515 Mason Street, Union Square, San Francisco, CA 94102, United States
#114 of 221 hotels in San Francisco
Guests' ChoiceBased on 254 hotel reviews
8.0Cleanliness
8.6
Comfort
8.5
Location
8.8
Facilities
8.2
Staff
8.3
Value for money
7.6
Free WiFi
3.8
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End of dialog contentReviewed: 15 April 2024
Linda
United StatesVery expensive, especially for parking.
Checking in staff very accommodating. Bell hops, bar and restaurant staff friendly and great service. Hotel very clean. Great location.
Stayed in April 2024
Reviewed: 8 April 2024
Reba
United StatesThe shower was full of long hair.. I told the housekeeper the next morning and she cleaned it but still did not clean it entirely. Teh staff does not clean the room with any thought to organizing a vanity top .. there was no shower cap, and no replacement of cookies once eaten. the cleaning was made up of a made bed and replaced towels and tossing of garbage, in other words no greater detail to cleaning..
The room was a beautiful size room with all the right touches and furnishings, the bathroom was also beautifully designed as was the carpentry of drawers and closets.. there was plenty of space for everything. The arched window was a nice touch.
Stayed in April 2024
Reviewed: 28 February 2024
Wayne
New ZealandNothing. I was very good
Excellent location. It was easy to get to restaurants and other amenities
Stayed in February 2024
Reviewed: 22 December 2023
Fifi
France—-
👍
Stayed in December 2023
Reviewed: 27 October 2023
Hafizul
AustraliaFront lobby under renovation and was difficult for driving in and out and parking was difficult.
Location was perfect
Stayed in September 2023
Reviewed: 6 September 2023
Nihad
United Arab EmiratesMore food options … especially late night Crime seems to be high in the area and at night feels unsafe
The location is right in the middle of town and has easy access to all tourist spots….the valet service was excellent.
Stayed in August 2023
Reviewed: 8 July 2023
Raymond
United StatesTried to order breakfast up and they said it would be a 2 hour wait. No way that's sustainable.
Stayed in June 2023
Reviewed: 23 June 2023
James
United Arab EmiratesThe breakfast was amazing
Stayed in June 2023
Reviewed: 11 April 2023
Tatiana
Romaniafff frig in hotel si in restaurant
locatia
Stayed in March 2023
Reviewed: 3 March 2023
Min
Singaporeno
The room, location, and staff are friendly
Stayed in February 2023
Reviewed: 27 February 2023
Kelly
United StatesNo microwave. daily valet a little high
valet was prompt and it’s in the heart of everything
Stayed in February 2023
Reviewed: 12 January 2023
H
United Arab EmiratesI should spend $25 daily on options that are set by the hotel, room service for example (but not the laundry). If I don't order, Im charged that amount for the day
The room and bathroom was spacious. The staff were helpful. The rooms were clean daily.
Stayed in January 2023
Reviewed: 29 December 2022
Zoberman
United Statesdated room cramped for the money
location lobby
Stayed in November 2022
Reviewed: 26 December 2022
Maria
PhilippinesNice location and very accessible to tourist destinations
Stayed in December 2022
Reviewed: 19 December 2022
Manpreet
United Statesvalet was too expensive. Wi-Fi wasn’t free. no coffee in the room.
Stayed in December 2022
Reviewed: 21 November 2022
Cholthicha
Singaporeloud noises from construction overnight
convenient
Stayed in November 2022
Reviewed: 13 September 2022
Ana
United StatesI was quoted one price by booking.com and the hotel charged me a higher price.
Stayed in September 2022
Reviewed: 7 September 2022
Wiese
United StatesDestination charge of $25 was not clear when I book the room. We could not take advantage of the items included in the destination card. Waste of $25.
Room was super clean. Check in was really easy, especially important because we arrived in SF pretty early in the day.
Stayed in September 2022
Reviewed: 4 September 2022
Jussara
United StatesLarge room, clean and well located.
Stayed in September 2022
Reviewed: 3 September 2022
Sara
ChinaHad to wait a long long time for hot water to come out of the taps/shower. Hairdryers are screechy loud and cheap products... not to a highbrow business hotel standard. The $25 destination fee isn't necessary especially in the inflationary economy we have now. The "gratuities" offered to balance out don't meet that value (e.g. the complimentary dessert was same all 4 nights); the cable car tickets just one way; come on don't be so cheap! If you do even breakfast only one person can eat for the $25 food credit daily-- prices too high for the food items on offer. Finally, OMG please vaccum/mop the floors better in the gym. I used it for yoga and was having to clean the floor myself. Ugh.
The bathrooms are kitted out fabulously; like that toilet is in its own nook. Shower heads were lovely. the high table and stools in the room an interesting addition-- cool because you can stand and work instead of always sitting! Staff ESPECIALLY at the 1st floor front entrance were amazingly helpful... warm reception, great grins and always pointed me in the right direction (my iphone map was not always functional). Room service and maid service also very quick to provide a water boiler and extra bottles water and clean when we asked! Thank you to the staff.
Stayed in September 2022
Reviewed: 2 August 2022
Victor
United Statesmost hotels the WIFI is free i was charged 14.95 a day for this service .
Stayed in July 2022
Reviewed: 11 July 2022
Kurt
United StatesThe only issue that I had had nothing to do with the hotel. It's just a shame what San Francisco has turned into. It's no wonder that there were very few tourists.
Everything was good
Stayed in July 2022
Reviewed: 1 July 2022
Tracy
United KingdomReception staff were inefficient
fantastic location. comfortable bed. good view
Stayed in June 2022
Reviewed: 30 June 2022
Aditya
Indiaeverything
Stayed in June 2022
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