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Reviews of Sonesta Simply Suites Detroit Troy 3 stars

2550 Troy Center Drive, Troy, MI 48084, United States

#11 of 15 hotels in Troy

Guests' Choice

Review score

Based on 366 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    8.0

  • Staff

    8.2

  • Value for money

    8.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Queen
    • Stayed 2 nights
    • Submitted via mobile

    Cozy

    Stayed in May 2024

  • Reviewed: 3 April 2024

    8.0
    Good stay .. Nice , quite location
    • Business trip
    • Family with young children
    • One-Bedroom Suite - Queen
    • Stayed 6 nights
    • Submitted via mobile

    King Bed Rooms will be a plus. Should offer breakfast in morning

    Spaces room , full kitchen

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    It was a good stay for the price, room was clean and comfortable.
    • Leisure trip
    • Couple
    • Studio Suite - Queen
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast is served $150 for incidental No soap to wash dishes in kitchen

    It was comfy and pretty much quiet, location was great, price not bad.

    Stayed in March 2024

  • Reviewed: 28 November 2023

    8.0
    Room good, service bad. Stairwell not cleaned in 9 days.
    • Leisure trip
    • Solo traveller
    • Studio Suite - Queen
    • Stayed 9 nights
    • Submitted via mobile

    For an extended stay hotel certain thing needs to be better. Kitchen was short on things. There was only on drinking glass. One bowl and only one plate. Stayed 9 days and there were no dish or anything to wash the few dish in dish washer. The silverware was very cheap. Appears they came a yard sale, being sold after sitting in attic the past 100+ years. When I first arrived they were a few bottles of soft drinks in huge cooler. Next day? None and was never refilled. Coffee? Had much coffee but ran out of sugar, cream and other items for coffee. Lids were to big for cups. The front desk, was not manned 24 hours per day. 95% of the time during 9 days I could not find anyone to ask or report a problem. Room was very clean but service was bad. No recommendations for food but they seriously pushed for GRUBHUB. Outrageous to pay 35.95 to pizza delivery by grubhub when here at home is 21.99 for same item. Plus grubhub automatically place driver’s tips at 20%, sometimes high.

    Big room, very clean

    Stayed in November 2023

  • Reviewed: 24 October 2023

    7.0
    Great value.
    • Business trip
    • Couple
    • Studio Suite - Queen
    • Stayed 7 nights
    • Submitted via mobile

    Lobby is run down. Stayed for a full week and no housekeeping.

    Room was in good condition. Great value. Staff are friendly.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    9.0
    Comfortable and clean.
    • Leisure trip
    • Solo traveller
    • Studio Suite Queen with Tub - Mobility Accessible
    • Stayed 8 nights
    • Submitted via mobile

    Construction happening, but that’s temporary.

    Big room with full kitchen. I made breakfast every day.

    Stayed in October 2023

  • Reviewed: 23 September 2023

    8.0
    Great location place that needs to improve its hygiene.
    • Leisure trip
    • Couple
    • Studio Suite - Queen
    • Stayed 5 nights

    The room smells like a dog.

    Great location!

    Stayed in August 2023

  • Reviewed: 13 September 2023

    7.0
    It was a comfortable stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Queen
    • Stayed 2 nights

    The room should already have the sheets and pillows in the room for the sofa bed. They need a broom and mop in the front closet for the room. There was no dish soap in the room. The air conditioner did not work and was replaced.

    It was spacious and clean. The counter space was nice for my computer and books so that I could do a business meeting. The staff was nice. I love how close the hotel was to the free way.

    Stayed in September 2023

  • Reviewed: 22 August 2023

    9.0
    Will definitely stay again and again.
    • Leisure trip
    • Couple
    • One-Bedroom Suite - Queen
    • Stayed 3 nights
    • Submitted via mobile

    Our suite could’ve been cleaner. Understand they were extremely busy.

    Modern. Loved the set up.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    7.0
    Overall, I can’t complain. Good value.
    • Leisure trip
    • Solo traveller
    • Studio Suite - Queen
    • Stayed 3 nights
    • Submitted via mobile

    I believe that because I went through a third party (booking.com) I was given a lesser desirable room. My headboard backed up to the laundry facility …noisy and vibrating until 9pm.

    Convenient location. The room was clean and met my needs. Staff were friendly.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio Suite - Queen
    • Stayed 4 nights

    No exhaust fan in the bathroom

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Studio Suite - Queen
    • Stayed 1 night

    Clean Quiet

    Stayed in August 2023

  • Reviewed: 21 July 2023

    8.0
    The best place for longer stays that you might have never heard of.
    • Leisure trip
    • Solo traveller
    • Studio Suite Queen with Tub - Mobility Accessible
    • Stayed 4 nights

    The whole idea of incidentals feels like flying on Frontier. You reserve the room at a given price, then when you checkin, they add $100 for extras in advance. Extra Hour past checkout? $25. Now, I totally get the adds and I understand the charges. Now the cliffhanger starts to see what I'll get back in 4 business days. Just like Frontier, when you get used to the game and you can trust they will do the accounting correctly, it is fine. But it is a different experience than a Residence inn checkin.

    Rarely come to this neck of the woods and never heard of this hotel. Great location, big rooms and kitchens.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    8.0
    Incidental fee is way out of line and the time it takes to get your money released is thievery!
    • Leisure trip
    • Solo traveller
    • Studio Suite - Queen
    • Stayed 1 night

    $150 dollars for incidentals? With the hold advertised for 7-10 days??? That is insane and a major rip off! I won't be going back.

    $150 dollars for incidentals? With the hold advertised for 7-10 days??? That is insane and a major rip off! I won't be going back.

    Stayed in June 2023

  • Reviewed: 22 June 2023

    7.0
    My interactions were good besides at check-in someone yelling at me from the back while I was asking the associate worki
    • Leisure trip
    • Couple
    • Studio Suite Queen with Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    When I pulled up with my girlfriend there was a crowd outside smoking in the front entrance. I end up locating a side entrance to walk through

    Convenient

    Stayed in June 2023

  • Reviewed: 6 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Suite Queen with Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    Inauspicious lobby but room was great

    Room was clean and large, good price, close to shopping, food, community sites

    Stayed in May 2023

  • Reviewed: 2 June 2023

    9.0
    Very good choice
    • Leisure trip
    • Family with young children
    • Studio Suite - Queen
    • Stayed 5 nights
    • Submitted via mobile

    Only complaint would be to put air freshener in the rooms. Needs a little freshening up

    Quiet, had what we needed. Staff very helpful and friendly. The bed was awesome. Thanks, I'll definitely use you again

    Stayed in June 2023

  • Reviewed: 13 May 2023

    8.0
    A clean, quiet, practical hotel that is close to everything you need, representing a terrific value.
    • Business trip
    • Solo traveller
    • Studio Suite Queen with Tub - Mobility Accessible
    • Stayed 7 nights

    Phone in rooms and in entrance are no longer operational. Why have them? It's frustrating when a client wants to call the front desk to ask a question, and picks up a phone expecting it to work and it does not. The WIFI was iffy the first few days, not being able to connect frequently. On days 4-7, I was able to connect, But I only used it for basic needs. Large, deep pothole at the end of driveway before you turn into the hotel car park. A potential tire destroyer that should be fixed.

    Staff were always helpful to me. I also really appreciated the washers and dryers that guests can use for free , 24 hours daily - a real time saver and benefit. And the price point is very economical.

    Stayed in May 2023

  • Reviewed: 11 May 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Studio Suite - Queen
    • Stayed 5 nights
    • Submitted via mobile

    some loud hall noise on certain nights

    Stayed in April 2023

  • Reviewed: 27 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Queen
    • Stayed 2 nights
    • Submitted via mobile

    Per ad breakfast was included but this is an extended stay..NO BREAKFAST the front desk worker was so unprofessional.Our first room ended up locked from the inside when we got up and it took them a full hour to get us another room and it was 3am so clearly they weren’t doing much else and a guest before us had a long wait as well upon his arrival finding an issue. It’s not bad for the price but overall service and advertisement needs to be updated

    Stayed in April 2023

  • Reviewed: 14 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Queen
    • Stayed 2 nights
    • Submitted via mobile

    There is no pool and no elevator ,The dog walking area is very small. Parking lot needs a lot of work in big potholes.

    They let dogs stay. Close to the highway

    Stayed in March 2023

  • Reviewed: 9 March 2023

    7.0
    scary at times
    • Business trip
    • Solo traveller
    • Studio Suite - Queen
    • Stayed 1 night
    • Submitted via mobile

    uninviting and full of foreigners

    good location

    Stayed in February 2023

  • Reviewed: 28 February 2023

    7.0
    it was a vibe
    • Leisure trip
    • Couple
    • One-Bedroom Suite - Queen
    • Stayed 2 nights
    • Submitted via mobile

    could have been cleaner smelled like weed

    nice rooms

    Stayed in February 2023

  • Reviewed: 26 February 2023

    8.0
    We had a great experience.
    • Leisure trip
    • Couple
    • Studio Suite - Queen
    • Stayed 1 night
    • Submitted via mobile

    A great location right off the highway, near restaurants and shopping mall. I like the fact that if you did not want to eat out at a restaurant, you have the opportunity of preparing your own meals in your room due to the kitchenette.

    Stayed in February 2023

Showing 1 – 25

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