Reviews of San Francisco Marriott Marquis Union Square 4 stars
780 Mission Street, Union Square, San Francisco, CA 94103, United States
#220 of 220 hotels in San Francisco
Guests' ChoiceReview score
Based on 1513 hotel reviews
Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.0
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Facilities
8.6
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Staff
8.7
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Value for money
7.9
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Reviewed: 7 September 2022
Liz
United States54 reviews6 helpful votes“Great location, spacious rooms and view”Waiting time in line to get room keys. My room was not ready at 4 p.m. as promised. They upgraded us to a better room.
Valet parking, room size, view, spacious bathroom
Stayed in September 2022
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Reviewed: 6 September 2022
Shaka_laka
United Kingdom9 reviews2 helpful votes“Good, but beware of the small print”Bfast options only come as 2 adults with 'included' bfast, even though there was 3 of us, which is extremely misleading, meaning we had to pay an additional $35 per day.
It was a nice place, friendly staff.
Stayed in September 2022
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Reviewed: 6 September 2022
Edith
United States2 reviews“excellent”I didn’t like the fact they didn’t have spa
everything, the rooftop
Stayed in September 2022
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Reviewed: 5 September 2022
Raouf
France21 reviews2 helpful votes“well located”no water no slippers the windows were disgusting
staff super helpful and well located
Stayed in September 2022
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Reviewed: 4 September 2022
Antonette
United States1 review“Good stay”Everything around here closed early so really did not get a chance to enjoy shopping
Great location Staff named Alfonso was extremely friendly and helpful
Stayed in September 2022
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Reviewed: 3 September 2022
Suzanna
Singapore2 reviewsSuperbspacious and clean room. hertz office is at the hotel level 2, so very convenient for ppl who want to rent car. location is excellent, near to everything. we really like the stay.
Stayed in August 2022
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Reviewed: 29 August 2022
Christopher
United Kingdom18 reviews1 helpful voteVery goodPrice of drinks
Fabulous room and location
Stayed in August 2022
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Reviewed: 27 August 2022
Stephanie
United States3 reviewsThis review has been hidden because it doesn't meet our guidelines.
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Reviewed: 26 August 2022
Ana
Spain19 reviews4 helpful votes“excellent location”room smaller than expected for 4 adults
location was great cleaned rooms
Stayed in August 2022
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Reviewed: 25 August 2022
Bostock
United Kingdom10 reviews“relaxed in San Fran at the Marriott Marquis”well kept , very clean and great location
Stayed in August 2022
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Reviewed: 21 August 2022
Catalin
United Kingdom43 reviews4 helpful votes“Central location, expensive WiFi”As many others said, paying for WiFi these days is pretty unusual. That’s a common thing to be included (like toiletries). Beware that if you book a family room with breakfast included, only two adults are covered, the rest have to pay $35 per day (we missed this in the small print). A helpful manager eventually gave us a half-price deal but to be honest, $35 per person for breakfast is not worth it, the buffet is not too varied (you get bored after a couple of days).
Comfortable and clean rooms, central location
Stayed in July 2022
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Reviewed: 21 August 2022
Raquel
Spain28 reviews4 helpful votes“good hotel in great location”Long queues to check in and check out
Good location, excellent breakfast
Stayed in August 2022
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Reviewed: 20 August 2022
Linda
United States25 reviews4 helpful votesSuperbI failed to notice there is limited parking available. We arrived in the evening and their parking was full. It worked out well in the end because the city garage is across the street and it was half the cost for 24 hours.
Very nice hotel in a good location. The room was clean and large. Beds were comfortable. Quality bedding linens. The brunch was great. But if you have more than 2 adults they charge for the extra brunches.
Stayed in June 2022
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Reviewed: 19 August 2022
David
United Kingdom7 reviews“Fantastic service from start to finish”nothing
Super helpful staff. great views. modern clean rooms
Stayed in August 2022
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Reviewed: 14 August 2022
Hugo
Belgium18 reviews1 helpful vote“expensive but nice location”we booked a room with view of the city, but it was more the view of the back of the buildings
location, nice rooms
Stayed in August 2022
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Reviewed: 14 August 2022
Eleanor
United Kingdom19 reviews“Excellent hotel for central San Fransisco stay”Nothing negative to say about this hotel
Good location near Bart/cable car shops etc
Stayed in August 2022
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Reviewed: 14 August 2022
Marilou
United States3 reviews“beside the drainage issue everything was good.”the tub and the sink in the bathroom. drainage issues
location
Stayed in August 2022
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Reviewed: 13 August 2022
Linda
United States7 reviews“Overall, very nice hotel and comfortable updated room. Parking the was only reason stay wasn’t stress free.”Getting into the area to valet park was impossible. The line wrapped down the block and was hard to get to the end. we gave up and parked across the street in parking structure.
beautiful lobby area, very nice room, good location, awesome bar on top floor
Stayed in July 2022
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Reviewed: 12 August 2022
Sarojini
United States7 reviewsGoodThey gave us lower grade rooms
Restaurants
Stayed in July 2022
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Reviewed: 11 August 2022
Joy
United States7 reviewsGoodstaff sometimes rude
good location
Stayed in August 2022
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Reviewed: 11 August 2022
Thomas
Germany36 reviews5 helpful votes“Great business hotel that works for families as well when discovering San Francisco.”Price of the breakfast is too high for a family. The hotel should think about offers and packages for families during vacation season rather than business travellers probably on company‘s expenses. Same for valet parking (approx. 79 USD/overnight). It you do not wish to apply to Marriott‘s membership programme, internet is not free of charge, which is - according to my opinion - not really acceptable nowadays.
Proximity to the Union Station allows easy access to discover the city. Large rooms properly equipped with everything what you need during your stay. Professional and friendly staff.
Stayed in August 2022
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Reviewed: 9 August 2022
Marius
United Kingdom24 reviews16 helpful votes“A nice hotel but if you want to feel valued as a customer do not go there”I booke a room with a view but had to give up the view to have rooms together very crowded breakfast room - long queues Being overcharged at check in (by "mistake") Parking 95 USD per night rude valet may add some more
Room very nice decorated, good A/C
Stayed in August 2022
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Reviewed: 8 August 2022
Nasrin
United States28 reviews1 helpful voteGoodparking was a disaster! staff were rude and not helpful at all
Stayed in July 2022
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Reviewed: 8 August 2022
Coskun
Turkey3 reviewsVery goodBreakfast and location of the hotel were perfect. Especially we would like to thank you very much to bell captain Mr. Ilando for helping us find our lost belongings. Mariott Marquis is very lucky to have this stuff.
Stayed in August 2022
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Reviewed: 2 August 2022
Elivassileva
Bulgaria71 reviews46 helpful votesGoodThe breakfast needs to be better with more choises, and to have chocolate for the waffles. One of the days our room was not cleaned. We have been put in a connected room, so unfortunately in the other room was a crying child, so we could rest almost whole night. 😢
The location is great for tourists
Stayed in August 2022
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