5394 Willow Place, Verona, NY 13478, United States
#3 of 3 hotels in Verona
Guests' ChoiceBased on 609 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
9.0
Value for money
8.2
Free WiFi
7.0
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End of dialog contentReviewed: 26 March 2024
Crookston
United StatesTHE STAFF YOU WILL NOT FIND A PLACE WITH BETTER STAFF SO FRIENDLY AND ALWAYS GREETING YOU EVERYTIME THEY SEE YOU.
The place was clean but if you walk through the hotel you can see that they are not putting money back into the hotel the heater in our room did not work after the first night they said they would move us but i said just give us a space heater they did one of the windows in the hallway was falling a part the ceiling in the pool area was coming down. this was our 4th time in 6 years staying there don't know if I would go back BREAKFAST IS OK, OUR ROOM WAS CLEAN, FRIENDLY STAFF JUST REPAIR THE PLACE
Stayed in March 2024
Reviewed: 23 March 2024
Anita
United StatesNot much of a selection.
Stayed in February 2024
Reviewed: 20 March 2024
Aaron
United StatesThe place itself is nice and clean but slightly worn down in places. There was a black “office” chair in my room that was very gross and torn up in spots. It should have been thrown away long ago, not left in the room where I was charged $220 for a single night. Breakfast was ok, but fairly limited in offerings. Nonetheless they do try and it’s not bad.
Solid staff. John was great in particular. Friendly and professional. Great location super close to Turning Stone and they have the best free shuttle service which is beyond helpful and easy to use. Microwave and fridge in the room was wonderful. Friendly maid service.
Stayed in March 2024
Reviewed: 18 March 2024
Jessica
United StatesWish there were more breakfast options. It’s free but I wish there was more than cereal, yogurt, boiled eggs and bagels.
Close to the casino, the shuttle was always fast and ready when you wanted to go back and forth from the casino. Clean, very friendly and helpful staff. Definitely will stay again.
Stayed in March 2024
Reviewed: 15 March 2024
Jim
United StatesStaff could have been for inviting
Clean nice place
Stayed in March 2024
Reviewed: 12 March 2024
Amy
United StatesPeople around us were NOISY.
Close to Turning Stone, pretty good pricing for a nights stay, and the room was huge!
Stayed in March 2024
Reviewed: 3 March 2024
Tara
United StatesBathroom showers
Close to casino, clean
Stayed in March 2024
Reviewed: 25 February 2024
Renee
United StatesThe pool was closed
It was close to the casino and had a shuttle. The staff were great! It had a pool, hot tub and bar
Stayed in February 2024
Reviewed: 19 February 2024
Joe
United StatesA little mor variety for breakfast. eggs, bacon, sausage
Stayed in February 2024
Reviewed: 8 February 2024
Doreen
United StatesLighting too bright no dim night light. Spa bath only worked on one side it was a two person The reason we stayed at your hotel
Suite was spacious
Stayed in February 2024
Reviewed: 31 January 2024
Andre
Canadakfast was simple Coffee toast pancake a few fruit
Stayed in January 2024
Reviewed: 15 January 2024
Miller
United StatesI didn't like the fact that the bar closed at 8 pm. I also did not like the fact that it's winter time, and there were ants that crawled around in the pool area and in the bathroom in our room.
Loved the staff very helpful when we needed more towels and blankets. The breakfast was on spot.
Stayed in January 2024
Reviewed: 24 December 2023
Cynthia
United StatesPrices have steadily climbed up. Seniors have trouble affording many get aways. at the offered prices
Breakfast could be better regarding choices, i.e.some real scrambled eggs, and maybe muffins or donuts. Our handicapped accessible room was spacious, bed was comfortable. The parking lot, however, really needs repair........large potholes, and a lot of them!!
Stayed in November 2023
Reviewed: 18 December 2023
Elsa
United StatesWe don’t have anything negative to see about this hotel. We will probably return again soon.
Very friendly staff! Very nice, large room! Loved the bar area and breakfast nook.
Stayed in December 2023
Reviewed: 11 December 2023
Mary
United Statescourteous staff
Stayed in November 2023
Reviewed: 27 November 2023
Meikle
United StatesBathroom could use a new toilet seat. Shuttle van should be upgraded, although drivers were awesome.
Nice room, clean and comfortable. Loved that shuttle was available to casino. Staff very nice and accommodating.
Stayed in November 2023
Reviewed: 19 November 2023
Donohue
United StatesThe pool, I specifically picked this hotel for my daughter and I to swim.The pool area was cold,the pool itself was like ice water.What really upset me ,was seeing a little girl with hopes of swimming sitting and looking sad, because it was to cold.
Everything thing was clean.
Stayed in November 2023
Reviewed: 15 November 2023
Barbara
United StatesBreakfast wasn’t great
Close to casino
Stayed in November 2023
Reviewed: 14 November 2023
Andrew
United StatesLocation is a bit off the beaten path, service road access is broken paving as is the parking lot
Very nice inside, nice pool and hot tub
Stayed in November 2023
Reviewed: 14 November 2023
Elaine
United Statesnoisy heater in room...it rattled too much
clean
Stayed in November 2023
Reviewed: 12 November 2023
Kimberly
United StatesThe location of our room, but it was very minor.
I loved the 24 hour shuttle service to and from our hotel to the nearby casino.
Stayed in October 2023
Reviewed: 6 November 2023
Diane
United StatesThe bed was uncomfortable and made noice
Close to casino
Stayed in October 2023
Reviewed: 2 November 2023
Claude
United StatesPot holes at the end and beginning of the driveway.
Everyone was friendly and helpful.
Stayed in October 2023
Reviewed: 29 October 2023
Gary
United StatesThe breakfast was lacking the LaQuunta we stayed in Ohio had scrambled eggs sausage and biscuits and gravy here 2 hard boiled eggs in plastic on ice ugh Also the shower drained slow and no vent fan to pull humidity out from showers
The room was nice plenty of room Bed was okay Great shower pressure Comfortable
Stayed in October 2023
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