16500 I-10 West, San Antonio, TX 78257, United States
#270 of 316 hotels in San Antonio
Guests' ChoiceBased on 584 hotel reviews
5.9Cleanliness
6.3
Comfort
6.4
Location
7.9
Facilities
6.1
Staff
7.1
Value for money
6.6
Free WiFi
6.5
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End of dialog contentReviewed: 9 April 2024
Beth
United StatesDried booger and moldy bodily fluids on the bathroom walls. Dusty towel rack and cubbies.
Location convenient for going to 6 Flags. Pretty quiet. Close to nature trail. Clean sheets.
Stayed in April 2024
Reviewed: 7 April 2024
Analaura
United StatesThe door to the bathroom was banged up, there was only a mini bar of soap no shampoo or conditioner much less lotion. But I carry with all my toiletries usually so it wasn’t a problem.
It’s a great location if you are going shopping at la cantera or going to fiesta Texas it’s super close.
Stayed in April 2024
Reviewed: 23 March 2024
Diana
United StatesI reserved a 2 bed room and got a one bed.
Stayed in March 2024
Reviewed: 20 March 2024
Jessica
United StatesSam- a staff member and I had several disagreements. I travel with a disabled child- and on Saturday when I returned to my room there was a car parked in the yellow stripes between the handicap spots blocking one of the ramps. I go to the desk to ask about this car and Sam explains that they ALLOW this car to park there because the woman is elderly. Her age does not trip ADA guidelines - I booked a handicap accessible room and there’s a car blocking where I need to roll my daughter’s wagon. He tells me she is NOT blocking the ramp and proceeds to come outside with me to see the car- when he sees she is in fact blocking the ramp he begins RAISING HIS VOICE in front of my room at 1 in the morning with my children asleep in the room. My husband steps out and lets him know this is inappropriate- he then calms down and continues explaining that they PAINTED THESE LINES for her to park in- ……….i tell him I will speak with someone else regarding the issue tomorrow- and to kindly step away from my room. This is after FRIDAY when I checked in- he charged my card and then told me to bring cash for room instead and he’d refund me- so when I get back to my room Saturday afternoon- it’s locked and I can’t get in at all because Julia the other staff member who was AMAZING- was told we didn’t pay or needed to pay again or something. Along those lines so she deactivated my key.. upon showing that I did in fact already pay- and having my ex husband pay for the second night while we stood there she fixed the key situation.
The room itself was very clean- the beds were comfortable- and the parking lot was well lit.
Stayed in March 2024
Reviewed: 16 March 2024
Ortiz
United StatesIt wasn't a 5-star hotel because I didn't pay for one. It was just perfect for my needs. It was close to where I needed to be. Definitely book it again.
Stayed in March 2024
Reviewed: 13 March 2024
Crystal
United StatesBathroom.
Location
Stayed in March 2024
Reviewed: 29 November 2023
Carlos
United StatesNoisy and bed bugs
Location
Stayed in November 2023
Reviewed: 18 November 2023
Michelle
United StatesNothing i stay there all the time
That lovation is close to six flags
Stayed in October 2023
Reviewed: 19 August 2023
Klisura
SerbiaThe restroom wasn't clean..
Beds are comfortable and the pool is nice.
Stayed in August 2023
Reviewed: 2 August 2023
Michelle
United StatesDeluxe room was sorta of small and no warm water or pressure in shower
Beds AC and fridge/microwave were good
Stayed in August 2023
Reviewed: 24 July 2023
Rachel
United StatesThe bed was very uncomfortable and the bathroom showers water leaked. Front door doesn't close completely probably due to building shifting.
Staff was very nice. Location was great.
Stayed in July 2023
Reviewed: 17 July 2023
Gabriel
United StatesWe had to flush the toilet 2 to 3 times to get it clean. The shower looked like there was blood stains on the walls. Internet was very slow.
I like the receptionist. She accommodated us abd was very friendly.
Stayed in July 2023
Reviewed: 16 July 2023
Mark
United StatesThe room had roaches in it and there was blood on the wall. The rable was falling apart and the fridge was leaking water that I constantly was wiping up.
There really wasn't much to like.
Stayed in July 2023
Reviewed: 5 July 2023
Palacio
United StatesThe TV didn't work and they didn't offer me to move to another room.
It was close to six flags
Stayed in July 2023
Reviewed: 25 June 2023
Emmanuel
United StatesNo microwave, no fridge and hard to find any channels on tv
Location
Stayed in June 2023
Reviewed: 20 June 2023
Debbie
United Statesno fridge in room, no microwave. because of health issue I needed a downstairs room. they refused to accommodate.
the staff was wonderful
Stayed in June 2023
Reviewed: 14 June 2023
Anthony
United StatesShower head could have been better, would have liked to have a smoke detector in room
Beds were comfortable
Stayed in June 2023
Reviewed: 13 June 2023
Robert
United Statesno coffee or morning breakfast plus no security someone looked into the rental I had and left face print on it. won’t stay here again
location
Stayed in June 2023
Reviewed: 23 March 2023
Baltazar
United Statesno microwave, no mini fridge
216
Stayed in March 2023
Reviewed: 17 March 2023
Mary
United StatesCleaning staff only left 2 bath towls in the bathroom, we were 3 people in the room.
The location was good but the walls and upper floors are hollow. You can hear everything next door and above you.
Stayed in March 2023
Reviewed: 14 March 2023
Nidia
United StatesI had to ask for towels for my third person, when I advised we were a party of four. ( Only three came)
The location was very close to our planned activities.
Stayed in March 2023
Reviewed: 6 March 2023
Chanti
United StatesThe bed was just a mattress on a platform, the ac/ heater was LOUD, and no double lock on the door.
New soda vending machines, clean property
Stayed in February 2023
Reviewed: 8 February 2023
Francisco
Mexicothe smell on the bat and the noise that comes throughout the door
the easy access and location
Stayed in February 2023
Reviewed: 22 December 2022
Mandy
United StatesThe workers they was rude
The heater worked great
Stayed in December 2022
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