The welcome gift in the fridge was lovely, but I don't drink and can't eat cheese. Maybe consider having a few options to offer.

Lovely, comfortable room. Roomy kitchen area with nice sized fridge. Comfy bed and sitting space.The spa tub was awesome! We ate in the wonderful restaurant twice for breakfast (beautiful complimentary meal- our best ever!) and for a dinner. Many yummy food choices and they were able to accommodate my food sensitivities! And the staff was attentive and very friendly. And the location is stellar. Seeing and hearing the roaring waters as you exit the front was awesome. Oh, and loved our own private entrance from the parking lot. We heard not another soul!

Stayed in November 2023

The privacy of our room was great and the location to the falls was the best in town. The city of Niagara seems dirty and run down but the location of the Red Coach kept that scenery behind us, only having to see the town if we walked in the opposite direction from the falls. We had wonderful access to the falls and Island since the Red Coach is centrally located a short distance to many of the Falls access points. We could see the Niagra river from our rooms window. The facilities were private and not set up like a traditional Hotel, which we actually enjoyed. This will be our go-to spot for any future trips.

Stayed in September 2023

A bit shabby chic in places but didn't detract.

Fabulous location on the edge of the State Park with the Falls rapids visible from the restaurant window. Nice & quiet rooms. Great staff. Prefer the US side of the Niagara Falls than the gawdy Canadian side. Easy to cross to Canada to get a different perspective of the views.

Stayed in October 2023

The restaurant (evening) was a bit odd, turning people away when tables were free. Food was ok quality but overpriced. Staff a bit distracted with other things. We knew we were on a higher floor and there was no lift but nobody offered to help with our luggage.

Location is great, our room (Nottingham) was amazing. I wish we had stayed longer. Clean, spacious, well equipped and comfy. Nice breakfast. Reception staff friendly.

Stayed in October 2023

The accessibility and unclear signs for parking and getting to our room.

The room was amazing! Bed comfortable and pillows perfect. We stayed in the Oxford Suite which was very spacious and perfect for seeing and doing things in and around Niagara Falls on the US side.

Stayed in October 2023

No elevators.

Location to all the attractions is perfect. Everything had a nostalgic feel to it. With just the right amount of modern amenities. Had on-site parking for all guest!

Stayed in September 2023

carpets in rooms need to be cleaned

location and its old charm

Stayed in September 2023

Poor lighting in room, a couple bugs appearing by floor moulding.

Great location, great service, luxurious room.

Stayed in August 2023

Needs some refreshing and deeper cleaning. Sometimes slow food service but know you were understaffed

Location is amazing and enjoyed the Old World charm. Food was great and friendly service.

Stayed in August 2023

Might be because they were too busy, so server can hardly give us enough attention, but its understandable. Price is a bit over priced consider the quality in my opinion, but location does bring a lot of convenience Other than that, everything is not like super great, but all acceptable.

Location is definitely top tier, food might be a bit pricy but they do taste good, room is clean and nice.

Stayed in July 2023

The mouse problem.

Located close to everything. Liked the fact I didn't need to drive anywhere. Liked the fact no one comes into your room unless you specifically ask them to

Stayed in July 2023

Beds were very uncomfortable

Great view, good clean rooms.

Stayed in July 2023

breakfast was very good, the location is very good.

Stayed in June 2023

Walls a bit thin. Could here noises from adjacent room. Shower exhaust not working. When shower head was activated, more water came from lower spicket than from shower head. Some difficult getting key card to activate outside Annex building door lock.

Cleanliness.

Stayed in June 2023

I didn’t know there were no elevator 😞 I wish I booked 1st floor because I had 93 years old mom with my trip.

I enjoyed stay at there. Everything was good and really liked the location.

Stayed in May 2023

A bit outdated. Inadequate parking.

Walking distance to everything. Restaurant in hotel. Free breakfast.

Stayed in May 2023

breakfast is delicious. room is ok.Location is fantastic.

Stayed in April 2023

When Initially Researching; We were Under the Impression that We Would have a View of the Falls; However; that was Not the Case. The Other Matter was Inconsistent WI-FI Connections; We had to Constantly Go Back to the Staff to Reset and Get Assistance.

The Location was Awesome; Close to the Falls and Activities. The Room was Clean and Comfortable. The Breakfast was a Great Deal.

Stayed in August 2022

Not notified of bar closure times and a couple of staff a bit abrupt / unhelpful.

Room was excellent and beautifully decorated. Lovely quality of decor, amenities and facilities. Extremely comfortable and a wonderful and unique building. Fantastic location.

Stayed in August 2022

beds were not comfortable, apartment wasn’t clean enough.

great location/ very nice and helpful staff.

Stayed in August 2022

No pool, no daily room service.

The room was right at the parking lot. Nice location. Great breakfast included!

Stayed in August 2022

showers could be cleaner

fun rooms. great decor

Stayed in August 2022

The menu was limited. The place needs some upkeep and repairs. The chairs in our room were wobbly and kind of dingy. Carpets could use a good cleaning or replacement. A pool would have been nice. Our room was pretty dark and outdated.

The food was tasty. The staff was friendly and helpful. The location was great - near lots of attractions and places to eat. The facility was unique and parking was not an issue.

Stayed in July 2022

Outrageously overpriced for what it is.

Fantastic location with regard to the falls. Rooms were clean and comfortable.

Stayed in July 2022