All was lovely.

Good sized room for New York. Great location. Lovely bar for a pre or post dinner drink. Helpful staff. Clean rooms.

Stayed in July 2023

The room AC wasn’t working the first night. It didn’t get fixed until the second day. So the first night was not comfortable.

Great location, the room was nice …

Stayed in June 2023

Modern and clean bathroom Excellent Location

Stayed in May 2023

The coffee machine didnt work, and we had another rooms coffee machine and tray outside in the hallway for 2 or 3 days.

Location, and service was great

Stayed in June 2023

the toiletries are from Byredo my fav parfumerie …..

Stayed in June 2023

Service at front office during check out.

Great location.

Stayed in June 2023

Bathtub water plug was loose and could not fill the tub.

location, nice rooms with bathtub

Stayed in June 2023

My in-room dining experience wasn't great. My hamburger (the actual patty) was charred and not seasoned well. The rest of the meal was prepared well. I expected more for $150 meal.

Stayed in June 2023

Service. Long queues at the Reception.

Good breakfast

Stayed in June 2023

I wish there was some flexibility of free breakfast or free parking. Also, wish check-in time was 12.00 noon instead of 3.00 pm. Lots of flights arrive in the morning and one needs to shower and rest before sightseeing.

Loved the cleanliness of the room. The staff was polite and helpful. The hotel is safe and feels like home. The room decor is worth the stay.

Stayed in April 2023

some of the staff were not friendly

the location,the rooms

Stayed in May 2023

The breakfast is good. The location is good too.

Stayed in May 2023

The cleaning staff opened the door of the room for us twice on the day of check out when we didn't have clothes, that's why I lowered the score, the rest was all good, thanks.

the breakfast was good the room was also comfortable

Stayed in May 2023

great location, nice room, very comfortable beds, good internet

Stayed in May 2023

Asked for wake up call on morning we checked out and did not receive.

Exceptional concierge! Brought a refrigerator to our room.

Stayed in May 2023

Upgrade was not offered

room was ok... did not try in-room dining. Our travel partner had a much better room for the same $$$. Had asked for a higher floor, and even though e we Ambassador partner, still got an inferior room

Stayed in May 2023

i think they should stop billing this hotel as luxury. it is not. it’s a typical new york hotel with uninspirin room decor and functionality.

location

Stayed in April 2023

All staff was very friendly. Rooms were very clean. I would definitely book again!

Stayed in April 2023

very clean , very friendly staff

Stayed in May 2023

Cost with no second bed to share with a friend.

Beautiful rooms. Compact and functional. friendly staff.

Stayed in February 2023

The price of drinks in the bar was extreme and the waiters very slow. Considering the guys earn a living from tips I would have expected to see them really going out of their way to serve us and others when it felt like they were just drifting along. It was circa $29 for 2 beers and that felt a bit heavy

We loved the hotel. From the warm greeting we received when we arrived to the beautiful reception decor. It had a real feeling of class about it. The room was very comfortable too and spotlessly clean. We found the location to be walking distance of so much that we wanted to see too

Stayed in April 2023

Staff could have been a bit more helpful and kind/nice at check-in. Concierge was very insightful, but staff at reception was not as friendly.

Spacious and clean rooms. Very well located hotel, close to Grand Central.

Stayed in April 2023

The pipes take a very long to get cold water from the tap, which resulted in us not having a cup of cold water as quickly as we would have liked.

I liked the friendliness of the workers.

Stayed in April 2023

nothing to mention

excellent location and clean

Stayed in April 2023

As I checked in, I was greeted by an employee who immediately made note of the fact I booked with a third party. She was a little aloof. Imagine my surprise when we entered our room to find only one queen bed. Of course, I went right back to the registration where the same employee informed me that “double classic” can mean anything. First of all, I know I selected a room (pictured) with two beds and my email from Booking.com, which I still had, reflected it. This employee’s attitude was palpably rude. What made it even worse was as she passed me on to her manager and I waited (for 25 minutes) I got to witness how she treated other customers checking in. The difference was remarkable. She was friendly and engaging with every other person checking in, in particular, those who were members of the loyalty program. I happen to also be an IHG loyalty member, though admittedly it is not the group I use most frequently. Thankfully, the manager of the property was gracious and realized the error was on their end. He was able to rectify the situation by providing us with two king rooms. As this employee’s treatment was a bit jarring, I did mention it to the manager. In addition, I acknowledged that this summer I will be traveling for close to five weeks nonstop. By her quick judgment, the employee snubbed someone who is a more avid traveler than most of the other people she greeted so cheerfully. The saving grace at this property was the manager’s willingness to right the wrong. This property is among many others that are the same caliber. My choice was intentional and I would offer they need to ensure all employees treat all guests kindly for me to book here again, whether I do it with Booking.com or not.

I picked this hotel based on its location. Another factor high on my list was that they offer a room with two beds. As I was traveling with my son, I only looked at properties that offered this as an option.

Stayed in April 2023