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Reviews of Knights Inn Payson 2 stars

101 West Phoenix Street, Payson, AZ 85541, United States

#31 of 31 hotels in Payson

Guests' Choice

Review score

Based on 100 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.4

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    6.0

  • Free WiFi

    4.2

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Showing 1 – 25

  • Reviewed: 19 February 2024

    7.0
    Very happy
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bed was nice & firm. Shower was good

    Stayed in February 2024

  • Reviewed: 2 February 2024

    5.0
    It was cheap but you get what you pay for the door looked like someone had broken through it. It was clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Location

    Price

    Stayed in January 2024

  • Reviewed: 11 January 2024

    7.0
    It was pleasant and I would stay here again.
    • Business trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night

    Upon arrival, the minifridge was not plugged in and thus not cold, and the heat was off and the room was quite cool and took nearly an hour to get to a reasonably warm temperature. A lamp in the room did not appear to be working. It would be nice if they added a suitcase stand and a nightlight.

    They had a very pleasant & helpful night receptionist. The room seemed clean. The water in the shower was plentiful and hot. The bed was comfortable. I felt safe & secure.

    Stayed in January 2024

  • Reviewed: 27 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night

    COFFEE IN THE ROOM, MORE SOAP & SHAMPOO

    LOCATION COOD. WHAT BREAKFAST ?

    Stayed in November 2023

  • Reviewed: 16 March 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night

    Room could have been cleaner. Motel had few guests so price was too high. No Bible in the room.

    Stayed in March 2023

  • Reviewed: 14 December 2022

    5.0
    It's below average but it wasn't bad. I'd stay again if I just wanted a good bed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Over priced no amenities. Not even a Continental breakfast. Like every other. Hotel ive ever stayed in.

    The staff was nice. Super soft bed.

    Stayed in December 2022

  • Reviewed: 21 September 2022

    6.0
    Very quite at night and morning good
    • Leisure trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Entrance

    Did eat there

    Stayed in September 2022

  • Reviewed: 12 July 2022

    7.0
    There was nothing special about the stay. Good location off of highway. Price was great.
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night

    Breakfast was not offered. The property was clean. The room was clean. Needed room for an over night rest stop. Staff was pleasent. Quiet

    Stayed in July 2022

  • Reviewed: 19 June 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night

    The room we stayed in smelled bad. It smelled like urine and was strong enough that one of us actually got woken up by the smell multiple times. Additionally, there was built-up dirt and grime along the baseboards. The bath mat was stained and discolored. There were stains and scratches on the bathtub and toilet seat.

    We appreciated being able to have our dog with us in the room, for a small fee. We also appreciated being able to easily confirm a pet-friendly room over the phone.

    Stayed in June 2022

  • Reviewed: 4 May 2022

    7.0
    Adequate
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pricey for bare bones lodging, dog across the hall barked a lot.

    Location

    Stayed in May 2022

  • Reviewed: 9 February 2022

    6.0
    Meh
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    How nosy the staff is. I don't think it's any of anyone's business if the address matches the area code to the phone number. Or why it doesn't match if not. You shouldn't have to explain your personal life just to check into a motel room.

    No breakfast but at least there was hot coffee

    Stayed in February 2022

  • Reviewed: 15 November 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds - Disability Access - Non-Smoking
    • Stayed 1 night

    room was smaller than expected, somewhat tight to move around in with 2 people

    Location convenient to places traveling to on our trip

    Stayed in November 2021

  • Reviewed: 19 September 2021

    5.0
    Would only stay here if it was the only option available
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Room hadn’t been vacuumed there was debris on the floor bathroom tub was slippery almost fell

    Location

    Stayed in September 2021

  • Reviewed: 9 September 2021

    7.0
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 15 June 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We got a queen room with 2 beds the room was so small there was hardly any were to walk. The air conditioning wasnt working well it felt like a heater in the room. Would never stay here again.

    Only good thing was that it was close to the casino.

    Stayed in May 2021

  • Reviewed: 15 June 2021

    6.0
    I got what I paid for. It was nice.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The dead bolt didn't work- it was always sticking out. We had to reach inside the door to keep it open to shut the door. We asked twice to have them fix it, but it didn't get fixed the two days we were there. The bathroom showed it's age.

    No breakfast, but did like that we had a fridge and microwave. The remote didn't work on the TV, but they came and fixed it right away.

    Stayed in June 2021

  • Reviewed: 14 April 2024

    3.0
    Not cheap anymore, at the very edge of the town. Motel is very dirty and suspect, room is dirty
    • Leisure trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night

    The room and motel was very dirty and old, and suspect

    Staff was friendly

    Stayed in April 2024

  • Reviewed: 15 January 2024

    10
    Our room was larger than picture.
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    We’ve stayed here before and we came back to stay again

    Stayed in January 2024

  • Reviewed: 27 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Having to make the staff having to work on Christmas Day

    We were able to get a room on Christmas Day and staff was more friendly and the room was cozy and warm with it being cold outside.

    Stayed in December 2023

  • Reviewed: 20 November 2023

    1.0
    Very frustrated
    • Leisure trip
    • Family with young children
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    booked on booking.com for one price and when I got to property I was charged more. Not for deposit, was told I had to pay more for the room and I did it because my daughter and I were tired. I will never stay at another Knights Inn. That's just bad business.

    There was nothing I liked about this hotel.

    Stayed in November 2023

  • Reviewed: 16 October 2023

    1.0
    Very poor
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Super, super dirty 🥴🤢

    Bad

    Stayed in October 2023

  • Reviewed: 20 September 2023

    4.0
    Would not stay again unless desperate
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Three Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Overpriced!!!! Drawers would not stay shut on dresser, beds were hard, sink did not drain properly. There were issues with toilet, would not flush or would bring waste back up until it randomly drained

    Location

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    In the bathroom doesn't have shampoo

    I like everything

    Stayed in September 2023

  • Reviewed: 31 July 2023

    1.0
    Worst hotel stay of my life.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Upon arrival, the parking lot is full of transients/homeless people. It’s 7:00 on a Friday night and a biker gang is having a party that lasted the entire weekend… to gain access to our room (adjacent building and 2nd floor) we are greated by 2 people sitting in the “common area” (old dirty park table), the gentleman has no shirt and no shoes or socks on. The female barely had him beat with cam only be described as a few filthy scrapes of what might have been a shirt at one time. The 1st word I hear from them is, I really hate them (N - word). Just to make sure the lady sitting 2 feet from him heard properly he raised his voice and said it again. As for the hotel itself. $311 for 2 nights is $300 too much for this dive. Room was dirty. There were unidentified stains on the sitting chairs, everything was dusty, shower looked as if someone had recently used it, oh yea, THE PLACE WAS FULL OF BUGS. DO NOT STAY HERE EVER. next time I’ll sleep in my truck before going to a place like this. Absolutely disgusting.

    There is nothing to like.

    Stayed in July 2023

Showing 1 – 25

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