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Reviews of Homewood Suites by Hilton Dallas-Plano 3 stars

4705 Old Shepard Place, Plano, TX 75093, United States

#43 of 60 hotels in Plano

Guests' Choice

Review score

Based on 78 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.6

  • Location

    8.8

  • Facilities

    7.7

  • Staff

    8.1

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 3 May 2024

    7.0
    Rooms are very spacious
    • Business trip
    • Solo traveller
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast very basic but ok.

    Good location.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My restroom had water coming back into shower when someone else is showering. The staff is excellent and I understand things like this happen. Just wished I got a little compensation because my room stinked the whole night when this happened and this happened past 10pm so I rather chose to bear it than call room service.

    Location

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    Needs to update WiFi and elevator but rooms are nice
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    WiFi barely worked, it was frustrating Elevator didn’t work 1st night when we had all the luggage. Breakfast wasn’t very good. Waffle line was super long, people were coughing on food and wiping nose with hands and grabbing food so we didn’t go back after first morning.

    Nice comfortable room, quiet location, staff was friendly. Cleaning staff was exceptional. Kitchen area was nice and worked well.

    Stayed in April 2024

  • Reviewed: 31 July 2023

    9.0
    The room was big and comfortable. Had everything in the kitchenette. Enjoyed the bedroom..
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevator had issues. The manager had to reset it twice but adventially got it up and running. My sofa had some rips. It needs to be remodeled, so I think the price was a little high.

    The staff was very nice & made sure our accommodations were met. The breakfast was good, and the person over it made sure we had everything we needed. The kitchenette was really nice to have. Was clean and had everything you needed. I will go back.

    Stayed in July 2023

  • Reviewed: 8 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The ease of getting to it. Not everyone used the same elevator. They are dog friendly, breakfast was good. Staff was friendly and the room had plenty of space.

    Stayed in June 2023

  • Reviewed: 3 May 2023

    9.0
    Would stay again
    • Business trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    Congested parking

    Breakfast great, Parking sub par

    Stayed in March 2023

  • Reviewed: 10 February 2023

    8.0
    Very good
    • Business trip
    • Couple
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It’s weird that you stay longer the rate becomes higher

    Stayed in February 2023

  • Reviewed: 11 November 2022

    9.0
    Highly Recommended for business trip
    • Business trip
    • Solo traveller
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A water bottle in the fridge would be nice.

    Clean and good location.

    Stayed in November 2022

  • Reviewed: 25 March 2022

    7.0
    I was not satisfied and will not be back.
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast fair, fairly noisy too late, handicap bathroom is a joke

    location

    Stayed in March 2022

  • Reviewed: 13 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    had problems with AC. room was a little stuffy

    location, breakfast, room size

    Stayed in February 2022

  • Reviewed: 6 September 2021

    8.0
    Nice hotel and area
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When I called to confirm a few days before our stay, I had great difficulty understanding the desk clerk. If it makes a difference to you, be aware that no masks were seen at breakfast with a full buffet. Showing a little wear…baseboards, wallpaper in bathrooms…little details.

    Clean, quiet, safe area. Suite was comfortable. One of our TVs didn’t work and the staff fixed it quickly.

    Stayed in September 2021

  • Reviewed: 10 August 2021

    9.0
    Superb
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Everything was great; however, the refrigerator did not work well, so we lost nearly $200 worth of food that we had purchased.

    Stayed in August 2021

  • Reviewed: 13 October 2023

    1.0
    Horrible experience DO NOT BOOK THIS HOTEL
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They canceled my reservation and keep all the money from my booking. Very unethical people to deal with.

    The manager name Cris cancel my reservation the day of my stay and promise a full refund, which was never processed and stole my money! And they lied about it

    Stayed in October 2023

  • Reviewed: 13 October 2023

    1.0
    Horrible experience
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very unethical stuff, lied and lied again and again. Unbelievable

    they are stealing my money! They canceled my reservation the day of my big event. They told me there was a leak in the 2 bed suite and they will give me a free 1 king size bed and that they will refund the full amount of the reservation. Which they never did. I call them and they denied the whole thing. Unethical! The person who call me to cancel my reservation was Cris

    Stayed in October 2023

  • Reviewed: 9 September 2023

    10
    Would recommend this hotel to anyone who is traveling to thr Plano, Texas area.
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We enjoyed everything

    centrally located

    Stayed in August 2023

  • Reviewed: 7 August 2023

    10
    Exceptional
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The elevator has no AC. Other than that, everything was great!

    Several room options. Love the separation from the living area and bedroom.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    3.0
    Will not visit again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was not clean. The rooms were not cleaned during the stay. Probably they were understaffed.

    Happy hour was nice. Thanks.

    Stayed in August 2023

  • Reviewed: 25 July 2023

    2.0
    Very poor
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dingy , dated and dirty( especially the bathroom)

    Location

    Stayed in July 2023

  • Reviewed: 1 July 2023

    4.0
    Must love pets
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I really my fault because I didn’t look to see if they allowed pets. I have stayed here a couple times before and had great experiences. Now with the pets I looked at 3 rooms all In which the couches were stained and shredding. Room was very clean but those couches I found have never sat on. I will say the hotel staff took great care of me and the location is safe. Not an animal lover.

    Location

    Stayed in June 2023

  • Reviewed: 28 June 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room smelled cigarette too bad.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    3.0
    I wouldn’t stay here again if it were free
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    everything

    nothing!! I was extremely disappointed with the quality vs the price. the room smelled like cigarettes and weed. the elevators are in weird locations and it requires a lot of walking, especially with broken doors. The furniture was ripped, the plate on the ceiling fan wouldn’t stay on, the bathroom had cigarette burns on the shelf and counter. There is no public ice machine, they can’t lend basketballs because they were stolen, there are no mouses for public computers, evidently they were stolen also. overall it was not a very pleasant stay for the price. I couldn’t gotten a much nicer hotel for what this one cost.

    Stayed in June 2023

  • Reviewed: 22 May 2023

    6.0
    Okay , but overpriced.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Overpriced for what it was. Workout room was too small and too warm.

    It was okay, normal fare for a similar hotel

    Stayed in May 2023

  • Reviewed: 4 May 2023

    4.0
    It will do for one night but not for a long stay
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    The room was not clean. The room did not meet my expectations.

    The breakfast was decent.

    Stayed in April 2023

  • Reviewed: 26 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When i first walked in to check-in around 11pm, the attendant in the front greeted me by saying "What's up?". This was not professional at all. There were a few stains on the on the sheet and the part under the mattress were you can see from the side of the bed.

    The breakfast was really good! I also liked the room with the double bed and pull out couch and how a door divided the two.

    Stayed in February 2023

Showing 1 – 25

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