401 Locust Street, Des Moines, IA 50309, United States
#11 of 42 hotels in Des Moines
Guests' ChoiceBased on 179 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.2
Facilities
8.8
Staff
9.2
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 4 June 2024
Keith
United StatesVery comfortable and clean
Stayed in May 2024
Reviewed: 21 May 2024
Tamasa
United StatesBeds were comfortable.
Stayed in May 2024
Reviewed: 16 April 2024
Nancy
United StatesThe parking availablity and that our ac didn’t work
The location and how clean and classy the hotel looked
Stayed in April 2024
Reviewed: 22 January 2024
Erin
United StatesOur car broke down and it was not a planned trip and everyone was so accommodating to us. Our shuttle driver (Eddie) was incredible after a super successful day with a toddler. Over and beyond with this hotel. Made a terrible situation turn into a lovely little vacation night. Thank you.
Stayed in January 2024
Reviewed: 6 January 2024
Mostafa
United StatesPoor lighting in the room.
The room itself was a sanctuary of comfort, adorned with tasteful decor and boasting breathtaking views of the city skyline. The attention to detail in the design was evident, creating an atmosphere that was both welcoming and opulent.
Stayed in January 2024
Reviewed: 4 December 2023
Jim
United StatesRoom upgrade was great
Stayed in November 2023
Reviewed: 2 November 2023
Norton
United StatesNA
The manager on duty was so helpful with our stay and accommodating the date we intended to come!
Stayed in October 2023
Reviewed: 30 October 2023
Jonathon
United StatesBathrooms were tiny
Very clean and nice
Stayed in October 2023
Reviewed: 20 October 2023
Warren
United StatesVery nice window treatments!
Stayed in October 2023
Reviewed: 18 September 2023
Warner
United StatesBed was a bit hard.
We did not have the breakfast. Nice to see the restaurant ordered full menu but tend to enjoy a complimentary breakfast when dining at hotels. Again, this is my opinion and understand that hotel's don't always offer complimentary breakfast.
Stayed in September 2023
Reviewed: 18 September 2023
Catherine
United StatesProfessional courteous staff
Stayed in September 2023
Reviewed: 17 September 2023
Rhiannon
United StatesThe only recco would be a refresh on the room’s carpeting. It was super clean, just showing some wear and tear.
Gorgeous decor and over the top friendly staff. Was given a complimentary upgrade without asking. Shuttle driver was awesome - took us to the music venue for a concert and picked us up. Love this hotel.
Stayed in September 2023
Reviewed: 14 August 2023
Smith
United StatesNa
Friendly staff, exceptionally clean
Stayed in August 2023
Reviewed: 24 June 2023
Andrea
United Statesa tad on the pricey side
the staff was SO KIND each one I ran into went above and beyond. beautiful building & amazing location
Stayed in June 2023
Reviewed: 20 June 2023
Larry
United StatesSmall bath.
Bed
Stayed in June 2023
Reviewed: 10 June 2023
Robert
United StatesThe thermostat in the room had an option for the fan to be run continuously but neither I nor the hotel staff could make it function properly. Therefore we got to hear the rather loud air circulating fan turn on and off all night long. Hopefully this thermostat will be replaced very soon.
The hotel was very clean and quite. The rooms were nicely decked but small. The bed was very comfortable.
Stayed in June 2023
Reviewed: 8 June 2023
Lisa
United StatesThe bed was too lumpy and soft to be able to get quality sleep. Parking was in a parking ramp for $10 a day. This hotel location did not have a pool/hot tub or free breakfast.
The hotel was walking distance to the finish line for the Dam to DSM race, which brought us to town. The room had a refrigerator, which was helpful and we appreciated the shampoo, conditioner, and body wash in the shower.
Stayed in June 2023
Reviewed: 18 April 2023
Justin
United StatesMy check-in was a little shaky as I was originally told my reservation had been canceled by a third-party company?? Fortunately they had a room for me. For the cost of the rooms it would have been nice to have a few more options at the continental breakfast.
Very clean rooms and comfortable bed.
Stayed in April 2023
Reviewed: 6 April 2023
Nina
United StatesThe first room I was offered was extremely small with a disconcerting layout that involved a divider that made it feel very cramped. It didn't feel like a hotel room of this caliber. The second room was beautiful. Though ample, the food itself was just ok.
The staff was truly fantastic. Best customer service I've experienced at a hotel in a long, long time. When an issue arose with my original room, they immediately transferred me. The shuttle was excellent and had drivers available when I needed to travel, everything I needed, the staff did their best to accommodate. The staff at the restaurant was great, the breakfast was generous if expensive compared to others in town.
Stayed in April 2023
Reviewed: 27 March 2023
Jared
United StatesNearest garage was full, had to park several blocks away.
Great service, helpful staff.
Stayed in February 2023
Reviewed: 29 January 2023
Julie
United StatesSylvia made our breakfast experience spectacular!
Stayed in January 2023
Reviewed: 16 January 2023
Erin
United Stateseverything was great
excellent customer service clean use Aveda products for toiletries
Stayed in January 2023
Reviewed: 25 December 2022
Vpurvis66
United StatesDue to the weather, the main doors were not operational and the door we were to come in was not well marked. Staff came right away to let us in when I called! We had a suite but the living area was cold and nothing I did seemed to work to warm it up. There wasn't an extra blanket to help either. Softer chairs would have been nice .
Loved the Decor. And the staff! Convenience of being on the skywalk!
Stayed in December 2022
Reviewed: 26 November 2022
Ashley
United StatesWe didn't eat breakfast
Stayed in October 2022
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