299 Madison Avenue, Murray Hill, New York, NY 10017, United States
#35 of 407 hotels in New York
Guests' ChoiceBased on 219 hotel reviews
8.8Cleanliness
9.3
Comfort
9.1
Location
9.6
Facilities
8.8
Staff
9.4
Value for money
8.2
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End of dialog contentReviewed: 30 April 2024
Anthony
United StatesMany of the perks previously there are gone. The wine and cheese in the late afternoon was nice. We recall more choices if only simple ones for breakfast. The onsite restaurant Madison &Vine is wildly inconsistent. My spouse had to send back her food twice on one occasion. We won’t dine there ever again.
We have stayed there several times and always found the staff pleasant and helpful. The location in midtown near Grand Central is a big plus. The rooms are clean and quiet. The rooftop bar is fun also.
Stayed in April 2024
Reviewed: 29 April 2024
Elise
ItalyNo coffee machine in the room, the bed was quite small for 2 people but understandable in a small room in the city centre, the bar and lounge were closed for private events for quite a few days of our trip. Rooms are quite old without power outlets near both sides of the bed.
Lovely boutique hotel in a great location for sightseeing and generally having good accessibility to all neighbourhoods we wanted to visit via Grand Central. Comfortable rooms given the location. The lounge was a great space to spend time in given the rooms were small, the tea, coffee and snacks and quiet space was a great additional space to be able to use. Friendly and helpful staff as well and good housekeeping.
Stayed in April 2024
Reviewed: 28 April 2024
Louise
United KingdomNothing.
Faultless - wonderful staff, large, comfortable room, wonderful facilities. We were very upset to have to leave!
Stayed in April 2024
Reviewed: 26 April 2024
Hurwitz
IsraelThe room was sometimes cold. I couldn't adjust the temperature.
Stayed in April 2024
Reviewed: 23 April 2024
Ian
United KingdomWe were given a petite room which was far too small and not suitable for a couple. The room was only really big enough for a single occupant. There was very little storage room so we both felt really cramped. We had stayed at the hotel a few years ago and were given a larger room so I hadn’t realised that I could be allocated such a small room. I will definitely ask for a larger room when I come back, which I will!
Beautiful hotel and very well maintained.
Stayed in April 2024
Reviewed: 15 April 2024
Ian
United KingdomBathroom a little tired but room and hotel still excellent
Great location - really helpful staff
Stayed in April 2024
Reviewed: 13 April 2024
Suzanne
United StatesHonestly, the pillows were terrible. Everything else was wonderful, especially the staff. The doorman remembered my name every time, which I’m not used to!
LOVE the careful attention to detail on the library theme. AND the free books!!!!
Stayed in March 2024
Reviewed: 3 April 2024
Timothy
United StatesThe shabby elevators.
The EXCELLENT staff.
Stayed in March 2024
Reviewed: 13 March 2024
Dana
United StatesCozy hotel, friendly staff
Stayed in March 2024
Reviewed: 7 March 2024
Sara
United StatesThe beds were not comfortable. And the air conditioning was not available to be put on, in the month of December. They suggested opening a window, but then unfortunately when we returned there were lots of bugs and mosquitos in the room.
The staff was extremely friendly and loved the location!
Stayed in December 2023
Reviewed: 7 March 2024
Ray
United StatesNOTHING!
Everything,5stars,period.
Stayed in March 2024
Reviewed: 2 March 2024
Graham
United KingdomGreat location
Great service
Stayed in February 2024
Reviewed: 25 December 2023
Julie
United StatesOn site restaurants had limited to no options for gluten free, organic.
Boutique hotel with great amenities. Excellent staff. Junior suite was so nice and clean. Loved that each floor had a different theme.
Stayed in December 2023
Reviewed: 4 December 2023
Patricia
United StatesRoom too hot
Stayed in November 2023
Reviewed: 3 December 2023
Sarah
United Stateseverything was exceptional. no complaints
amazing location, 24/7 tea and coffee lounge, very clean, WONDERFUL and very helpful staff. amazing experience! Very clean room, great service
Stayed in December 2023
Reviewed: 17 November 2023
Jeanne
United StatesHad forgotten brush. Needed at least a small travel comb. But you don’t provide.
Staff was terrific, very helpful
Stayed in November 2023
Reviewed: 4 November 2023
Miriam
GermanyLibrary Hotel is conveniently located between Bryant Park and Grand Central Station (both are just a few minutes walk away), and thus close to two subway stations as well as two of the three Coach USA bus stations connecting Manhattan with Newark Airport. It‘s a long, narrow historic building with a total of 13 stories, and a beautiful facade with art deco elements. Despite the great location in Midtown, the hotel was conveniently quiet - we stayed on the 12th floor, lower floor levels might be more impacted by traffic noise. The hotel is themed around books and libraries, also the hotel rooms (ours contained books on Asian religions). On the 1st floor, the reception is on the right and the restaurant on the left. On the 2nd floor, a lovely reading room can be used as guest lobby. Coffee, tea, soft drinks, granola bars and fresh fruit are available free of charge 24/7, which is a very nice touch. On the top floor (which is actually the 13th floor yet labeled as 14th floor as 13 is an unlucky number), a rooftop bar provides stunning views of the nearby buildings - drinks are served from 4pm, but the rooftop terrace is accessible 24/7. Our deluxe room was on the 12th floor and came with a comfy queen-sized bed, an en-suite bathroom with a bathtub that also served as a shower, toiletries (shampoo, conditioner, shower gel, body lotion) in small bottles (that were refilled daily), and bathrobes. The window could be opened, which we appreciated, but the room also had an A/C. Despite the window, the room was rather dark, which we did not mind at all. Apart from the convenient location, we liked the reading room and rooftop bar most. The hotel has many nice little touches, staff was very friendly, and our room well kept.
Stayed in October 2023
Reviewed: 31 October 2023
Michael
United StatesCan't think of anything at the moment.
My cousin and his wife were on the 7th floor and it was the first time I met her and I haven't seen my cousin in 30+ years. I was wondering if you had a senior citizens discount?
Stayed in October 2023
Reviewed: 23 October 2023
Belinda
United KingdomVery convenient. Small hotel. Reception friendly and helpful. No room service but a floor with milk, soft drinks, tea coffee water, fruit and snacks available and a great roof terrace bar
Stayed in October 2023
Reviewed: 23 October 2023
Barbara
United Statesprice
decor, lounge area and helpful staff
Stayed in October 2023
Reviewed: 16 October 2023
Matias
United StatesRoom electrical. Lamp switches were worn out for example
Rooftop bar
Stayed in October 2023
Reviewed: 3 October 2023
Carlson
United StatesNexrt time I'll request two windows. With only one, my room was dark.
Reception staff were wonderful - they even remembered my name.
Stayed in October 2023
Reviewed: 27 August 2023
Jerome
United StatesNothing. We liked everything, especially the unique literary theme of each floor
The rooftop bar and 2nd floor sitting room / reading room are excellent. The location is excellent. The room is a little small however that is a minor point.
Stayed in August 2023
Reviewed: 12 August 2023
Maureenoharaure
United Statesconstruction noise 2 nights out of 4
staff
Stayed in August 2023
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