84 Grove Street, Massena, NY 13662, United States
#3 of 5 hotels in Massena
Guests' ChoiceBased on 146 hotel reviews
7.7Cleanliness
8.3
Comfort
8.2
Location
8.3
Facilities
7.8
Staff
8.7
Value for money
7.9
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 November 2023
Sharon
United StatesPillows were awful
Inexpensive
Stayed in November 2023
Reviewed: 23 October 2023
Sharon
United StatesNo breakfast available
Stayed in October 2023
Reviewed: 13 September 2023
Christine
CanadaA little noisy from nearby traffic but it didn't last long.
Great location. Staff is very friendly and welcoming. Fast wifi.
Stayed in September 2023
Reviewed: 29 August 2023
Javier
United StatesNA
What Breakfast????
Stayed in August 2023
Reviewed: 22 August 2023
Jelko
CanadaBreakfast. There really wasn't any availa.ble
Location was good, room and beds very nice, room was upgraded on the spot, without extra costs.
Stayed in July 2023
Reviewed: 8 July 2023
Liem
United StatesBooked 2 beds, showing 1 bed.
Stayed in July 2023
Reviewed: 26 June 2023
Margaret
United StatesDid not eat breakfast
Stayed in June 2023
Reviewed: 26 June 2023
Manda
United Statesbathroom needed to be fixed(moldy caulking on the tub handles) and cleaned better(feces in between toilet and tub)
landscaping
Stayed in June 2023
Reviewed: 10 June 2023
Nelson
United StatesNewly renovated. Staff was very friendly.
Stayed in June 2023
Reviewed: 31 May 2023
Gunter
United Statesno breakfast, but 1/2 mile from a Tim Horton, i believe there is no elevator to the second and third floor,
well appointed sensible accommodation
Stayed in May 2023
Reviewed: 29 May 2023
Judith
United StatesFaucet in shower was falling off
Bed was comfortable
Stayed in May 2023
Reviewed: 15 May 2023
Colin
United StatesRan into a slight plumbing issue and ended up having to move to another room.
Friendly staff, comfortable room, convenient location, fast wifi – a pleasant stay all around!
Stayed in May 2023
Reviewed: 12 September 2022
Megan
United StatesThe price was high for a small town
Hotel was clean
Stayed in September 2022
Reviewed: 11 September 2022
Toshie
United StatesClean.
Stayed in September 2022
Reviewed: 21 July 2022
Robert
United StatesParking was difficult
LocationConvenient
Stayed in July 2022
Reviewed: 27 June 2022
Kelley
CanadaThe rooms are VERY small and the WI FI was horrible.
The most important cleanliness! The staff were both friendly and helpful.
Stayed in June 2022
Reviewed: 13 June 2022
Alan
United StatesWish there was breakfast
Nice clean rooms
Stayed in June 2022
Reviewed: 6 June 2022
Tina
United StatesHand rails were off to second floor for repair. My 76 year old father needed them for safety and balance. Turned on ac/heating unit turned back off immediately. It smelled horrible. Room next door smelled like someone smoking weed. Could smell in hallway but luckily not in our room.
Everything clean and comfortable.
Stayed in June 2022
Reviewed: 4 June 2022
Lorraine
CanadaService
Stayed in June 2022
Reviewed: 31 May 2022
Glenn
Canadarenovations completed
Pleasant arrival and easy check-in
Stayed in May 2022
Reviewed: 9 March 2022
Kailah
United Statesthe bed sheets were kinda dirty, I was scared something small was a bed bug that I had smushed when I touched it, but really it was a couple crumbs of chocolate. there was also a light white stain on one of the top covers. we got to our room late at 11pm so my babies were super tired and we were more relieved to be out of the car, was too tired to ask for different sheets.
I loved the location, everything that I needed was right around the corner at any store.
Stayed in March 2022
Reviewed: 11 February 2022
Kelly
United Statesnothing
everything
Stayed in November 2021
Reviewed: 17 January 2022
Brenda
United States.
.
Stayed in January 2022
Reviewed: 29 November 2021
Jennifer
United StatesCold floors.
They accommodated me to the exit..perfect for my toddler and I to bring things to our room.
Stayed in November 2021
Chicago, USA
Perissa, Greece
Torre del Lago Puccini, Italy
Babina, Croatia
Magong, Taiwan
Novales, Spain
Saint Petersburg, Russia
Purbach am Neusiedlersee, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content