500 Trade Centre Way, Kalamazoo, MI 49002, United States
#17 of 32 hotels in Kalamazoo
Guests' ChoiceBased on 75 hotel reviews
7.1Cleanliness
7.7
Comfort
7.9
Location
8.6
Facilities
7.4
Staff
7.9
Value for money
7.0
Free WiFi
8.3
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Showing 1 – 25
Reviewed: 2 October 2023
Lisa
United StatesMattress was hard for me
It was nice spacious
Stayed in October 2023
Reviewed: 1 October 2023
Everett
United StatesBroken elevator!
Close to Wings center
Stayed in September 2023
Reviewed: 5 September 2023
Lanette
United StatesHot tub was nasty and out of order. Staff was rude when I questioned if there was meat and her cold reply it is in the gravy.
Convenient location, kitchen area, quiet for most part
Stayed in September 2023
Reviewed: 27 March 2023
Hattie
United StatesIt was a very busy weekend and they ran out of clean towels. The room we booked was not available when we arrived even though I had called to confirm. The staff was very nice and did their best to accommodate us.
The staff was exceptional and everything was clean. The location was great.
Stayed in March 2023
Reviewed: 22 August 2022
Hile
United Statesthe staff were exceptional
Stayed in August 2022
Reviewed: 3 July 2022
Stephanie
United Statesvery clean, friendly staff, large room.
Stayed in July 2022
Reviewed: 16 June 2022
Lynn
United Statesthings in the room soap, cleanliness of surfaces
Breakfast was good
Stayed in June 2022
Reviewed: 19 March 2022
Brittany
United StatesDishes were unusable
Stayed in December 2021
Reviewed: 13 December 2021
Amelia
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 21 October 2021
Halbig
United StatesThe king bed mattress was not good. Kept waking my wife because it was so loose. The 'blanket' was actually a mattress pad. Kept adjusting the heating controls to stay warm. Breakfast sandwiches came with no cooking instructions. The associated muffins/buscuits were tough and tasteless
Breakfast was so-so. towels were generous. Room was spacious
Stayed in October 2021
Reviewed: 6 October 2021
Maurice
United StatesSome of the cookware was missing.
The room,, location and friendly staff.
Stayed in September 2021
Reviewed: 12 September 2021
Robert
United Statesdid not find out that the hotel was over booked until arrival and had to stay in over-flow room that i did not reserve through booking .com ,this was not my first experience with this, however it will be the last, save time and picture these type of sites(3rd party) as a Uber or a Lyft, they are not there to help you!
staff seemed to do the best that they could with what they have to work with and the staff available.
Stayed in September 2021
Reviewed: 5 September 2021
Janice
United StatesPandemic caused areas to be closed.
The public areas to meet were great. The room was laid out very well. Proximity to restaurants was great.
Stayed in August 2021
Reviewed: 2 August 2021
Ronald
United StatesBathroom cleanliness could have been better. Kitchen wasn’t supplied with soap, dishwasher detergent or sponge/ towel. I needed to rewash glasses and dishes prior to use. (These were washed in the dishwasher but they weren’t clean enough to feel comfortable using them. A couple of wine glasses would be a nice addition to the kitchen inventory.
We were able to upgrade accommodations to better suit our needs. Front desk staff was great! Having a kitchen allowed us to eat in our room ( safer than eating out at this time #Covid). We were able to walk to a grocery store to get what we needed.
Stayed in August 2021
Reviewed: 31 July 2021
Deborah
United StatesShould have been told the pol was not available and the food amenities minimal. Also the grounds on the patio not so clean.
Not much.
Stayed in July 2021
Reviewed: 21 July 2021
Kristine
United StatesHad to get more towels ourselves, no extra toilet paper or Kleenex.
Size of suite
Stayed in July 2021
Reviewed: 5 July 2021
Shanita
United StatesMy rooms fridge was out. I was there for 2 days. Could have been cleaned a little better.
The staff was very pleasant. I love the location.
Stayed in July 2021
Reviewed: 15 June 2021
Marcia
United StatesA bit expensive
Location. Kitchen.
Stayed in June 2021
Reviewed: 25 February 2024
Nicole
United StatesWe had to switch rooms at 1 am because pullout did not work. Then was lied to. Said no more rooms. Then 45 minutes later a different room. made us go back up before we recieved keys for next room. Really not ok. We have stayed 5 years and this made us not want to come back. I should be returned some money it was so bad.
Stayed in February 2024
Reviewed: 9 February 2024
Nfabianr
ColombiaNo Housekeeping during my three last nights stay. No receipt even when i have requested the invoice throught the Booking plattform and directly in the frontdesk of the hotel at check-out time.
Stayed in January 2024
Reviewed: 5 February 2024
Tracy
United StatesThe staff was rude. We had to move rooms because first floor you could smell a man smoking marijuana through the heating vent. Changed rooms and staff still rude. There was loose hardware in a handicapped room in the bathtub. Shampoo not filled which makes me believe that the person never checked or cleaned the room. Could not keep the right temperature in that room.
Nothing
Stayed in February 2024
Reviewed: 4 September 2023
Paul
United StatesNo complaints at all!!
The bed was exceptionally comfortable. Breakfast was excellent. Very quiet despite being right next to the highway!
Stayed in August 2023
Reviewed: 25 June 2023
Martin
United Stateswe were not informed the room would not be cleaned or serviced. the sheet. blanket, and cover were poorly assembled.
we enjoyed
Stayed in June 2023
Reviewed: 10 May 2023
Lisa
United StatesBreakfast was great. A very big selection of food
Stayed in April 2023
Showing 1 – 25
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