665 Bush Street, Union Square, San Francisco, CA 94108, United States
#14 of 220 hotels in San Francisco
Guests' ChoiceBased on 862 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
8.8
Staff
9.3
Value for money
8.7
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Nimisha
IndiaVery neat and clean.Also near to union square,hop n hop off ,cable car ,street car .All luxury stores nearby
Stayed in April 2024
Reviewed: 30 April 2024
Fabio
Italynothing special
Nice location close to the main transport infratsructures downtown. Spacious room and bed. Very nice bathroom.
Stayed in April 2024
Reviewed: 30 April 2024
Lynnette
New ZealandClean, comfortable and nice staff
Close to stores, Union Square and able to walk to Fisherman’s Wharf if you are fit as steep hills
Stayed in April 2024
Reviewed: 29 April 2024
Riva
United StatesLack of soft drink machine and self service laundry. Also when toilet overflowed the staff person who came with plunger didn’t know what he was doing and failed to properly clean the floor with toilet water. I washed the floor with wet towel and dried it. Also before coming I spoke with someone on the premises who assured me the room windows opened but then i discovered they didn’t. I was told that they don’t open for safety reasons but I was still given misinformation.
Excellent location, big room, comfortable bed, clean and quiet.
Stayed in April 2024
Reviewed: 26 April 2024
Nikolay
ItalyOf course you can find more modern and luxurious hotel but you have to pay a lot more!
I searched a lot of hotels in San Francisco for my first visit of the USA. I've choose this hotel because of the position (super safe also at night!), the cable car just a few metres from the hotel and the price! For the price it exceed my expectation!!! Staff was super friendly and nice too, so thanks a lot!
Stayed in April 2024
Reviewed: 26 April 2024
Andrea
United StatesNone
Location!!! And very comfortable room
Stayed in April 2024
Reviewed: 25 April 2024
Stratos
GreeceThe Bathroom needs some renovation , specially the bath as it the old one.
Hotel is in excellent location to go around SF. Room was so big and comfortable and we really loved the bed. Staff was pleasant and helpful in anything we asked for.
Stayed in April 2024
Reviewed: 25 April 2024
Wayne
AustraliaRoom was better than expected.
Stayed in April 2024
Reviewed: 25 April 2024
Stephen
United StatesLocation above Union Square is hard to walk to.
Stayed in April 2024
Reviewed: 23 April 2024
Luís
PortugalThe bed is very confortable. The hotel is silent. I slept very well in this hotel. The employees where very nice. Location os ok, close to Union Square.
Stayed in April 2024
Reviewed: 17 April 2024
Miriam
GermanyThe hotel is super located. Right next to the cable car and close by Chinatown. The personnel were very friendly and helpful with suggestions.
Stayed in April 2024
Reviewed: 13 April 2024
Katherine
CanadaNothing
All staff were pleasant and respectful and appeared to enjoy what they were doing. The availability of filtered water for making coffee and filling water bottles. The beautiful sunshine yellow is so welcoming ☀️
Stayed in April 2024
Reviewed: 11 April 2024
Manuel
FranceVery good location, staff very friendly and professional, really nice and huge room with a lovely bathroom, all equipment functional. We enjoyed our stay!
Stayed in April 2024
Reviewed: 11 April 2024
Rodney
CanadaLovely staff. Clean comfortable rooms
Stayed in April 2024
Reviewed: 11 April 2024
Eunjeong
South KoreaNothing
Everything is in the right order. A spacious and featured room, the central location for easy access to key tourist attractions, and efficient customer services. I also liked the eco-friendly policy of the hotel providing water stations rather than plastic water bottles.
Stayed in April 2024
Reviewed: 9 April 2024
Dwivedi
United StatesPerfect location.. 2 blocks from Chinatown! Walkable to a bunch of places. Very comfortable beds.
Stayed in April 2024
Reviewed: 6 April 2024
Lisa
AustraliaGreat location. Close to the tourist attractions and easy to get around San Fran. Beds weee comfortable
Stayed in April 2024
Reviewed: 4 April 2024
Julie
United KingdomJust a fantastic hotel to make your base in San Fran - lovely and clean, super central, lots of space and helpful and friendly staff. Highly recommend it!
Stayed in March 2024
Reviewed: 4 April 2024
Dhanush
United StatesFriendly staff and great room service.
Stayed in March 2024
Reviewed: 2 April 2024
Bronagh
United KingdomNothing to dislike in this hotel.
Beautiful rooms, clean and spacious, lovely decor. Staff were excellent. Breakfast was just fab. Perfect location just on cable car stop and near china town and shops. Loved it, absolutely super value for money. Thoroughly recommend.
Stayed in April 2024
Reviewed: 2 April 2024
Sergi
Spaintwo blocks from Union Sq and a cable car stop at the door. 1 minute walking from Chinatown. Can't beat the location. Service 10/10.
Stayed in April 2024
Reviewed: 31 March 2024
Adam
AustraliaTv wasn't very user friendly.
Location, cleanliness, staff friendliness, bed comfort, breakfast was nice.
Stayed in March 2024
Reviewed: 30 March 2024
Ove
NorwayA bit impersonal. Desk front could be more helpful.
Great big rooms without noise of traffic, and very good location. Breakfast was good, served by a cute and helpful lady.
Stayed in March 2024
Reviewed: 26 March 2024
Michaels
IsraelThe bed was a bit soft for me.
The location is great and the staff was lovely and very helpful (especially Ridhi). Within walking distance from most attractions.
Stayed in March 2024
Bad Lippspringe, Germany
Cour-sur-Loire, France
Finkenberg, Austria
Novi Sad, Serbia
Vöcklabruck, Austria
Madrid, Spain
Crescent Beach, St Vincent & Grenadines
Kyiv, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content