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  5. Reviews of Extended Stay America Suites - Houston - Katy Freeway - Energy Corridor

Reviews of Extended Stay America Suites - Houston - Katy Freeway - Energy Corridor 2 stars

15385 Katy Freeway, Energy Corridor, Houston, TX 77094, United States

#395 of 432 hotels in Houston

Guests' Choice

Review score

Based on 127 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.2

  • Location

    7.3

  • Facilities

    6.0

  • Staff

    7.1

  • Value for money

    6.2

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 28 July 2023

    6.0
    I won’t stay there again.
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    There was cock roaches.

    It was close to where I needed to go.

    Stayed in July 2023

  • Reviewed: 5 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Cockroach in the sink

    Friendly staff and good location

    Stayed in July 2023

  • Reviewed: 30 May 2022

    7.0
    good value at a good location for me.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    back door was out of order. the pool looked nasty

    good value. good location

    Stayed in May 2022

  • Reviewed: 28 May 2022

    5.0
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 25 March 2022

    7.0
    It was fine
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were no bottles of conditioner or extra towels available

    I definitely loved the setup of the room and kitchenette

    Stayed in February 2022

  • Reviewed: 7 July 2021

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing but snack machine need to take money

    Stayed in June 2021

  • Reviewed: 13 June 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It had roaches in the bathroom

    I like room 101 I usually stay here but it was occupied

    Stayed in June 2021

  • Reviewed: 10 April 2024

    3.0
    Awesome until there was no hot water.
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The boiler went out and there was no hot water from the 24th of March thru the time I checked out on the 6th or 7th of April. There was no compensation for the inconvenience.

    It was clean and quiet.

    Stayed in April 2024

  • Reviewed: 1 October 2023

    2.0
    Disappointing.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I found 4 roaches in my room, on top of my belongings and in the sink. The breakfast was poor with only coffee, cereal bar and dry muffins. This is now what I consider as breakfast, I had to leave in a rush to buy myself a proper breakfast.

    The night staff was friendly.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    4.0
    Will not be returning..
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    I booked reservation online with booking.com. Upon arrival to the hotel, I was advised that they maybe sold out and not have a room for me. I advised CSR that I had a confirmation and she told me it really doesn't matter but she was able to get me in a room. I decided to stay 2 nights as opposed to the original 1. There was a "knock" with my refidgerator that is in the room..and it sounds exactly like a knock on the door..I was not able to sleep at all the second night due to this annoyance. As I am gathering things to head home, I notice there are GERMAN ROACHES in the sink in the "kitchen" . This is absolutely disgusting and not okay. The phone in my room doesn't work. Advised guy at front desk, he said he'd leave a note...Umm..okay, didn't care about trying to find me an extra or anything. Did not have a visit from house keeping...at all! Asked for extra blanket the first night..they were not able to provide any.

    The location is convienent.

    Stayed in September 2023

  • Reviewed: 23 August 2023

    2.0
    10 out 10 do not recommend.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The "free" continental breakfast consists of 1 packet of instant oatmeal, don't worry there is a thermos with "hot" water for hydration, and 1 prepackaged granola bar or 2 of each. I would have maybe accepted that at the peak of the pandemic!! Also half way through the 2nd of a 3 day trip I arrived to my room to find ZERO running water!!! I left the next morning without a shower as it was still down..

    This reservation was made by my direct supervisor almost last minute so other ratings or reviews were not considered, unfortunately!! The 2 people I encountered at the front desk were genuinely nice people who did their job.

    Stayed in August 2023

  • Reviewed: 19 July 2023

    4.0
    Besides the roaches and the WiFi everything was ok also it would’ve been better if we had access to
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Everything was ok, my room was infested with roaches even a few roaches in the refrigerator, also in the bed crawling up my arm. Also the internet wasn’t good I had an issue connecting my Xbox.

    The staff was very helpful, the 3rd shift lady was a great help, she helped reprogram my room keys. Also the guy on first shift was helpful and communicated well

    Stayed in July 2023

  • Reviewed: 19 March 2023

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff hanging out with friends smoking weed. Elevators all smelled of weed.

    Nothing much

    Stayed in March 2023

  • Reviewed: 28 February 2023

    1.0
    Uncomfortable and disappointing, Will not be staying at this location again.
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was filthy, hair, used hair ties, dirty microwave and dead roach, relocated rooms was a bit cleaner but still roach infested.

    The front desk worker was very polite and understanding.

    Stayed in February 2023

  • Reviewed: 17 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelled like weed from the time I got in the elevator till I entered my room, couple next door was arguing and baby was crying

    Ok for the price

    Stayed in January 2023

  • Reviewed: 14 February 2023

    2.0
    This is the bottom of hospitality. This company should be fined for it's business practice.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bad smells the carelessness of the staff to make sure they have very clean rooms and accommodate guest accordingly.

    They are filled with bugs non smoking rooms smell like smoke. What are they doing with their money definitely not re investing into their company. Everything is broken through out the buildings.

    Stayed in February 2023

  • Reviewed: 20 December 2022

    10
    Enjoyable hotel in every way
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    On a main access road yet super quiet, so easy to get to but good sleep nonetheless. The room was big, comfy, and cozy. The bed felt great. The staff was welcoming and helpful, and there's free parking.

    Stayed in December 2022

  • Reviewed: 23 November 2022

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel staff knocked on the door early every day to remind you to check out, and the knocking sound was very loud, which was very impolite.

    Stayed in November 2022

  • Reviewed: 13 November 2022

    1.0
    Very poor
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Girl that checked us in was rude.

    Nothing

    Stayed in November 2022

  • Reviewed: 29 October 2022

    1.0
    nasty hotel room I got was disgusting
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bugs dirty room weird smells

    Stayed in October 2022

  • Reviewed: 28 October 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Entrance easy to miss. Need better signage to TURN HERE

    Price and location

    Stayed in October 2022

  • Reviewed: 2 October 2022

    4.0
    I was only there for a short amount of time but it was okay for the price I paid.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was very loud. many residents and their children yelling and running up and down the halls. it was very annoying.

    I liked the friendliness of the staff on the property

    Stayed in October 2022

  • Reviewed: 25 September 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nice

    is was great

    Stayed in September 2022

  • Reviewed: 11 September 2022

    1.0
    Horrible and nasty
    • Business trip
    • Group
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Smelled bad, dirty floors, insects flying around in the room

    Location

    Stayed in August 2022

Showing 1 – 25

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