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Reviews of Renaissance Boca Raton Hotel 4 stars

2000 Northwest 19th Street, Boca Raton, FL 33431, United States

#17 of 30 hotels in Boca Raton

Guests' Choice

Review score

Based on 146 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 16 March 2024

    6.0
    Hotel was clean but for the price expected a bit more . Reception staff were vey unpleasant .
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    We had no clean cups of coffee when the room was cleaned daily Also had no toilet roll replaced daily We would have to ask at reception daily for these things

    Great location to Lynn University

    Stayed in March 2024

  • Reviewed: 1 February 2024

    8.0
    Staff nice and helpful . Pool area nice restaurant not operated by hotel and felt the disconnect
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Not enough offerings for breakfast

    Stayed in January 2024

  • Reviewed: 29 October 2023

    8.0
    I came to town to visit with friends, but I prefer to stay at a nice hotel then at someone's home.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    I had issues with my first room because the toilet water would not stop running. I was moved to another room the following morning and that room had a bad smell (confirmed by the chief engineer who came to the room), so I was moved the following morning to another room which was very comfortable.

    The front desk supervisor/manager was exceptional. She went above and beyond to help with what little hiccups I came across. Everyone was very professional and nice. I will stay here when I return.

    Stayed in September 2023

  • Reviewed: 30 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Had to request a different room. First room smelled like burnt rubber and sheets weren't clean.

    Switched me to a better room.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Mitch match of old and new furniture. Paint marks on furniture, curtain, doorknob and screws on the rug.

    Stayed in July 2023

  • Reviewed: 5 June 2023

    8.0
    We had a wonderful stay.
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights

    The water was off when we arrived and our room wasn't ready, although I asked for an earlier check-in time. The music at the pool is extremely loud.

    The pool was amazing, as well as the breakfast. Extremely comfortable chairs at the pool. Lisa at the front desk was very friendly and helpful.

    Stayed in June 2023

  • Reviewed: 11 May 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    No restaurant services

    Stayed in May 2023

  • Reviewed: 27 March 2023

    6.0
    not impressed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    it was old and the pool closed at 9

    it was old

    Stayed in March 2023

  • Reviewed: 16 March 2023

    8.0
    it was ok I would try it again but I would need a better value per night
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    no bar , no security cameras in parking lot , and air conditioning was not working properly

    property was remodeled very nicely

    Stayed in March 2023

  • Reviewed: 10 March 2023

    8.0
    friendly clean nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    lots of construction

    staff and location

    Stayed in February 2023

  • Reviewed: 27 July 2022

    7.0
    thanks
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    parking lot

    clean

    Stayed in July 2022

  • Reviewed: 27 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    in middle of renovations

    location

    Stayed in June 2022

  • Reviewed: 26 May 2022

    7.0
    I was saying last day was comfortable but yet concerning
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that the first room I went to smelt like marijuana and I had to change the wrong there was no discount and I was charged more than what I was quoted

    The way the hotel looked and was designed

    Stayed in May 2022

  • Reviewed: 2 May 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Hi, the hotel is under construction due to that pool was closed .

    Hi, the service from the employees

    Stayed in April 2022

  • Reviewed: 28 March 2022

    6.0
    the little details are missing from them passed stays. disappointed
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    pool area needed to be cleaned. property needed some updating. towels at the pool area are old and worn out. poor landscaping

    convenient location

    Stayed in March 2022

  • Reviewed: 15 March 2022

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 8 nights
    • Submitted via mobile

    Location and friendly staff.

    Stayed in March 2022

  • Reviewed: 3 February 2022

    7.0
    Recent Stay at Marriott Bonvoy Renaissance.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 14 nights
    • Submitted via mobile

    Outdoor areas not cleaned. Same trash items near side entrances for my 12 day stay. Room ceaning every 3-4 days. Rooms get messy, trash receptacle, filled in 2-3 days. Must request new towels and wash cloth's each day. Not enough soaps to last until next cleaning. Expensive for breakfast. $18.00 per person seems high. Large size modern TV, however, many of the premium channels and none premium channels can not be viewed, even if you were willing to pay extra, I was told this by the front desk staff. The channels were transposed to what ever the cable provider wanted to feature. Front desk said the had been having a technical issues. 12 days ?? Not acceptable and not appreciated if you spend your evenings hoping to see a premium features.

    Location & Room. Staff... Pool, gym, lobby Free coffee in the morning. A good brand that is very aromatic. Policy of 2 unrelated persons in the elevator at one time was a good idea.

    Stayed in January 2022

  • Reviewed: 25 January 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The hotel needs alittle upgrade. Maybe painting, new bathroom fixtures. Our toilet handle stuck and bathroom fan didn't work. For a lower end Marriott no issue and location perfect. Staff was great. I'd stay again. Just wish the weather was better.

    Stayed in January 2022

  • Reviewed: 25 November 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    public areas rather drab and in need of a refurbishment.

    room clean

    Stayed in November 2021

  • Reviewed: 19 November 2021

    8.0
    you need to give Jodie a raise
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    On the day of our departure, we needed a quick breakfast to get to the airport on time. Jodie was off and the service was sooo slow or practically non exsistant, we left and went to Starbucks so as not to miss our flight

    Jodie,who works in the hotel restaurant was outstanding!!! she was the only server at breakfast and did a fabulous job. we went back every morning because of her.

    Stayed in October 2021

  • Reviewed: 3 August 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    Clean the rooms every three days.

    Stayed in August 2021

  • Reviewed: 1 July 2021

    7.0
    Disappointed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    Disappointed as my room would only be cleaned every 3 days. Had to ask daily for clean towels. While they left 3 days worth of wet, dirty towels in bathroom. Had to even ask to toilet paper. The outside grounds/pool area needed to cleaned. Leaves and garage around the pool and parking lot. Dirty plates around pool area. I stayed at this location many times, and everything used to be spotless. I wouldn’t say that now.

    Location was convenient

    Stayed in June 2021

  • Reviewed: 20 June 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The condensation from the ACs dripped outside all night. Didn't keep us awake but could have... we were on the first floor so I think we were getting a lot of condensation from floors above.

    The Staff could not be more accommodating, very friendly and pool was very nice to relax and spend the afteroon.

    Stayed in June 2021

  • Reviewed: 18 May 2021

    8.0
    Comfortable and convenient location
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No complaints!

    Room was clean. Good location Close to lots of restaurants that were open for a late dinner. The hot tub is open 24 hours which was nice to take a late night hot tub when we arrived and were tired. Beds were comfortable.

    Stayed in May 2021

Showing 1 – 25

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