110 Chase Street, Ruidoso, NM 88345, United States
#20 of 132 hotels in Ruidoso
Guests' ChoiceBased on 771 hotel reviews
8.3Cleanliness
8.5
Comfort
8.7
Location
9.2
Facilities
8.4
Staff
8.6
Value for money
8.4
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End of dialog contentReviewed: 28 April 2024
Isaac
United StatesA certain staff member was a bit short. Seemed overworked.
The location was excellent. Very clean.
Stayed in April 2024
Reviewed: 9 April 2024
Prieto
Mexicowe got first a stinky room, they knew it had a certain smell that wasnt going away and still gave it to us. We had to change room. Breakfast it's pretty basic but this time was really bad, no warm food, only pain bread, waffles and the coffeeee was not good filtered. Will think twince to stay next time.
the location is always good
Stayed in March 2024
Reviewed: 9 April 2024
Pauline
United StatesThere was a fire alarm at 1 a.m. Grateful that there's was no fire! Chlorine in spa was overwhelming.
hot and had a great variety of choices
Stayed in March 2024
Reviewed: 2 April 2024
Julie
United StatesGood breakfast and the beds were great - actually a bit firm so you didn't sink into the mattress like you do at so many other hotels!
Stayed in March 2024
Reviewed: 16 March 2024
Jennifer
United StatesThe elevator went out while we were there. We got a lot of exercise using the stairs!
The staff was very friendly and helpful. The rooms were clean, and no weird smells (iykyk).
Stayed in March 2024
Reviewed: 16 March 2024
Mccreight
United Statespool was cold and not very clean
comfortable
Stayed in March 2024
Reviewed: 2 March 2024
Jane
PhilippinesThe swimming pool needs to be cleaned
I love the free breakfast were kids can make their own waffles. 🧇
Stayed in February 2024
Reviewed: 27 February 2024
Johannah
United StatesStaff! they are really nice.
Stayed in February 2024
Reviewed: 18 February 2024
Liza
United StatesLamps doesn’t work
Location
Stayed in February 2024
Reviewed: 14 February 2024
Bethany
United StatesLove that it is dog friendly. Breakfast and location are great.
Stayed in February 2024
Reviewed: 25 January 2024
Jorge
United StatesStaff and cleanliness
Location
Stayed in December 2023
Reviewed: 2 January 2024
Yazmin
United StatesMy son wanted to swim in the indoor pool but the pool room was dark since the lights were automatic. It was 6pm and no lights came on so we had to leave.
Location was GREAT!
Stayed in January 2024
Reviewed: 2 January 2024
Pedro
MexicoNot so friendy staff at evenings, and the breakfast has room for oportunity
The location, the pool and hot tube, we really have a nice time relaxing.
Stayed in January 2024
Reviewed: 30 December 2023
Payan
MexicoI called to inform I can't make the checkout at 11, because I we went out for breakfast and we got a Tire Flat, and we need time to fixed and the person said was ok, but went we arrive there was a Lady about 70 years Old, She shows like mad for my situation, but well is something no planed.
GENERAL OK
Stayed in December 2023
Reviewed: 26 December 2023
Jose
United StatesBreakfast was not great had no variety on cereal/ and they had a server to restrict portions
Stayed in December 2023
Reviewed: 24 December 2023
Jorge
United StatesNight shift staff no polite
Location the best
Stayed in December 2023
Reviewed: 21 November 2023
Mendoza
United StatesI specially loved the location, walking distance from everything😊I liked the comfortable beds, pillows and how clean everything is the staff was firm and straight forward & the breakfast was hot.
Stayed in November 2023
Reviewed: 19 November 2023
April
United StatesThe elevator
Location
Stayed in November 2023
Reviewed: 13 November 2023
Sandra
United StatesHotel was in a great location and very clean.Hard working staff and great rooms,food,everything was great!Great
Stayed in November 2023
Reviewed: 3 October 2023
James
United StatesOur greeting upon arrival was cold at best. The gentleman had come to work as we arrived. The person on the desk was busy on her cell phone and ignored us so the gentleman finally checked us in. There was a little league event going on and the hotel was filled with lots of families and children. The kids were allowed to run up and down the halls until late. There was even yelling between adult guests about the noise. No other guests could possibly use the pool as it was filled with lots of kids playing, having fun, but very loud. We told the front desk as we left and she acknowledged our concern but it would have been better to have done something about it the night before as they got other complaints.
Stayed in October 2023
Reviewed: 2 October 2023
Shannon
United StatesFront desk staff not very friendly. Breakfast average.
Room was clean and a nice size. Good location and ample parking.
Stayed in October 2023
Reviewed: 30 September 2023
Gayla
United StatesMold on bathroom ceiling and shower stall
Location and staff
Stayed in September 2023
Reviewed: 28 September 2023
Jackie
United StatesLocation was perfect
Stayed in September 2023
Reviewed: 5 September 2023
Robert
United StatesBreakfast should have been an optional cost
Location
Stayed in September 2023
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