Reviews of Sonesta Simply Suites Detroit Troy 3 stars
2550 Troy Center Drive, Troy, MI 48084, United States
#11 of 15 hotels in Troy
Guests' ChoiceReview score
Based on 367 hotel reviews
7.7Score breakdown
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Cleanliness
8.1
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Comfort
8.2
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Location
8.7
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Facilities
8.0
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Staff
8.3
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Value for money
8.1
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Free WiFi
8.0
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Reviewed: 3 July 2021
Jae
United States14 reviews7.0“good for the price”- • Leisure trip
- • Group
- • Studio Suite Queen with Roll-In Shower - Mobility Accessible
- • Stayed 1 night
It was uncomfortable because the water in the wooden bath did not go down well.
The kiosk is operated unattended
Stayed in July 2021
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Reviewed: 23 June 2021
A
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Studio Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
The first room that I checked into the tv did not work.
The apartment style room
Stayed in June 2021
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Reviewed: 23 June 2021
J
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Studio Suite - Queen
- • Stayed 2 nights
- • Submitted via mobile
We were out of body wash in our shower and our other room was out of shampoo, but that is our only complaint.
Stayed in June 2021
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Reviewed: 15 June 2021
Hashbrownhertz
United States1 review8.0“Cool low key hotel”- • Leisure trip
- • Couple
- • Studio Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
No breakfast
Love the nice clean bathroom and shower
Stayed in June 2021
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Reviewed: 20 May 2024
Destiny
United States1 review3.0Poor- • People with friends
- • One-Bedroom Suite - Queen
- • Stayed 2 nights
- • Submitted via mobile
Room had an awful smell. We needed to open the windows and turn the fan up to get rid of it. Later on when we closed the window to go somewhere and came back, the smell was back. The pull out couch had a sheet on it already with crumbs on it. An old chicken nugget fell from the pull out couch when we pulled it out.
Showers water pressure was great.
Stayed in May 2024
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Reviewed: 20 May 2024
Isiah
United States1 review1.0Very poor- • Leisure trip
- • Couple
- • Studio Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
No breakfast or soap
Stayed in May 2024
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Reviewed: 28 April 2024
Theresa
United States1 review5.0“It was ok. Probably won’t stay on my next visit.”- • Leisure trip
- • Solo traveller
- • Studio Suite - Queen
- • Stayed 7 nights
- • Submitted via mobile
It was supposed to be a nonsmoking facility. Every morning and evening the hall outside my room smelled of either cigars or cigarettes. I reported it but didn’t make a differenc
People were pleasant
Stayed in April 2024
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Reviewed: 6 March 2024
John
United States2 reviews5.0“Fair on good side room was spacious and location was great”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite - Queen
- • Stayed 3 nights
- • Submitted via mobile
All above
No sheets for sleeper sofa in room Phone inoperable Low on shampoo Had to ask more than once for more than 1 cup coffee supply Very slow check out due to split the bill
Stayed in March 2024
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Reviewed: 16 October 2023
Casey
United States7 reviews1 helpful vote6.0“Value for money but needs repairs”- • Leisure trip
- • Family with young children
- • Studio Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
The shower head had fallen off when we arrived. The toilet flush was stuck and was running continuously when we flush. The towels were old and thin. We used the sofa bed but they could not give us a pillow. We had 2 pillows for the three of us.
Value for money. The room had a decent size fridge and equipped with kitchen utensils. Although it was not well equipped it was more than what I had expected.
Stayed in October 2023
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Reviewed: 24 September 2023
Lawrence
United States5 reviews10Exceptional- • Family with young children
- • One-Bedroom Suite - Queen
- • Stayed 2 nights
- • Submitted via mobile
Everything
Stayed in September 2023
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Reviewed: 18 September 2023
Arthur
United States72 reviews9 helpful votes1.0“You rent a room and then you are denied the use of it?”- • Business trip
- • Solo traveller
- • Studio Suite Queen with Tub - Mobility Accessible
- • Stayed 2 nights
Before I dressed on my first morning, there was a rap on the door and I was told I would have to get out of the room so maintenance could be performed. I objected but lost. When I returned the carpet had been cleaned and so I spent my second night with a horrible odor. I asked for a refund and was give a small discount. The manager said she would talk to someone. No one ever responded. How the hell can you rent out a room and ask customers to leave so they can work on a room you paid for. Don't chance a stay. You too may be asked to leave.
Nothing
Stayed in September 2023
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Reviewed: 16 September 2023
O
Ireland1 review1.0- • Business trip
- • Solo traveller
- • Studio Suite - Queen
- • Stayed 3 nights
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
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Reviewed: 14 September 2023
Marek
United States11 reviews1 helpful vote5.0Passable- • Leisure trip
- • Solo traveller
- • Studio Suite Queen with Tub - Mobility Accessible
- • Stayed 2 nights
The water in shower wasn't as hot as I would like have. Could not set it properly.
Location and price
Stayed in September 2023
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Reviewed: 24 August 2023
Louis
United States5 reviews10Exceptional- • Business trip
- • Couple
- • One-Bedroom Suite - Queen
- • Stayed 4 nights
- • Submitted via mobile
Everyone is great
Stayed in August 2023
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Reviewed: 22 August 2023
Caitlin
United States9 reviews2.0“Ok. Probably wouldn’t go back”- • Family with young children
- • One-Bedroom Suite - Queen
- • Stayed 2 nights
- • Submitted via mobile
Didn’t feel clean, no fan in bathroom, AC didn’t stay on had a motion sensor so when you come back on a hot day it took 5 hours to cool it down.
The separate living room and full kitchenette
Stayed in August 2023
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Reviewed: 6 August 2023
Harper
United States1 review1 helpful vote1.0“Unfortunately, Would absolutely NOT recommend.”- • Business trip
- • Group
- • Studio Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
This place has went DOWN!! In such a short time. The rooms used to be Very well cleaned, kitchenette fully stocked, clean linen & bedding & more. Now? The last 3 times have been bad, horrible & The Worst. Needless to say we will NOT be returning. The bedding has had bodily fluids, dried blood on the sheets, & even dried mucus in the pillows. Ugh. We requested new/clean linen the first 2 incidents, and the most recent stay, we had to go out and purchase bcus no other hotel near our conference location was available for check in. This is so disappointing, as we absolutely LOVED this hotel after our initial stay. The staff, the cleanliness, the safe/quiet feel. (Even the safety feels compromised. There are more sketchy, loud ppl hanging around, smoking, loitering the exterior of the building as of recent. It’s just truly a disappointment. Now with the decline in quality, sonesta has actually had the audacity to INCREASE prices, incidental hold fee & more, to an obnoxiously high rate! There’s even a fee for early check in now. I truly can’t believe it! Not sure if they’re trying to compensate for the money that they’re losing from refunds, or just less bookings over all bcus of the quality now, but definitely hate to see it. Would not recommend.
NO BREAKFAST!
Stayed in July 2023
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Reviewed: 22 July 2023
Manoj
United States9 reviews1 helpful vote10“Overall Comfortable Stay”- • Business trip
- • Family with young children
- • One-Bedroom Suite - Queen
- • Stayed 4 nights
- • Submitted via mobile
Hire some customer friendly staff, they are not helpful
Nice stay
Stayed in June 2023
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Reviewed: 21 July 2023
Briana
United States9 reviews6.0“Ok”- • Couple
- • One-Bedroom Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
The air conditioner was… had a peculiar set up. It worked, but it was interesting.
Bedroom with a door separating from sitting/dining area.
Stayed in June 2023
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Reviewed: 29 June 2023
Kenichi
Japan7 reviews4.0“Try again but last”- • Business trip
- • Solo traveller
- • Studio Suite Queen with Tub - Mobility Accessible
- • Stayed 2 nights
- • Submitted via mobile
Shower was always cold and weak
Good location
Stayed in June 2023
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Reviewed: 21 June 2023
Woodall
United States3 reviews10“it was amazing”- • Leisure trip
- • Couple
- • Studio Suite Queen with Roll-In Shower - Mobility Accessible
- • Stayed 1 night
- • Submitted via mobile
nothing
it was nice quiet and clean
Stayed in June 2023
-
Reviewed: 18 June 2023
Saul
United States1 review1.0Very poor- • Family with young children
- • Studio Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
Bed
Don't like
Stayed in June 2023
-
Reviewed: 15 June 2023
Kathren
United States2 reviews1.0“Terible”- • Leisure trip
- • Couple
- • Studio Suite - Queen
- • Stayed 1 night
- • Submitted via mobile
We were lovked out of our room until 7am when we “broke” In because our card quite working and no one was available to help
Horrible experience
Stayed in June 2023
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Reviewed: 30 May 2023
Melanie
United States1 review2.0“I don’t know how this hotel has high ratings”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite - Queen
- • Stayed 3 nights
- • Submitted via mobile
elevator was out of order, public bathroom out of order, for the gym hotel smelled awful. no extra pillows or blankets, sketchy people sitting outside at all hours of the day
location
Stayed in May 2023
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Reviewed: 25 April 2023
Dozier
United States8 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Suite Queen with Tub - Mobility Accessible
- • Stayed 2 nights
- • Submitted via mobile
Nothing
It was Spacious, clean, and comfortable . Great price
Stayed in March 2023
-
Reviewed: 18 April 2023
Polina
United States11 reviews3 helpful votes1.0“will not stay again”- • Leisure trip
- • Couple
- • Studio Suite - Queen
- • Stayed 3 nights
- • Submitted via mobile
rude staff, dirty sheets on the bed, old appliances
nothing
Stayed in April 2023
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