125 East Main Street, Rochester, NY 14604, United States
#44 of 54 hotels in Rochester
Guests' ChoiceBased on 327 hotel reviews
6.9Cleanliness
7.8
Comfort
7.8
Location
8.0
Facilities
7.4
Staff
7.9
Value for money
6.9
Free WiFi
7.5
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End of dialog contentReviewed: 10 April 2024
Jessica
United StatesWasn’t informed about my room being connected with another
Close to the city
Stayed in April 2024
Reviewed: 4 March 2024
Shaquana
United StatesThe area
Customer service could be better
Stayed in March 2024
Reviewed: 26 February 2024
Anne
United StatesA lot of money
The view and room was nice
Stayed in February 2024
Reviewed: 25 February 2024
Tyler
United StatesPool was being renovated and was closed.
Friendly staff. Delicious breakfast.
Stayed in February 2024
Reviewed: 29 January 2024
Philip
United Statespool was cold
breakfast was ok
Stayed in January 2024
Reviewed: 11 December 2023
Patricia
United StatesPillows were not comfortable at all but above all thats all I could complain about. Hotel was clean and room was comfortable.
Walking distance to arena and great food in area.
Stayed in December 2023
Reviewed: 27 November 2023
Lusk
United StatesIt was a holiday, but we were there for 4 nights, and there was no food. We had an expensive breakfast at Astor that was the worst and cold. Nothing else available any day.
The rooms were nice and comfortable
Stayed in November 2023
Reviewed: 8 November 2023
Cathy
United StatesThe walls are very thin. We heard the alarm next door like it was ours, and then the half hour they blew dry their hair at 5 AM
Property was nice and great location for a concert at the blue cross arena
Stayed in November 2023
Reviewed: 8 November 2023
Slj1201
United StatesOur room had a very strange sound coming from the heater in the middle of the night sounding like someone was sneezing in the vent. The chairs in the room had tears in them and it looked as though other areas of the room had been poorly patched up. We were at the end of the hall and the hallway was always cluttered with housekeeping carts, bags of linen thrown on the floor and bags of trash, it was difficult to get around them with our luggage and overall just looked unsightly, especially after seeing such a pretty well kept lobby. I expected a little more for the rest of the hotel.
Great location, very close to the arena we were going to.
Stayed in November 2023
Reviewed: 2 November 2023
Tia
United StatesI did like how the bathtub and the toilet were poorly cleaned. The bathtub had a permanent ring around it and the bowl of the toilet was filthy.
I loved how updated the hotel was and all of the amenities.
Stayed in November 2023
Reviewed: 10 October 2023
Keels
United StatesThe hotel advertised Starbucks but it was absolutely not! Want Starbucks don’t expect Starbucks coffee there
property was great but there were absolutely no food choices around besides Dinosaurs which was ok..
Stayed in October 2023
Reviewed: 28 August 2023
Joanna
United StatesThe area where the hotel is located is very desolate. This might be different if you are attending an event at the stadium, but during our stay, it was lonely out there.
It was comfortable and clean.
Stayed in June 2023
Reviewed: 6 August 2023
Zahida
United StatesThe phone in the room did not work & there are no ice machines. I asked for ice to be brought to my room abd 45mins pass where I had to call again to request it because they had forgot.
Stayed in August 2023
Reviewed: 5 August 2023
Ben
United StatesThe noise. The elevator ding was extremely loud and woke me a few times when the elevator came up. The AC made a huge chunk noise when it stopped and started. The shower head was eye level with me, meaning I had to bend to wash my head, I'm 5'8". Whomever they booked above me moved chairs around a ton and that was obnoxious. Finally, the cleaning staff just walked in my room on the second day. No knock or anything.
The view from the 24th floor was great. Room was clean. Tons of outlets for charging and lots of lighting. The beds were comfortable.
Stayed in August 2023
Reviewed: 11 July 2023
Richard
United StatesRoom was on 8th floor. Lots of outside street traffic noises.
No breakfast unfortunately, convenient parking garage.
Stayed in July 2023
Reviewed: 7 May 2023
Jamie
United StatesThe parking passes didn't work for us
Didn't know they had breakfast and would've liked to have that they should've told us. The parking was very hard the passes didn't work
Stayed in May 2023
Reviewed: 5 May 2023
Bianca
CanadaThe microwave was clean lol and they had no plates.
The location and the staff. It’s always easy with the staff
Stayed in May 2023
Reviewed: 25 April 2023
Casandra
United Stateswe arrived 10 mins before check in & were made to wait since it wasn’t check in ( I mean really ? mins before 3 pm ) . Their pool wasn’t open at all & no one at check in told us , the bar tender at the restaurant bar was rude and their elevators to the parking garage smelled like marijuana .
beds were comfortable & it was close to where we needed to be for our daughters dance competition
Stayed in April 2023
Reviewed: 24 April 2023
Ruby
CanadaThere were quite a few noisy guests coming and going after midnight that woke us up.
comfortable and cosy with helpful staff
Stayed in April 2023
Reviewed: 17 April 2023
Nicole
United StatesThe hotel policy was quiet hours between 9pm-7am and in the policy they welcome celebrations after 9pm to use the lobby area. However, the room next to us was extremely loud past midnight. And when we called the front desk to ask for assistance no one answered the phone.
The location was fantastic. Check in was flawless and the front desk was super kind and courteous when we checked in. The lobby bar was a great place to visit at the end of our day and Nicole, the bartender, was terrific. The room was comfortable and equipped with everything we needed for our weekend.
Stayed in April 2023
Reviewed: 16 April 2023
Fares
United StatesBreakfast was not included and it Was very basic. I would expect more from Hyatt
Stayed in April 2023
Reviewed: 13 April 2023
Hallberg
United StatesThe pool was closed Saturday night and I was unimpressed with the market items and price. There was a horrid smell Friday night outside the elevator on the 7th floor, luckily, we were able to close the door to the room and keep it in the hallway. The shower was great, until Sunday morning, then we didn't have hot water, not much anyway, cool shower.
Location and parking garage, staff were great, good price, clean white linens and good TV. Comfortable thermostat controls and heating.
Stayed in April 2023
Reviewed: 9 April 2023
Ramesh
CanadaIta says a non smoking facility and had continously smelling cigarettes and weed all around the floor even complained to the front desk.nothing happened no house keeping dust all around and no refills of even towels
Good location parking was good
Stayed in April 2023
Reviewed: 5 April 2023
Jean
United Statesdidn’t like that the bar closed early
the rooms were clean and comfortable
Stayed in April 2023
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