13711 Sayward Boulevard, Herndon, VA 20171, United States
#10 of 20 hotels in Herndon
Guests' ChoiceBased on 2401 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.2
Staff
8.5
Value for money
8.2
Free WiFi
8.2
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End of dialog contentReviewed: 25 May 2024
Alper
TurkeyThere is no microwave in rooms. Breakfast is objectively poor. They charge $10 a night for parking at their hotel and they charged it even i don't have a car. (This is a daylight robbery)
Large rooms. Near to the metro station and airport.
Stayed in May 2024
Reviewed: 25 May 2024
Mahmoud
KuwaitBreakfast was not not good, below expectations Restaurant staff are not helpful Actually, they were cleaners not staff
Room is comfortable Reception staff are excellent, friendly Near airport (8-10 min) Shuttle driver is professional
Stayed in May 2024
Reviewed: 20 May 2024
Haja
United StatesAll
Stayed in May 2024
Reviewed: 19 May 2024
García
MexicoThey charged me more than the reservation
The bed
Stayed in May 2024
Reviewed: 17 May 2024
Costanza
United Kingdombreakfast. the food did not look of good quality (tasteless).
large room, nice staff
Stayed in May 2024
Reviewed: 16 May 2024
Kathleen
United StatesPlenty of space for our family of five, the kids loved the pool and we all loved the breakfast!
Stayed in May 2024
Reviewed: 16 May 2024
Denny
United StatesThe cold a/c was terrible blowing on me all night. The phone was on the other side of the room. One sink.
The shuttle was excellent! The staff was very helpful and pleasant.
Stayed in May 2024
Reviewed: 13 May 2024
Mark
EthiopiaAs airport hotels go this was one of the better ones for the price. Very generous sized room.
Stayed in May 2024
Reviewed: 11 May 2024
Rajesh
United Arab EmiratesBreakfast options were very limited. They didn't clean the room.
Room, Location of the property, Cleanliness.
Stayed in April 2024
Reviewed: 10 May 2024
Ruth
KenyaThe carpets and bedding was old The sockets are old too no USB ports
The staff are so warm from the reception .More outstanding was their shuttle drivers . Breakfast had variety and fresh Spacious suite
Stayed in May 2024
Reviewed: 9 May 2024
Cynthia
United StatesPaying for parking. Rooms need refreshing, furnishings look tired, walls need to be painted. Have stayed at Hyatt Place Hotels for years, this one has lost the fresh, classy look. Public areas are attractive and nicely decorated in contrast to I the rooms
Wonderful front desk staff! Excellent breakfast buffet with healthy choices, including fresh berries and melon. Great location near the airport .
Stayed in May 2024
Reviewed: 9 May 2024
Ronda
United StatesClose to airport and free shuttle
Stayed in April 2024
Reviewed: 8 May 2024
Jessica
CyprusConvenient location near the airport, a metro stop, and a nice little park. Plus, a decent breakfast and a few good restaurants in walking distance.
Stayed in May 2024
Reviewed: 30 April 2024
Paul
IrelandThere was too much chlorine/ bleach in the pool. It actually bleached a swimsuit
The staff are excellent.Maya, at reception was excellent and resolved an issue without any fuss. The housekeeping lady, Maria, was a breath of fresh air. In fact the staff were helpful
Stayed in April 2024
Reviewed: 26 April 2024
Jayo
QatarI have no much to say. It’s actually good. But I can see there is no staff to assist to carry guests luggage’s or support them during coming in or out. I believe it is the setup as per hotel policy. However, be kind enough to arrange the staff to such facilities case to case basis. I saw some elder women were struggling to carry their bags to their rooms by their own.
Everything perfect except I think one staff that served me. I came to the hotel on 22nd early morning although I supposed to check in on 21st evening. The person was at the front desk was so unkind and rude. Rest of the staff were absolutely great and so kind. So the rating which I given was completely based on the first incident.
Stayed in April 2024
Reviewed: 24 April 2024
Errol
United StatesBreakfast was very good, nice range of food. Free shuttle to Dulles airport. Excellent value for money. Close to metro station, easy to travel to DC attractions.
Stayed in March 2024
Reviewed: 23 April 2024
Douglas
United StatesHad to commute for shopping, entertainment, and fast food(if needed)
Convient airport shuttle
Stayed in April 2024
Reviewed: 20 April 2024
Aaron
United StatesExactly what you expect from a hotel airport. Was gonna buy a water bottle on my way out and the dude at the desk told me to just grab it for free.
Stayed in February 2024
Reviewed: 16 April 2024
Mikael
SwedenA bit noisy AC. Breakfast could improve
Quiet location with easy access from the subway. Big room and a comfy bed.
Stayed in March 2024
Reviewed: 14 April 2024
Elmer
CanadaHad to rent a taxi to take us to the airport.
We left the motel before breakfast.
Stayed in March 2024
Reviewed: 11 April 2024
David
SpainThe didn’t do the housekeeping any day, even noticing them. They brought just towels but didn’t make the bed.
The room was perfect. It’s true that the bathroom was a little bit strange because everything wasn’t together but it was fine. The airport is near, besides I think there is a shuttle service.
Stayed in April 2024
Reviewed: 10 April 2024
Judith
United StatesStock towels at pool better.
Nice variety of foods, attentive staff.
Stayed in April 2024
Reviewed: 10 April 2024
Karen
United KingdomA bit scary getting hold of shuttle at night. Last one 11.45, but we tried to contact them at 11.00. My phone wouldn't work. Eventually found a free phone in Dulles airport to call for shuttle (wish I had known that before) but when I rang it, it went through to answerphone. Really nice airport staff guy let me use his phone, and then got through to a real person. Also room was cold initially. Took a while to heat up.
The hotel was good. Staff were really helpful and breakfast was excellent. Approx 15 mins walking distance to silver metro line, or daytime shuttle to airport.
Stayed in March 2024
Reviewed: 9 April 2024
Angie
MalaysiaThe shuttle bus to the airport is on time friendly and helpful staff members
Stayed in April 2024
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