Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. North Carolina hotel reviews
  4. Concord hotel reviews
  5. Reviews of Sleep Inn & Suites at Concord Mills

Reviews of Sleep Inn & Suites at Concord Mills 2 stars

7821 Gateway Lane, Concord, NC 28027, United States

#16 of 25 hotels in Concord

Guests' Choice

Review score

Based on 532 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    7.9

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 26 April 2024

    7.0
    Good
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too much air freshener in the rooms. Very uncomfortable for my allergies

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Good value for the price and convenience. Perfect distance from Great wolf lodge
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    One of the beds had hair on the sheets when we checked in. The toilet seat was dirty or stained so we had to put toilet paper down to use it. The sinks hot water had to be turned off just right or it would keep running bc it didn't stop either way you turned it

    The staff was very friendly and nice. They remembered my face and asked about my daughter when she didn't come down for breakfast

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    Home away from home
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The people

    Stayed in January 2024

  • Reviewed: 19 February 2024

    7.0
    Overall a good stay, just need some maintenance work
    • Couple
    • King Room with Accessible Tub - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    All the hallway walls and inside the rooms were marked up, the bathroom door handle was broken and the toilet was not secure to the floor

    Stayed in February 2024

  • Reviewed: 5 January 2024

    7.0
    Great value and location. Perfect for an overnight or quick weekend trip.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit more budget looking than the pictures show.

    Great price and location for what we needed.

    Stayed in October 2023

  • Reviewed: 11 December 2023

    8.0
    I had a very good time
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing related to the staff

    Good

    Stayed in December 2023

  • Reviewed: 9 December 2023

    6.0
    Comfortable
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the fact that housekeeping walked into the room without knocking and before checkout time and still stood there for a moment after knowing we were still there. I’m glad nothing was happening at the time 😳

    Comfortable stay

    Stayed in November 2023

  • Reviewed: 24 November 2023

    8.0
    Comfortable & convenient,poor housekeeping
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Although asked for room to be cleaned,it wasn’t nor was the beds made at any time of our stay

    Room was ok & beds comfortable

    Stayed in November 2023

  • Reviewed: 16 November 2023

    7.0
    It cost more than we had hoped. I guess that was because the renaissance fair was going on.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad experience trying to get some drinks. The soda machine only takes dollar bills, though at one time it apparently also accepted cards. The apparatus for taking cards had been removed. They have an ATM in the lobby, so i took out some money, but when i asked at the front desk if they could change a twenty, i was told they do not keep cash on hand. So i had to leave the hotel and drive to Walmart to get drinks for us at 8PM. If you think you’ll want drinks, better bring one dollar bills. Machine wont accept any other denomination.

    We didn't take time for breakfast since we needed to be somewhere. The beds were comfortable, but they kept slipping since the base they were on caused them to slide easily. Maybe some anti skid strips would help. The room was very quiet and everything looked fairly new. The shower was amazing.n

    Stayed in November 2023

  • Reviewed: 10 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bed so close to exterior wall had to crawl to the end or climb over air conditioner to get up. Broken hair dryer and they knew it, no substitute

    Location, friendly staff, breakfast was pretty good

    Stayed in October 2023

  • Reviewed: 18 September 2023

    8.0
    Great value, friendly staff, would recommend it!
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room didn't have any bedding for the sofa bed or other extras, but the staff was very nice when we asked for what we needed.

    Our suite was very spacious and comfortable.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    7.0
    Decent
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff is not professional. When I first walked in a girl yelled from the back “who dat”. Really?

    Location was perfect, room was decent

    Stayed in September 2023

  • Reviewed: 14 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    .

    .

    Stayed in September 2023

  • Reviewed: 4 September 2023

    8.0
    Toilet needs to be replaced. The door needs to be fixed. The dried stains totally needed to be cleaned but the staff was
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Toilet moved up and down every time you sat on it and made a loud noise, 2 big dried, old urine stains on both sides of the floor around it, obviously it hadn’t been cleaned in a while. The bathroom door stuck if you closed it and you had to kick it with your foot to get out.

    Pool was nice, and staff was friendly and professional

    Stayed in September 2023

  • Reviewed: 17 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room with Accessible Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No whirlpool

    Stayed in August 2023

  • Reviewed: 9 August 2023

    7.0
    Will definitely come again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The air conditioner

    Our air conditioner never really worked until we was put into a different room because the power went out.

    Stayed in August 2023

  • Reviewed: 25 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Could have a more selective breakfast. Otherwise great place

    Convention to the place we were going.

    Stayed in July 2023

  • Reviewed: 24 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The attention to detail was not great. Although new in the room, the toilet bowl was extremely loose and leaking from the bottom and they did not have a maintenance person on for the weekend. Additionally I booked my room 3 weeks in advance and when I got there they told me they may not have a room for me because they were overbooked in the system. After some pleading that they were able to find me a room but that seems sketchy given that I had a reservation.

    The location was great and the hotel and breakfast were nice.

    Stayed in July 2023

  • Reviewed: 17 June 2023

    8.0
    Great staff, great breakfast, great location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds could have been bigger. I didn't notice when I booked if they said double or queen but they seemed like a double bed. We did have enough room but a little more wiggle room couldn't hurt.

    Staff was great. Jasmin at the front desk was wonderful. Breakfast was one of the best ones I've seen in a long time. The pool was perfect. The location was perfect, plenty of shopping and places to eat nearby. Also felt very safe.

    Stayed in June 2023

  • Reviewed: 7 May 2023

    8.0
    Hi
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom

    Alllllllll of it

    Stayed in May 2023

  • Reviewed: 24 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    there was no towels, my refrigerator was dirty, kids were running through the halls until 2 in the morning , they did not check to see if I needed anything for my room I stayed 2 nights

    Stayed in April 2023

  • Reviewed: 19 April 2023

    8.0
    Nice hotel, comfortable. Decent breakfast.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Would have preferred the sink in the bathroom.

    The bed was comfortable and location was good.

    Stayed in April 2023

  • Reviewed: 3 April 2023

    7.0
    it was acceptable nut not the best stay ive ever had
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Toilet was not properly attached to the floor and every time we used it, it lifted up some and it was super wobbly also the mattresses kept slipping off the platform frame as they are not secured

    breakfast was good!

    Stayed in April 2023

  • Reviewed: 28 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Toiletries seat rocked. Reserved king size bed but none available, double beds was very small.

    Nice breakfast and cookies at the front desk was a nice touch. Friendly staff.

    Stayed in March 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: