2900 North Dallas Parkway, Plano, TX 75093, United States
#54 of 60 hotels in Plano
Guests' ChoiceBased on 37 hotel reviews
6.2Cleanliness
6.8
Comfort
7.0
Location
7.6
Facilities
6.6
Staff
7.1
Value for money
6.5
Free WiFi
2.5
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Showing 1 – 25
Reviewed: 5 January 2024
Thomas
United StatesFire alarm in room went off for 15 minutes then went silent.
Room was clean and comfortable.
Stayed in January 2024
Reviewed: 5 April 2022
Karina
United StatesThere was no breakfast when we checked even though the listing said there would be.
The location was good and the room was spacious and clean.
Stayed in March 2022
Reviewed: 28 April 2024
Daryl
United StatesLocation
Stayed in April 2024
Reviewed: 25 January 2024
Hamilton
United StatesNoisy
Front desk lady was amazing!
Stayed in January 2024
Reviewed: 21 June 2023
Djay
United StatesThe staff said they have no rooms available and our confirmation number doesn't matter and sent us on our way after driving 13 hours through the Colorado, New Mexico and Texas heat. The staff told us to call Booking.com for ANY refund, reimbursement or compensation. She didn't even apologize for ANY inconvenience!
Location
Stayed in June 2023
Reviewed: 12 May 2023
Ruben
United Statesstaff took forever to get me set up smelled like smoke all the way even in the room and it’s supposed to be a non smoking place. dirty place
nothing
Stayed in May 2023
Reviewed: 14 August 2022
Lori
United Statestook awhile for someone to get to the counter, didn’t bother telling us the pool was shut down,there was no breakfast or coffee made, the room was dirty, the pull out couch had a ton of crumbs inside of it so we couldn’t use it.
the location
Stayed in August 2022
Reviewed: 7 June 2022
Florent
United StatesThe staff was disengaged and rather incompetent. I got locked out of my bedroom multiple times because the key card stopped working each week on the billing day, plus once in the middle of the week "so that you would have to stop by the reception and we could tell you that your next billing is due in two days". The cutlery provided was barely school cafeteria level. My bathroom initially didn't include a toilet brush, and when I asked for it, I was given one without a holder. I had to extend my reservation by a week and they didn't tell me I had to check in again, so I got locked out one more time. I ultimately left one day early and the receptionist was unable to refund the last night. Definitely not worth the $100+/night they're charging.
Stayed in June 2022
Reviewed: 4 April 2022
Gonzalez
United StatesAt check- The front desk lady advised me my room is non smoking so please dont smoke or else there is a $250 fee, so i told her before i go up to the room i want the manager to check with me first to verify it did not smell like smoke from the previous renter so i wouldn't get blamed for it and charged. The manager walked with me and verified my room smelled like smoke and he apologized for it and offered to spray I asked if he could put me into another room or refund half of my money. he stated they were overbooked by priceline and cannot move me and stated he would check with another manager about the half refund and called me telling me he couldn't because it was booked through a third party. The toilet was also clogged when I called the manager about it he came up to unclog it and left the floor wet. I did not hear from him on next morning at checkout about the refund!!
Stayed in April 2022
Reviewed: 20 March 2022
George
United StatesBetter service
Nothing there for breakfast. Just coffee and a muffins
Stayed in March 2022
Reviewed: 23 November 2021
Mark
United StatesThe staff gave a key to someone that was not on my reservation, to my room. My price changed even though I reserved under a certain price. Never did it say anywhere there was a pet deposit. And my reserved room wasa bigger room then I reserved so they made pay a higher price. Wouldn't honor the price.
Stayed in November 2021
Reviewed: 30 June 2021
Jennifer
United StatesNo breakfast served, pool closed during entire stay, not very clean room upon arrival, no front desk person upon our arrival and we were not able to check in until an hour late. Extremely unsatisfactory experience at this hotel.
Did not like anything about this hotel we do not recommend and will never return.
Stayed in June 2021
Reviewed: 8 June 2021
Keonta
United StatesEverything
Horrible service
Stayed in June 2021
Reviewed: 3 May 2021
Luis
United StatesThere was no coffee maker in the room, although that was advertised online. I called the front desk and had to go downstairs to get it from the staff. Short on luggage carts -- apparently only two for the entire hotel; I didn't have use of one at checkout time.
Didn't try the breakfast. Location was excellent and very close and convenient to my family's residence.
Stayed in May 2021
Reviewed: 7 June 2023
Ashley
United StatesThere are no comments available for this review
Stayed in June 2023
Reviewed: 2 June 2023
Naya
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 13 November 2021
Jordyn
United StatesThere are no comments available for this review
Stayed in November 2021
Reviewed: 9 April 2024
Romeo
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 27 January 2024
Harrison
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 27 December 2023
Latoya
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 7 December 2023
Khloe
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 3 September 2023
Tania
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 12 June 2023
Ashley
United StatesThere are no comments available for this review
Stayed in June 2023
Reviewed: 5 June 2023
Ashley
United StatesThere are no comments available for this review
Stayed in June 2023
Showing 1 – 25
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