11400 Chito Samaniego Drive, El Paso, TX 79936, United States
#50 of 98 hotels in El Paso
Guests' ChoiceBased on 2114 hotel reviews
7.8Cleanliness
8.1
Comfort
8.1
Location
8.4
Facilities
7.8
Staff
8.2
Value for money
8.2
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 June 2023
Jacqueline
United StatesI had food delivered to the front that went missing. I had to re order and it wasn’t until the door dasher came back with another order and came in to identify who she handed it to that they were able to find it. Don’t steal peoples food. Come on.
Stayed in June 2023
Reviewed: 1 June 2023
Ron
United StatesArea was strange
Adverage motel.
Stayed in May 2023
Reviewed: 1 June 2023
Del
United StatesN/A
i like that the room was inside.
Stayed in May 2023
Reviewed: 30 May 2023
Christina
United StatesNo frills- no breakfast, no gym, etc.
Clean comfortable bed. Variety of channels.
Stayed in May 2023
Reviewed: 28 May 2023
Gabriela
United StatesThe floor in the room was sticky and made our socks black. Need more toilet paper
The staff was nice. She called me to make sure i still wanted to book my room
Stayed in May 2023
Reviewed: 17 May 2023
Alvarado
United StatesLack of staff, took too long to check in
Rooms were big and clean
Stayed in April 2023
Reviewed: 16 May 2023
Asadollah
United Statesgood
good
Stayed in May 2023
Reviewed: 16 May 2023
Asadollah
United Statesgood
good
Stayed in May 2023
Reviewed: 3 May 2023
Anthony
Australianoisy air conditioner
very quiet and comfortable
Stayed in May 2023
Reviewed: 27 April 2023
David
MexicoIt was not clean enough
The location
Stayed in April 2023
Reviewed: 25 April 2023
Jessica
United StatesIts states it includes breakfast but I spoke to the staff and they no longer have breakfast, also its a pet friendly hotel which i didnt realise till I started having a bad reaction because cat fur was caked on the bottom of the AC unit. They dont have a coin machine for the washer and dryers and staff didnt have any change, the vending machine on the 2nd floor didnt work.
The beds were comfortable, bathroom was clean floors were clean plenty of ice machines
Stayed in April 2023
Reviewed: 21 April 2023
Fred
United StatesStaff
Stayed in March 2023
Reviewed: 21 April 2023
Nathaniel
United StatesThin walls, you can hear everything.
Value of booking lastminute compared to other hotels in El Paso. Customer service of the staff was exceptional.
Stayed in April 2023
Reviewed: 18 April 2023
Brenda
United StatesNo breakfast.
New room furnishings and remodel. Good El Paso location for shopping before going to airport. Spacious room and furnished to open multiple suitcases.
Stayed in April 2023
Reviewed: 14 April 2023
Angela
United Statesgreat location. great price.
Stayed in April 2023
Reviewed: 12 April 2023
Jimmie
United StatesThe hotel was noisy with loud guests.
The room was clean and comfortable.
Stayed in March 2023
Reviewed: 10 April 2023
Jacob
United Statesthe elevator was down for 2 weeks during our stay and we weren’t warned about that beforehand
good location and very quiet, never heard anyone else
Stayed in April 2023
Reviewed: 8 April 2023
Teresa
MexicoThe bed was awful, and please have a blanket in case the weather changes
The room clean, enough space to work, and enjoy tv
Stayed in April 2023
Reviewed: 7 April 2023
Lujan
United StatesNo one in front to check in. Had to wait a good while. Not very friendly. Had to leave because of emergency and girl at front didn't even care just said I would still be charged for one day. I had only been their 1 hour. She was unwelcoming and unfriendly.
Room
Stayed in April 2023
Reviewed: 6 April 2023
Jerry
United StatesThe staff was nice. The clerk gave me a recommendation for dinner and the restaurant was great. The room was clean and comfortable.
Stayed in April 2023
Reviewed: 6 April 2023
Kris
United Statesno breakfast
location and value
Stayed in April 2023
Reviewed: 3 April 2023
Astrid
Austriafloors were a bit dirty at one side of the bed (farthest from the door).
spacious room with fridge and microwave; comfortable beds! coffee from lobby was much better than expected
Stayed in April 2023
Reviewed: 27 March 2023
Skye
United Statesit smelled funny and the sink didn’t drain well
friendly
Stayed in March 2023
Reviewed: 17 March 2023
Miguel
United Statesfriendly staff, clean and comfortable.
Stayed in February 2023
Reviewed: 14 March 2023
Martin
United Statesn/a all good
bed are very comfortable
Stayed in March 2023
Saint-Pol-de-Léon, France
Poole, UK
Budapest, Hungary
Dubai, UAE
Fendels, Austria
Lijiang, China
Villach, Austria
Alleppey, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content