1990 Governor Winfield Dunn Parkway, Sevierville, TN 37876, United States
#8 of 253 hotels in Sevierville
Guests' ChoiceBased on 1821 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
9.1
Staff
8.9
Value for money
8.7
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Adelino
United StatesBreakfast. Not much of vegan/vegetarian choices. Wish they had fresh oatmeal instead of packages. The potatoes needed to be softer. I don't care for gravy/ sausages/ oatmeal packets so my choices were limited. I do understand free breakfast but not everyone eats the same.
Nice fresh, comfortable beds and pillows even though the mattress don't look it. Clean rooms and bathrooms which is a must for us. The bathroom was small but as long as it's clean, it's okay. The price was great for a week night, but the prices are usually too high. Even though we stay here a lot, I don't think it's worth $180-200/night, even on the weekend.
Stayed in June 2024
Reviewed: 12 June 2024
Terry
United StatesHoliday traffic , took almost an hour to go 10 miles
We were there for our 46th wedding anniversary , we took in 2 shows , the Dolly Pardon show & Hatfield and McCoys show , both were excellent, went down to Gatlinburg for a day , played by the pool 2 days , just had a wonderful time
Stayed in May 2024
Reviewed: 12 June 2024
Diane
United StatesNothing to not like
Cleanest great area amazing amenities and even better price will be back!!!
Stayed in June 2024
Reviewed: 10 June 2024
Jasmine
United StatesThe Breakfast my food I had gotten tastes like freezer burn .
The pools I liked it was 4 different ones to chose from.
Stayed in June 2024
Reviewed: 7 June 2024
Marisa
United StatesDirty old fan in our room and tvs were outdated
Stayed in June 2024
Reviewed: 7 June 2024
Jennifer
United StatesI didn’t have any complaints
Nice staff, breakfast was amazing, pools there were nice, room service came every morning to give us clean towels and took the dirty ones.
Stayed in June 2024
Reviewed: 6 June 2024
Shirley
United StatesNothing at all
The lazy river pool was so relaxing and a great place to just float after driving all day. Very clean and rooms are spacious with an outdoor balcony.
Stayed in June 2024
Reviewed: 6 June 2024
Gibbs
United StatesEverything was great. I would not change anything.
The breakfast was amazing. The room was very clean and comfortable. I will be staying at this location again in the future.
Stayed in June 2024
Reviewed: 3 June 2024
Austin
United StatesThe hallways smelled like cat liter but there’s no pets allowed so I’m not sure why. I thought I was getting a room with the view of the river and I’d didn’t.
The beds are super comfortable, the staff was great, the pool was never busy, very clean
Stayed in May 2024
Reviewed: 1 June 2024
Charles
United Statesthe lobby area was a little on the warm side.
breakfast was wonderful.
Stayed in May 2024
Reviewed: 29 May 2024
Mik
United StatesLoved all the amenities really fun for kids and even adults. Having the inside pool and hot tub open 24 hours was a great plus. It’s a great location. Staff was very friendly and the beds were comfortable.
Stayed in May 2024
Reviewed: 28 May 2024
Dustin
United StatesRooms were nice and clean within driving distance of several attractions
Stayed in May 2024
Reviewed: 27 May 2024
Mcculley
United StatesNothing
Clean and great atmosphere
Stayed in March 2024
Reviewed: 26 May 2024
Gladys
United StatesThe large room
Stayed in May 2024
Reviewed: 24 May 2024
Todd
United StatesIt was great i will stay here whenever i return to the area
Great people very good breakfast
Stayed in May 2024
Reviewed: 24 May 2024
Eugene
United StatesThe price coukda been a little cheaper
Excellent room excellent breakfast
Stayed in May 2024
Reviewed: 23 May 2024
Marcus
United StatesNothing
The grounds were so nice and clean. Very peaceful
Stayed in May 2024
Reviewed: 21 May 2024
Brittany
United StatesBeautiful property! Kids loved the indoor pool!
Stayed in May 2024
Reviewed: 19 May 2024
Andrew
United StatesLady at the desk was exceptionally nice and helpful. Very friendly
Stayed in May 2024
Reviewed: 17 May 2024
Kimberlee
United StatesThere was nothing I didn’t like.
Beautiful property with a 24 hour indoor pool. The room was spacious and clean and quiet.
Stayed in May 2024
Reviewed: 15 May 2024
Daniel
United StatesThe parking was a little tight along side the building. And the beds were a little hard for my liking. The mattress of the pull out couch was broke down and took bad to sleep on
Very clean rooms and love the balcony off the room on the first floor. Staff was very pleasant at check-in and the faculty beautifully kept.
Stayed in May 2024
Reviewed: 15 May 2024
Veronica
United StatesMost of the breakfast seating was quite low for the tables. I felt like staff could be friendlier overall, especially breakfast lady. Our check out lady was quite friendly though.
Nice property. Really enjoyed our room. Pools available and location worked good for us. Breakfast was good. Always hot coffee and surprise hot cider on tap too!
Stayed in May 2024
Reviewed: 13 May 2024
Theresa
United StatesN/A
Very clean and the staff is super friendly.
Stayed in May 2024
Reviewed: 7 May 2024
Catherine
United StatesBreakfast, bland, juice machine not working.
Great atmosphere and staff. Nice room.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content