Exceptional in all regards

Stayed in May 2024

Their cafe - would choose another place for breakfast

Very nice. Location was excellent

Stayed in May 2024

Pool being by the highway intersection isn't appealing

Proximity to the town

Stayed in March 2024

Smoke detector in room has a bright flashing white light every few seconds. Irritating at night. Thermostat display goes from dim to bright every couple minutes. Irritating at night. Saturday morning about 9::00, no hot water in shower. Undersized water heater? Tried to use men's restroom near lobby, but both toilets were out of service. The complementary shuttle service is too limited. Rancho Mission Viejo Riding Park (3.0 miles away) is too far for the shuttle. Even The Coach House (1.8 miles away) is too far for the shuttle.

Great location. Helpful staff Comfortable and clean rooms.

Stayed in April 2024

Gorgeous property and conveniently located across the street from Mission San Juan Capistrano. Wish we had stayed here for more than one night!

Stayed in March 2024

Nothing

It was close to everything

Stayed in January 2024

Better in room service

The hotel has a gorgeous old school vibe

Stayed in November 2023

The paid wifi was confusing and seemed exorbitantly expensive. That, and the $35/day surcharge for food or drinks that is charged to you whether you eat or drink anything, seemed like cheap money grabs.

The hotel has a wonderful location. You can walk to the Mission (across the street) coffee shops, Mexican restaurants, etc. The hotel is spacious and the staff are incredibly friendly and helpful.

Stayed in December 2023

I have no suggestions. We enjoyed everything about the location. Our stay was ideal. We ran into a cart driver at the end of the day once who gave us a ride back, very gracious.

Breakfast service was exceptional. Choice of dining indoors or outdoors a plus. All staff attentive and friendly.

Stayed in November 2023

Water pressure issues & one night of water maintenance meant we had two nights where we couldn’t shower after a long hot day.

Loved the pool area and little cafe.

Stayed in September 2023

It was beautiful and clean. The staff, especially the valets were amazing!

Stayed in August 2023

This was a restful, beautifully designed hotel. Our family loved relaxing by the pool, strolling around the nearby town, and eating a delicious meal inside the on-site restaurant.

Stayed in June 2023

Can't think of one thing.

Lovely room, beautiful grounds in a central location yet private, excellent service, great food. Would return and recommend without hesitation.

Stayed in April 2023

price:)

clean comfortable well maintained. Architecture.

Stayed in April 2023

all perfect!

Stayed in March 2023

This hotel is a dreadful nickel and diming joint. When you arrive (and NOT before), you are told that your already quite high room rate is actually $25 more per day because … well just because they can. It is a “food and beverage allowance”, which you can use to buy stuff, but it doesn’t roll over and you don’t get it back if you don’t use it. I took two stars off of my rating because of this. It is shameful. I have an allergic reaction to hidden fees that big companies use to gouge you. If someone walked up to me on the streets of San Juan Capistrano during my stay and robbed me of $150, the cops would arrest him and he’d probably end up in jail. But when a hotel does it? Business as usual. That said, I still loved the place. It has many, many positives, and I absolutely would highly recommend it. Just be aware that the rate they list is not the rate you will be charged.

The location is fabulous if you have things to do in San Juan Capistrano, and since it’s close to the freeway, it’s also good if you are going outside of town. The hotel itself is delightful and the staff are wonderful, always friendly and helpful.

Stayed in December 2022

valet parking cost

everything!!!

Stayed in December 2022

na

beautiful accommodations-everything on point, friendly staff

Stayed in December 2022

The property description didn’t warn us that there’s s $45 per day valet fee to park your car there. This was upsetting to learn especially because there is free parking just a block or two away. It was also upsetting because the way they designed the hotel gives you a motel feeling if you get one of the ground rooms-/ which we did. Our window opened up to parked cars (presumably the valet cars) immediately outside our window so we kept the shades drawn the whole time. I think they are charging too much and the restaurant had good food but was over priced too.

This is beautiful new hotel with nice details, including a bar and restaurant on site. walking distance to the mission

Stayed in September 2022

so beautiful and clean

Stayed in October 2022

Clock was 2 hrs behind Please check all clocks :) Not enough hand soap. Soap tray is also recommended.

Stayed in August 2022

see above

everything except the small rooms only 1 chair 4 people

Stayed in July 2022

o

clean and nice

Stayed in June 2022

lovely

Stayed in June 2022