121 East Grand Avenue, South San Francisco, CA 94080, United States
#22 of 29 hotels in South San Francisco
Guests' ChoiceBased on 160 hotel reviews
6.6Cleanliness
7.3
Comfort
7.4
Location
7.3
Facilities
6.9
Staff
8.0
Value for money
6.8
Free WiFi
7.0
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End of dialog contentReviewed: 16 June 2023
Karen
United StatesNot that I didn’t like, but I would have liked a pool.
I love the location. Close to friends and family who live in the area. The CalTrain is just steps away.
Stayed in June 2023
Reviewed: 16 June 2023
Changhua
United Stateswaiting very long for shuttle bus to come.
staff is ready for help.
Stayed in May 2023
Reviewed: 28 April 2023
Michael
CanadaThe shuttle pick up at the airport.
Shuttle was not very well marked
Stayed in April 2023
Reviewed: 13 April 2023
Jennifer
United StatesAirport/train noise but that’s not the hotels fault.
Staff friendly. Unfortunately had thought there was gluten free items (had been in contact prior) but wasn’t. However hotel made up for this by offering me a credit back to my Booking.com! They were apologetic and quick to remedy the issue. The bed was very comfortable. Close to airport so did have that noise.
Stayed in April 2023
Reviewed: 2 January 2023
Lemanica
United Statessort of isolated
easy access
Stayed in January 2023
Reviewed: 17 December 2022
Daniella
United Statesparking near the extra parking garage was confusing. i wasn’t sure if that was parking.
easy to get to, very well lit.
Stayed in December 2022
Reviewed: 19 November 2022
Henrique
Czech RepublicInternet was terrible, I was 100% not able to work from the room. It was constantly dropping sometimes not reconnecting for 10s of minutes. The gym was closed. Breakfast was very basic.
Stayed in November 2022
Reviewed: 16 October 2022
Brad
United Statescleanleness of breakfast area, Warn and old
comfortable bed, close to cal train for access to ball games. Great access under the tracks to goog restaurants.
Stayed in August 2022
Reviewed: 24 September 2022
André
GermanyHas been quite loud the whole Night having a room heading toward the main road and the train routes
Perfect Shuttle Service to the Airport
Stayed in September 2022
Reviewed: 15 September 2022
Valerie
United StatesBed was very comfy. Good breakfast.
Stayed in September 2022
Reviewed: 13 August 2022
Lynel
United StatesThe darkening drapes can't be closed to cover the entire window. Even though there were sheers, we didn't feel like we had quite as much privacy as we would have liked to have had.
Easy check-in, staff was courteous, room was clean, bed was comfortable. Continental breakfast was a nice bonus.
Stayed in August 2022
Reviewed: 14 June 2022
Rhonda
United Statesour room was on the side of the train I asked not to be loud noise, no exercise room due to no staff, and no pool.
offered breakfast, the pillows on your bed, staff was friendly.
Stayed in June 2022
Reviewed: 6 June 2022
Georgette
United StatesHours for breakfast longer
Staff very helpful.
Stayed in May 2022
Reviewed: 17 May 2022
Sabrina
United StatesRug in room felt dirty like it hadn't been vacuumed in a long while. Lamps not working in room. Toilet needs repair.
Good breakfast
Stayed in May 2022
Reviewed: 4 April 2022
Beth
United StatesLights were out in the early morning and it was very dark at 5:45 as I went to the elevator on the third floor. Didn't feel safe at that time. Lights were on the night before so I don't know what happened. It would be nice to have coffee for those catching the 5:05 and 5:50 shuttle. Didn't start until after 6am.
The bed was the best of my trip. Very comfy! Bathroom was very nice and clean. You had to ask the front desk for a breakfast sandwich, otherwise, only coffee in small cups with lids were available. I was told it was a grab and go breakfast, but saw nothing to grab and go. Better communication on what that means in the future. Also, met someone who had come in on an international flight and rode the shuttle with me. She needed something to eat and nothing was available to her like a fruit or juice. Other places are more welcoming for such guests.
Stayed in March 2022
Reviewed: 6 March 2022
Lou
United StatesOur flight was delayed 6 hours so we didn't arrive until 3AM so we missed the opportunity to use the shuttle coming in but did use it leaving 7AM the next morning. I thought I read breakfast was included and the lady who checked us in wrote breakfast hours on my key/card but the next morning there was no food. No a huge deal but don't tell people you have breakfast if you really don't.
The price. Also the shuttle works well and services a few other hotel in route but it's free.
Stayed in March 2022
Reviewed: 13 January 2022
Valerie
GermanyNot having coffee available before 6 AM. Really? Shuttles to and from the airport don't start until 6:48 PM. If you arrive in the afternoon you will need alternative transportation.
The room was comfortable.
Stayed in January 2022
Reviewed: 3 January 2022
Rafael
BrazilWhen I arrived in the room, it was a total mess, as if someone there had checked out recently. Then the staff moved me to another room. This is a very important concern due to the covid situation. I arrived at 8:50 am to have breakfast (it should be available until 9am) and there was no more coffee or breakfast. On the other side, the staff gave us things to eat (bread with cheese, juice and muffins) and there were coffee machines at each room.
The staff was very polite and always wanted to help me when I asked.
Stayed in December 2021
Reviewed: 22 September 2021
Esmeralda
United Statesthe staff that was wanting to fight the guest. when we asked for our room to be cleaned and bedding changed it was not done.
it was a decent stay. no complaints other than one of the staff was yelling and screaming at a guest. to the point that she wanted to fight the guest and cops were called as we were checking in.
Stayed in July 2021
Reviewed: 30 August 2021
Tami
United Statesit was a little loud due to nearby construction crews working at night, but that is not the fault of the property, the bed was super firm and our family prefers softer mattresses, but for just the one night it was fine
given that we are in a pandemic situation the hotel did the best they could in still providing a nice breakfast to the guests, including a breakfast sandwich, which is nice to have a hot offering, also a nice short commute to return our rental car, was a perfect place to stay if you are flying out in the morning
Stayed in August 2021
Reviewed: 4 August 2021
Jessica
United StatesThe air conditioner/fan unit in our room didn't work - would not even turn on.
Proximity to the airport, airport shuttle, early check in
Stayed in July 2021
Reviewed: 3 August 2021
Renee
United StatesThe rooms smelled a lil when we entered
Stayed in August 2021
Reviewed: 28 July 2021
Kimberley
United StatesPorno channels on the tv
Stayed in July 2021
Reviewed: 11 July 2021
Blake
United StatesClose to train station
Stayed in July 2021
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