2550 Troy Center Drive, Troy, MI 48084, United States
#11 of 15 hotels in Troy
Guests' ChoiceBased on 367 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
8.7
Facilities
8.0
Staff
8.3
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 July 2021
Jae
United StatesIt was uncomfortable because the water in the wooden bath did not go down well.
The kiosk is operated unattended
Stayed in July 2021
Reviewed: 23 June 2021
A
United StatesThe first room that I checked into the tv did not work.
The apartment style room
Stayed in June 2021
Reviewed: 23 June 2021
J
United StatesWe were out of body wash in our shower and our other room was out of shampoo, but that is our only complaint.
Stayed in June 2021
Reviewed: 15 June 2021
Hashbrownhertz
United StatesNo breakfast
Love the nice clean bathroom and shower
Stayed in June 2021
Reviewed: 20 May 2024
Destiny
United StatesRoom had an awful smell. We needed to open the windows and turn the fan up to get rid of it. Later on when we closed the window to go somewhere and came back, the smell was back. The pull out couch had a sheet on it already with crumbs on it. An old chicken nugget fell from the pull out couch when we pulled it out.
Showers water pressure was great.
Stayed in May 2024
Reviewed: 20 May 2024
Isiah
United StatesNo breakfast or soap
Stayed in May 2024
Reviewed: 28 April 2024
Theresa
United StatesIt was supposed to be a nonsmoking facility. Every morning and evening the hall outside my room smelled of either cigars or cigarettes. I reported it but didn’t make a differenc
People were pleasant
Stayed in April 2024
Reviewed: 6 March 2024
John
United StatesAll above
No sheets for sleeper sofa in room Phone inoperable Low on shampoo Had to ask more than once for more than 1 cup coffee supply Very slow check out due to split the bill
Stayed in March 2024
Reviewed: 16 October 2023
Casey
United StatesThe shower head had fallen off when we arrived. The toilet flush was stuck and was running continuously when we flush. The towels were old and thin. We used the sofa bed but they could not give us a pillow. We had 2 pillows for the three of us.
Value for money. The room had a decent size fridge and equipped with kitchen utensils. Although it was not well equipped it was more than what I had expected.
Stayed in October 2023
Reviewed: 24 September 2023
Lawrence
United StatesEverything
Stayed in September 2023
Reviewed: 18 September 2023
Arthur
United StatesBefore I dressed on my first morning, there was a rap on the door and I was told I would have to get out of the room so maintenance could be performed. I objected but lost. When I returned the carpet had been cleaned and so I spent my second night with a horrible odor. I asked for a refund and was give a small discount. The manager said she would talk to someone. No one ever responded. How the hell can you rent out a room and ask customers to leave so they can work on a room you paid for. Don't chance a stay. You too may be asked to leave.
Nothing
Stayed in September 2023
Reviewed: 16 September 2023
O
IrelandThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 14 September 2023
Marek
United StatesThe water in shower wasn't as hot as I would like have. Could not set it properly.
Location and price
Stayed in September 2023
Reviewed: 24 August 2023
Louis
United StatesEveryone is great
Stayed in August 2023
Reviewed: 22 August 2023
Caitlin
United StatesDidn’t feel clean, no fan in bathroom, AC didn’t stay on had a motion sensor so when you come back on a hot day it took 5 hours to cool it down.
The separate living room and full kitchenette
Stayed in August 2023
Reviewed: 6 August 2023
Harper
United StatesThis place has went DOWN!! In such a short time. The rooms used to be Very well cleaned, kitchenette fully stocked, clean linen & bedding & more. Now? The last 3 times have been bad, horrible & The Worst. Needless to say we will NOT be returning. The bedding has had bodily fluids, dried blood on the sheets, & even dried mucus in the pillows. Ugh. We requested new/clean linen the first 2 incidents, and the most recent stay, we had to go out and purchase bcus no other hotel near our conference location was available for check in. This is so disappointing, as we absolutely LOVED this hotel after our initial stay. The staff, the cleanliness, the safe/quiet feel. (Even the safety feels compromised. There are more sketchy, loud ppl hanging around, smoking, loitering the exterior of the building as of recent. It’s just truly a disappointment. Now with the decline in quality, sonesta has actually had the audacity to INCREASE prices, incidental hold fee & more, to an obnoxiously high rate! There’s even a fee for early check in now. I truly can’t believe it! Not sure if they’re trying to compensate for the money that they’re losing from refunds, or just less bookings over all bcus of the quality now, but definitely hate to see it. Would not recommend.
NO BREAKFAST!
Stayed in July 2023
Reviewed: 22 July 2023
Manoj
United StatesHire some customer friendly staff, they are not helpful
Nice stay
Stayed in June 2023
Reviewed: 21 July 2023
Briana
United StatesThe air conditioner was… had a peculiar set up. It worked, but it was interesting.
Bedroom with a door separating from sitting/dining area.
Stayed in June 2023
Reviewed: 29 June 2023
Kenichi
JapanShower was always cold and weak
Good location
Stayed in June 2023
Reviewed: 21 June 2023
Woodall
United Statesnothing
it was nice quiet and clean
Stayed in June 2023
Reviewed: 18 June 2023
Saul
United StatesBed
Don't like
Stayed in June 2023
Reviewed: 15 June 2023
Kathren
United StatesWe were lovked out of our room until 7am when we “broke” In because our card quite working and no one was available to help
Horrible experience
Stayed in June 2023
Reviewed: 30 May 2023
Melanie
United Stateselevator was out of order, public bathroom out of order, for the gym hotel smelled awful. no extra pillows or blankets, sketchy people sitting outside at all hours of the day
location
Stayed in May 2023
Reviewed: 25 April 2023
Dozier
United StatesNothing
It was Spacious, clean, and comfortable . Great price
Stayed in March 2023
Reviewed: 18 April 2023
Polina
United Statesrude staff, dirty sheets on the bed, old appliances
nothing
Stayed in April 2023
Førde, Norway
Cancún, Mexico
Alexandria, Egypt
Schlitters, Austria
Hsinchu City, Taiwan
Harrismith, South Africa
Ocho Rios, Jamaica
Skala Potamias, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content