needs updating , outlets and lamps were broken

room overlooking the water

Stayed in June 2023

old dated scary area club level not open breakfast selections limited front desk rude internet did not work

cleanliness

Stayed in May 2023

Breakfast although free was not in my mind to an acceptable standard. Boiled eggs one day ( nothing to go with them) starchy, “ beige” food. Bread, bagels, pancakes. One day no water as only one water dispenser bottle supplied at breakfast and that had run out by 9am. Chaotic queues for the toaster and many items at breakfast ran out quickly and did not appear to be replenished. Chairs In breakfast room need repairing or replaced. Had to ask for tea and coffee making facilities for my room which I would’ve expected to be in the room automatically. For a club level room which we booked I expected that to be standard. They did provide an amenity box ( saucepans, frying pan, paper plates, plastic knives and forks, washing up liquid and scourer) to use in our mini kitchen. Nice to have a small hob fridge and microwave. Our safe didn’t work, but that was remedied fairly quickly. We had no Wi-Fi and no TV for more than a day, which was frustrating at the least. Looking at other reviews of this hotel, it appears this is a regular occurrence.

Location on I drive good. Close to many bars and restaurants. Club level sky bar was great , staff there were lovely, wine & beer included and the pizza supplied between 5 pm and 6.30pm was delicious. Pool and spa looked good although we didn’t use them. Saw a rocket launch from the sky bar one evening. The North Tower I am led to believe is far superior to the south tower and I’ve heard many complaints about the south tower although I didn’t investigate.

Stayed in May 2023

Location, breakfast, room, service

Stayed in April 2023

The room has old furniture (South Tower). The light of the bathroom was blinking. Wi-Fi service is not good. We couldn't use the pool on top roof because is only exclusive to Suites rooms?! All pool should be accessible to all guests.

Location is excellent everything is close, parks, ( Universal Studios) 5 minutes drive, and stores. Staff was friendly and welcoming. Breakfast is good! I like that the elevators and doors have a key to enter into the building is all about been safe. Thank you!

Stayed in May 2023

The pool closes too early. The ice machine was not working in the south tower

Cleanliness. For the most part, the staff were friendly

Stayed in May 2023

I saw pictures before booking which was showing a suite room pictures and written standard room but once i reached the room was given a standard room which is in a separate old building and structure totally different but for suite room they are asking more $25 for each day

Stayed in May 2023

I book the room and they sent us to another building with outside entrance I booked an hotel not a motel. they charged me $275 more to stay at hotel

very clean

Stayed in March 2023

The location is very convenient

Stayed in April 2023

the keycards made life hell here. they continuously would stop working and you needed it to get into the building and even for your room lights

the property was well planned and the location was great

Stayed in March 2023

Location was good

Stayed in April 2023

Small TV and bad connection

View

Stayed in April 2023

A lot of noise from a argument in adjacent room, also not much or good choice in continental breakfast

Hotel staff were courteous, and the view was okay

Stayed in March 2023

The pillows were small and lumpy. The process for booking the shuttle to the theme parks could have been simplified, and we felt the shuttle should have been earlier to get the most out of the parks. It would have been nice to have proper crockery and cutlery during breakfast.

It was convenient to the buses and shops on International Drive. It offered a free shuttle to the theme parks. It provided breakfast each morning. It was good to have a microwave in the room to reheat leftovers.

Stayed in April 2023

parking and wi-fi very bad

calm

Stayed in April 2023

Its difficult to find parking the food was really poor no to many options to choose The wi fi never worked it in my room The room key wasn't working well

Its good location close by the Parks Nice view from my room

Stayed in April 2023

Well, sadly, our room had a musty oder. The electronics "TV'S are older didn't have good reception was poor. The shower handle came off. I think they can do a better job of maintaining the facility.

The location of the site was very convenient. It was central to everything that was nice.

Stayed in April 2023

the parking and the bed was not comfortable

clean nice staff nice view

Stayed in April 2023

our room wasn’t clean very. there was hair all over the bathroom shower and floor. Alonso the beds are very small.

Stayed in April 2023

ants in the bathroom

nice location

Stayed in March 2023

beds were comfy

ok very dated

Stayed in March 2023

More options during breakfast, even if we have to pay extra.

Nice and quiet are of the City.

Stayed in February 2023

I think for your resort it would be a large improvement for a small investment. Side note, at least in my room the toilet should be modernized it felt like something from a motel.

everything was fair , nothing was bad , but nothing was great. The breakfast could be greatly improved with scrambled eggs and some type of protein ,like ham or sausage, and that probably would have made me feel better about the stay.

Stayed in March 2023

Not enough parking

Breakfast was basic and cheap

Stayed in March 2023

Personnel at breakfast room rude and unhelpful. When asked to refill the empty container, they were telling us from 30 minutes till it close that they were not refilling it! The breakfast menu was very minimal and getting it in line difficult sometimes!! Too crowded and not enough space. Need definite improvement in setting food around the room to minimize crazy line up!! Rugs in the room dirty and need to be removed! Wifi very low and no smart tv. Big improvement needed in that area.

The location of the hotel is good, the personnel were helpful and friendly except at the breakfast suite. Bed comfortable and room was clean.

Stayed in March 2023