I was charged a cancelation fee that I thought was taken care of when I kept one of my days. I booked two days in advance then had a situation and canceled the next day. Anyways who ever I spoke to miss informed me or I didn’t understand.

I’m in law enforcement my wife is a military contractor so we needed the break

Stayed in March 2024

Shower had a constant drip

Over the stay was great! Restaurant were convenient !

Stayed in March 2024

Amount of staff/service at the pool was poor and the restaurant food choices was limited. There was no casual food choice for the families. Also the prices of the drinks/food for the stay was over priced.

room, pool, slides and property

Stayed in March 2024

One of my biggest pet peeves when I stay at a hotel (especially one I’m paying 700+ a night for) is when the bed is uncomfortable. We stayed here years ago and I don’t remember the beds being hard as rocks. We stayed for 3 nights and I woke up with a sore back every night, it was just terrible. We were there for our anniversary so this was a huge disappointment. I would definitely recommend the hotel switching out their mattresses because for the amount of money we spent per night for a king size suite. I was very disappointed and honestly feel we should be compensated a portion of our stay.

The resort has a lot of amenities and the best part was the spa, pool, the drinks and although a little pricey the food we had was good

Stayed in October 2023

The linens on the pull out couch were dirty and there was something "crusty" all over the blanket/bedspread. The TV in the room was horribly outdated an the picture quality was terrible (especially when watching sports). Also, the TV remote control did not work.

I realize it was a busy weekend at the resort so I appreciate that the resort was fully staffed. Even with all of the people and a fully committed hotel, the staff was very friendly and helpful!

Stayed in September 2023

Housekeeping - They did not make it to our room on one of the nights and after we contacted the front desk and requested towels to shower for the evening. Housekeeping did show up eventually at 9pm but my girls were already in bed,

Pool - Quality and taste of the food was very good. Service was very friendly Room Service - Took about an hour but very good Velocity - Happy with service and food,

Stayed in September 2023

I thought the rooms could use an update. The room was not very clean either. Dust all in the air return and hairs in the bathroom.

Staff was great! The pool/water park area is awesome! We had a great Summer finale before school started.

Stayed in August 2023

Drinks and food were pricy but it is a resort. Visitors were a bit testy-if you are on vacation, just slow down and relax. Sofa bed was dreadful, very uncomfortable, you could feel the springs on your back. Water park was a little overrated, costly when you look at the overall price for one night.

Loved the king-size bed, bathroom set up with separate tub and shower (great for the kids). Kids loved the water park. With my happy hour group, our waiter was awesome, he handled our group with finesse. (8-20-23, Claritycon)

Stayed in July 2023

There needs to be a section of rooms that are for older guests who cherish their rest at night. The children running up and down the halls screaming doesn’t make for an excellent experience.

Exceptionally friendly staff. Great service, excellent food and convenient services especially to the water park.

Stayed in August 2023

The room for the price was not great. The carpet was worn out, all the furniture (except the bed) was damaged in some way or another. There was a big chunk missing from from the desk and they colored it in with a marker. The coffee table that was on top of the ottoman was very abused and there was a weird stain on the front of the chair. The pillows were not comfortable. Room 4337 needs to be brought up to a $658 dollar room standard.

All the facilities except the room itself were wonderful. The restaurants and the spa with adult pool area were clean and beautiful. The service by every employee we interacted with was outstanding. The food was delicious but pricey.

Stayed in August 2023

Our room online looked like the queen sleeper sofa was in a separate room; like a suite. We were cramped in our room. The bathroom door didn’t lock so we had to prop something against the door and the shower door wouldn’t close all the way.

The breakfast buffet is outstanding!!! Don’t scrimp on that - it’s well worth the money!!!

Stayed in August 2023

on the weekend the waterpark is UNBELEIVEABLY crowded. I highly advise going here during the week and not on weekend. We came in on wednesday and left sunday, the weekend crowd was a massive difference. If you go on weekend and are wanting to do waterpark you must book cabana. The cabana will at least help with wait for food and drinks but you will still have massive lines and crowd in pool. We booked cabana and its definitely worth it.

So many activities for kids, they will never get bored and the water park is wonderful as well with so many slides and different pools. The grounds are great to just walk around as well.

Stayed in August 2023

Housekeeping didn’t show up to clean room until late in the day when we were back in room trying to get ready The spa pool service was very slow. Took 30 min to get our check. The staff were working hard but very understaffed

Golf was great Nice running path in area Food good

Stayed in July 2023

Ok

Good

Stayed in July 2023

My refrigerator had food still left in it and we found a swim suit on the side of one of our beds when we first arrived at our room.

Stayed here several times so I know what too expect. Customer service and food was great.

Stayed in July 2023

Wish there were more restaurant options however the food / restaurants that are onsite were great.

There is something for everyone.

Stayed in July 2023

Food options are limited and very pricey.

Extremely family friendly. Great for kids.

Stayed in July 2023

Bar service is way overpriced.

Breakfast buffet and pool amenities

Stayed in June 2023

Closet had a bad odor and beds were not comfortable.

Facility as a whole was very nice.

Stayed in June 2023

As with every other hotel, you can hear everything happening in the hallway and even when doors are closed slowly and quietly, they make a loud noise when closing. Price is overall a bit high.

About everything. It is perfect for family gatherings. Pool was great (lazy river a bit slow). Slides were great. Food a the golf club restaurant was very good. There was a Starbucks on site.

Stayed in May 2023

We didn't eat much at the resort because the children's options were about as much as adult options. When you have children who eat one bite of toast or 3 chicken nuggets, paying $20-$30 for buffet or lunch is way too much. The food was good that we did eat for adults though.

We loved having connected rooms!! We loved the pool area and slides! Everything was very clean! The rooms were clean and comfortable. The grounds were beautiful! Wish there was a play ground or something for days that it was too cool to swim.

Stayed in March 2023

The food here is just okay. There needs to be more wait staff at the pool, drink take forever to get and are usually watered down when they arrive.

Fun that is self contained. you don’t have to leave the property once there.

Stayed in March 2023

Staff could have been more friendly, food could be better, more activities catered to kids.

Food was okay. Staff was okay, some friendly, some acted like they were too good to be there. Seems to be catered more for adults that want to drink with their children, than the actual children. My boys loved the water park and slides….seems like they could add on more to the arcade area, offer a better variety of things for the kids (movie at night). Food was okay, for how much they charged.

Stayed in March 2023

all amenities weren’t open

great for kids

Stayed in January 2023