11280 Westheimer Road, Westchase, Houston, TX 77042, United States
#345 of 434 hotels in Houston
Guests' ChoiceBased on 46 hotel reviews
6.5Cleanliness
6.9
Comfort
7.3
Location
7.4
Facilities
7.1
Staff
7.5
Value for money
6.5
Free WiFi
5.0
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Showing 1 – 25
Reviewed: 17 March 2023
Jessica
United StatesHaving to give deposit. Would of been 1 thing to know ahead of time rather then day of.
Friendly staff... also loved that it was enough shampoo for actual stay. An also a great brand Dove.
Stayed in March 2023
Reviewed: 20 April 2024
Tauhidah
United StatesThe property needs renovation and needs better amenities. I am unsure why this property is rated as 8 stars. No bathroom trash can, no ice bucket, the door needed repair. The front desk attendee had to go check our room to ensure it was clean and stay ready.
The front desk attendant was incredibly kind.
Stayed in April 2024
Reviewed: 6 April 2024
Carlton
United StatesThe so-called kitchen stove was an electric hot-plate and there was only one very small pan to cook in available in the room. There were a few forks and zero spoons to eat with. We went to the front desk to ask for another pan and all they had was another very small pan. There were people hanging around the lobby and front door who looked homeless and the entire hotel smelled like marijuana. When we checked out, I was told that the $100 deposit had been released back to my bank at that moment but that was a bald-faced lie because four days later, I called my bank, and they told me the funds had not been released by the hotel. Called the hotel and was told the funds were indeed still "on hold" and the woman says she just released them. I don't usually write reviews, but this was the dreariest feeling hotel that I have stayed at. Do yourself a favor and stay somewhere else until they improve the place and improve the customer service.
N/A
Stayed in April 2024
Reviewed: 5 April 2024
Zee
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 5 September 2023
Taymon
United StatesNo complaints
Friendly service and clean room
Stayed in September 2023
Reviewed: 25 December 2022
Sultan
United StatesThe smell was unpleasant. I asked them to give me an extra blanket, they kept saying we will, but they didn’t. The price was high compared with what it deserves. We weren’t informed that we are charged an extra $100 deposit.
I like the kitchen section in the room.
Stayed in December 2022
Reviewed: 28 November 2022
Fultonan
United StatesThe wifi seemed to be very slow
Stayed in November 2022
Reviewed: 25 November 2022
Nola
United StatesIt was quiet and clean staff was very helpful
Stayed in November 2022
Reviewed: 21 November 2022
Fultonan
United StatesReally clean and comfortable
Stayed in October 2022
Reviewed: 2 June 2022
Camcam
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 21 May 2022
Denzel
United Statesnothing
nothing
Stayed in April 2022
Reviewed: 16 May 2022
Adebayo
CanadaEverything looks old - toilet, TV, bed makes noise
The housekeeper could not understand English when I asked them to change my towel -
Stayed in May 2022
Reviewed: 6 November 2021
Hall
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 17 October 2021
Amini
United KingdomVery clean and friendly staff
Stayed in September 2021
Reviewed: 17 June 2021
Latanyada
United StatesPoor location to be considered WestChase. Dissatisfied with employee, was told they needed a photo copy of my license and would return at the end of stay. However the following morning the person on duty told me they would not return my photo copied license and I should be grateful that I wasn’t charged a late fee for checking out. He was very rude and unprofessional. I’ve always stayed at CandleWood facilites considering I am a rewards member and have never had an issue and never asked to provide a photo copy of my license. This has been the worst hotel location ever!
Stayed in May 2021
Reviewed: 9 June 2021
Grinds
United StatesThe staff were very friendly and helpful go above and beyond for customers
Stayed in May 2021
Reviewed: 3 June 2021
Selim
JapanEverything is amazing about this place , very clean room , very good smell . You have everything you need in this place
Stayed in June 2021
Reviewed: 19 March 2024
Bello
NigeriaThere are no comments available for this review
Stayed in March 2024
Reviewed: 2 March 2024
Latoya
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 23 November 2023
Melanie
MaltaThere are no comments available for this review
Stayed in November 2023
Reviewed: 14 May 2023
Cf
FranceThere are no comments available for this review
Stayed in May 2023
Reviewed: 27 March 2023
Rivera
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 23 January 2023
Ann
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 13 November 2022
Larron
United StatesThere are no comments available for this review
Stayed in November 2022
Showing 1 – 25
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