give me a free 1 king size bed and that they will refund the full amount of the reservation. Which they never did. I call them and they denied the whole thing. Unethical! The person who call me to cancel my reservation was Cris
Stayed in October 2023
Reviewed: 9 September 2023
D
United StatesWe enjoyed everything
centrally located
Stayed in August 2023
Reviewed: 7 August 2023
Eliza
United StatesThe elevator has no AC. Other than that, everything was great!
Several room options. Love the separation from the living area and bedroom.
Stayed in August 2023
Reviewed: 5 August 2023
Kursat
United StatesThe bed was not clean. The rooms were not cleaned during the stay. Probably they were understaffed.
Happy hour was nice. Thanks.
Stayed in August 2023
Reviewed: 25 July 2023
Angel
United StatesDingy , dated and dirty( especially the bathroom)
Location
Stayed in July 2023
Reviewed: 1 July 2023
Uveka
United StatesI really my fault because I didn’t look to see if they allowed pets. I have stayed here a couple times before and had great experiences. Now with the pets I looked at 3 rooms all In which the couches were stained and shredding. Room was very clean but those couches I found have never sat on. I will say the hotel staff took great care of me and the location is safe. Not an animal lover.
Location
Stayed in June 2023
Reviewed: 28 June 2023
Luis
United StatesRoom smelled cigarette too bad.
Stayed in June 2023
Reviewed: 12 June 2023
April
United Stateseverything
nothing!! I was extremely disappointed with the quality vs the price. the room smelled like cigarettes and weed. the elevators are in weird locations and it requires a lot of walking, especially with broken doors. The furniture was ripped, the plate on the ceiling fan wouldn’t stay on, the bathroom had cigarette burns on the shelf and counter. There is no public ice machine, they can’t lend basketballs because they were stolen, there are no mouses for public computers, evidently they were stolen also. overall it was not a very pleasant stay for the price. I couldn’t gotten a much nicer hotel for what this one cost.
Stayed in June 2023
Reviewed: 22 May 2023
Dlplife
United StatesOverpriced for what it was. Workout room was too small and too warm.
It was okay, normal fare for a similar hotel
Stayed in May 2023
Reviewed: 4 May 2023
Filyaw
United StatesThe room was not clean. The room did not meet my expectations.
The breakfast was decent.
Stayed in April 2023
Reviewed: 26 February 2023
Samantha
United StatesWhen i first walked in to check-in around 11pm, the attendant in the front greeted me by saying "What's up?". This was not professional at all. There were a few stains on the on the sheet and the part under the mattress were you can see from the side of the bed.
The breakfast was really good! I also liked the room with the double bed and pull out couch and how a door divided the two.
Stayed in February 2023
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